MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recommend MobileHelp above all the others. I performed extensive research on numerous similar services and MobileHelp stood out among them all. I find them very helpful and their customer service expedient as well as courteous.”

Helpful Report

Posted 6 years ago

“What happened to me was an outright scam. Based on my reading of Consumer Reports cost should have something south of $100 a month. I called mobile and was told the cost would be either $415 or $ 515 per month because of some service I was told I had agreed to. I packed it up the next day sent to an address in Boca Raton. I had it tracked and was informed delivery was made a few daks later $415”

Helpful Report

Posted 6 years ago

“I haven't had to use it. That makes it hard to rate.”

Helpful Report

Posted 6 years ago

“We have had it at least two months and it has signaled three falls that did not happen. We were able to stop personnel from coming only one of three times because they called me in person. The other two times it was robotic, my 89-year old Dad did not hear it & emergency people were sent to a restaurant in vain & one night came into Dad’s house as he laid sleeping in bed. Now we are out of state from him and I got an email saying his system was shut down when we need it most. I guess I need to ask for a refund & return it, since it is not working for us. And of course they are closed on weekends to top it off.”

Helpful Report

Posted 6 years ago

“Mobile Help has great customer service. Responds to emails and phone calls.”

Helpful Report

Posted 6 years ago

“I thought the response time from the time I pressed my button until a live rep responded to my call was slow. I didn;t time it but I'm sure it was more than what would be expected. Other than that everything else was fine as the Emergency response people provided the assistance I needed”

Helpful Report

Posted 6 years ago

“Your necklace that senses falls is too sensitive. My mother-in-law set it down on her bed while she was getting dressed and it went off twice in one week. She is now using the original necklace. Just an FYI”

Helpful Report

Posted 6 years ago

“A the age of 76 and living alone, it's comforting to know I can get help whenever and where ever I may need it. I'm still active but not as steady on my feet as I want to be, so I take advantage of all of mobile's help. THANKS!”

Helpful Report

Posted 6 years ago

“Unfortunately, we had to return the watch because it is dependent on using ATT . The signal strength was too low in our area and the battery only lasted about 5 or 6 hours”

Helpful Report

Posted 6 years ago

“I have just recently signed up and have been with you for about 2 weeks so can not form opinion at this time however from the service I received at the time I signed up was”

Helpful Report

Posted 6 years ago

“very disappointed in processing my order . I had to cancel order because of being unable to be home due to surgery on the exact day they were to deliver and they would not change anydate and all they wanted to do is argue with me.”

Helpful Report

Posted 6 years ago

“This device satisfied our expectations excellently. However, family support now taken over the support role, so the MobileHelp is no longer required.”

Helpful Report

Posted 6 years ago

“Customer Service Rep was Very helpful and pleasant coupled with listening to my issue and responding with the appropriate resolution. Great CSR, promote to trainer or supervisory position ASAP. She was Fantastic”

Helpful Report

Posted 6 years ago

“I purchased the set for my husband but once it arrived he refused to use it. There was no problem with the unit. I have been waiting over 4 weeks for the refund but with no success. I have called several times. They stated it takes 30 days for a refund. It takes less than 30 seconds to charge our credit card.”

Helpful Report

Posted 6 years ago

“Like, I haven't had to use it so far, Praise The Lord ! So what do you want me to write ? How expensive it is ? High per month is how I rate it.”

Helpful Report

Posted 6 years ago

“We've been looking for a product like your watch for quite a while. We love the product. BUT battery does not hold a charge consistently and takes 3 hours to re-charge fully. Online HELP has been superb! Specifically Miss Casandra by phone; also several others whose names i don't have. All spent a lot of time trying to help find solutions. Truly exceptional service!”

Helpful Report

Posted 6 years ago

“Since I haven’t had a need for your services, I don’t believe I am qualified to review it.”

Helpful Report

Posted 6 years ago

“Great company with reliable products and superior technical support.”

Helpful Report

Posted 6 years ago

“only criticism i can think of at the moment is the charger only works on 129 volts. car charging if i'm on a trip would be an inconvenience.”

Helpful Report

Posted 6 years ago

“I haven't had it long enough to rate it”

Helpful Report

Posted 6 years ago

MobileHelp is rated 4.6 based on 4,104 reviews