MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 17th April 2026

Mayfair C Williams

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had it at least two months and it has signaled three falls that did not happen. We were able to stop personnel from coming only one of three times because they called me in person. The other two times it was robotic, my 89-year old Dad did not hear it & emergency people were sent to a restaurant in vain & one night came into Dad’s house as he laid sleeping in bed. Now we are out of state from him and I got an email saying his system was shut down when we need it most. I guess I need to ask for a refund & return it, since it is not working for us. And of course they are closed on weekends to top it off.”

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Posted 6 years ago

“Mobile Help has great customer service. Responds to emails and phone calls.”

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Posted 6 years ago

“I thought the response time from the time I pressed my button until a live rep responded to my call was slow. I didn;t time it but I'm sure it was more than what would be expected. Other than that everything else was fine as the Emergency response people provided the assistance I needed”

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Posted 6 years ago

“Your necklace that senses falls is too sensitive. My mother-in-law set it down on her bed while she was getting dressed and it went off twice in one week. She is now using the original necklace. Just an FYI”

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Posted 6 years ago

“A the age of 76 and living alone, it's comforting to know I can get help whenever and where ever I may need it. I'm still active but not as steady on my feet as I want to be, so I take advantage of all of mobile's help. THANKS!”

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Posted 6 years ago

“Unfortunately, we had to return the watch because it is dependent on using ATT . The signal strength was too low in our area and the battery only lasted about 5 or 6 hours”

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Posted 6 years ago

“I have just recently signed up and have been with you for about 2 weeks so can not form opinion at this time however from the service I received at the time I signed up was”

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Posted 6 years ago

“very disappointed in processing my order . I had to cancel order because of being unable to be home due to surgery on the exact day they were to deliver and they would not change anydate and all they wanted to do is argue with me.”

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Posted 6 years ago

“This device satisfied our expectations excellently. However, family support now taken over the support role, so the MobileHelp is no longer required.”

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Posted 6 years ago

“Customer Service Rep was Very helpful and pleasant coupled with listening to my issue and responding with the appropriate resolution. Great CSR, promote to trainer or supervisory position ASAP. She was Fantastic”

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Posted 6 years ago

“I purchased the set for my husband but once it arrived he refused to use it. There was no problem with the unit. I have been waiting over 4 weeks for the refund but with no success. I have called several times. They stated it takes 30 days for a refund. It takes less than 30 seconds to charge our credit card.”

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Posted 6 years ago

“Like, I haven't had to use it so far, Praise The Lord ! So what do you want me to write ? How expensive it is ? High per month is how I rate it.”

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Posted 6 years ago

“We've been looking for a product like your watch for quite a while. We love the product. BUT battery does not hold a charge consistently and takes 3 hours to re-charge fully. Online HELP has been superb! Specifically Miss Casandra by phone; also several others whose names i don't have. All spent a lot of time trying to help find solutions. Truly exceptional service!”

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Posted 6 years ago

“Since I haven’t had a need for your services, I don’t believe I am qualified to review it.”

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Posted 6 years ago

“Great company with reliable products and superior technical support.”

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Posted 6 years ago

“only criticism i can think of at the moment is the charger only works on 129 volts. car charging if i'm on a trip would be an inconvenience.”

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Posted 6 years ago

“I haven't had it long enough to rate it”

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Posted 6 years ago

“It's hard to rate something I haven't had to use and need to give it a test, also. So far, i have totrate in the middle. Let mw rate it again later after I have figured it out.”

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Posted 6 years ago

“The gps device does not work very well. It fell off his belt on the first day of use. Think I will return that piece. Other than false alarms the main part of the system has not been tested”

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Posted 6 years ago

“Someone was supposed to reach out to me after we received and set it up to confirm phone numbers and no one did.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,101 reviews