MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 17th April 2026

Mayfair C Williams

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish all companies would be run like Mobilehelp - extremely well thought out products that are easy to use -fast shipping and excellent customer service. Also call center people are terrific”

Helpful Report

Posted 6 years ago

“I am new to MobileHelp but there many more benefits with this program than what I had before. I am also saving $180.00 every month and have other benefits such as eye exam , YMCA , dental, and $100 per quarter towards health purchases such as Aspiran etc.”

Helpful Report

Posted 6 years ago

“A great product and wonderful sales reps and service operators. The product provides a nice peace of mind regarding our loved ones!”

Helpful Report

Posted 6 years ago

“I have only had it for a month and I haven’t had to use it yet but am wearing the pendant and know that it’s sensitive because it has went off and they answered right away and I told them it was a accident.”

Helpful Report

Posted 6 years ago

“I’ve got the equipment fast. The dispatcher I talked to was polite and efficient.”

Helpful Report

Posted 6 years ago

“I can't write a review ---I have not needed to utilize it as yet---which is good.”

Helpful Report

Posted 6 years ago

“I cannot get it set up to work.”

Helpful Report

Posted 6 years ago

“Don't want your services waiting on the return slips thank you ...i told you that before.”

Helpful Report

Posted 6 years ago

“watch is useless”

Helpful Report

Posted 6 years ago

“Great service ! What more can be said”

Helpful Report

Posted 6 years ago

“I feel the explanations are not clear cut. Trying to reach support services at 7AM only to be told they were not open until 8 *AM my problem was at 7AM The alarm went of when I had it on in the shower. Tying to get to all the phones was a hassle.”

Helpful Report

Posted 6 years ago

“Mobile Help is a RIP off company. They sell cheap CHINESE EQUIPMENT that doesn't work. My equipment was sent pronto after payment was made,however unit #1 would not charge up. Equipment #2 was sent pronto. That charger did not charge also. Charger#3 was sent back for a full refund. Twelve days have gone by and am still arguing about my refund. I am receiving refund at my bank by means of reverse charge for my investment. I had a heart attack October 22 with stints placed. On October 24 I suffered a stroke. I ordered Mobile Help equipment on November 6. During the test of one GPS it could not not be cancelled while I was on the phone with Mobile Help control center. Oh that's a different company altogether I found out. My emergency contact to check on me before Ambulance would have been sent consisted of a text to my family at approximately 3:00am in the morning...not a phone call to come open my door instead of breaking the door to enter my house by medics. Mobile Help just wants your money. They lied to me that they made their own equipment!!!! Why does equipment have made in China stickers on every piece I bought. Oh that's just the beginning of future customers problems. If you don't purchase their repair policy after 30 days you must pay to get the equipment working. I wish they would not advertise as being #1 company. Mobile help needs help themselves for preying on poor unhealthy senior citizens. Truly. Will G.”

Helpful Report

Posted 6 years ago

“Every interaction I have had has been amazing. Everyone is so helpful and patient. I highly recommend them. They suggest things that make sense for my parents situation.”

Helpful Report

Posted 6 years ago

“Easy to set up, easy to test, all instructions were simple, clearly stated.”

Helpful Report

Posted 6 years ago

“Everything went very well with my services!”

Helpful Report

Posted 6 years ago

“Band holding pennant is too bulky & when wet-stays wet for quite a while. The button that's spoken into needs a longer charge life. You've got a good product but a few things need tweaking.”

Helpful Report

Posted 6 years ago

“No particular comments”

Helpful Report

Posted 6 years ago

“I recommend MobileHelp above all the others. I performed extensive research on numerous similar services and MobileHelp stood out among them all. I find them very helpful and their customer service expedient as well as courteous.”

Helpful Report

Posted 6 years ago

“What happened to me was an outright scam. Based on my reading of Consumer Reports cost should have something south of $100 a month. I called mobile and was told the cost would be either $415 or $ 515 per month because of some service I was told I had agreed to. I packed it up the next day sent to an address in Boca Raton. I had it tracked and was informed delivery was made a few daks later $415”

Helpful Report

Posted 6 years ago

“I haven't had to use it. That makes it hard to rate.”

Helpful Report

Posted 6 years ago

MobileHelp is rated 4.6 based on 4,101 reviews