MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased for our father, and from the first phone call and through the entire process everyone was very helpful and kind. All my questions were answered. Received the equipment promptly, and it was easy to set up. Many extra promotions were part of the package. It gives us peace of mind.”

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Posted 5 years ago

“I appreciate the fact that when I have called, I get a very pleasant, respectful, and knowledgeable person that gives me help. Thank you.”

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Posted 5 years ago

“So far we've been quite pleased. We were able to easily set system up, test it, and my father is using it daily. He is surprised that it is not bothering him to wear the fall detection device - that was our largest fear!! So far so good!”

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Posted 5 years ago

“I am pleased with mobileHelp”

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Posted 5 years ago

“So far have been pleased. Have not had to use it fortunately.”

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Posted 5 years ago

“I would like to recommend MobileHelp to those looking for a service for themselves or a loved one. We purchased this service for our Mother in the last 30 days. The service equipment arrived quickly and set-up was easy. Customer service has been great. Thanks MobileHelp.”

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Posted 5 years ago

“Helpful staff. Item is comparable to the other one we tried, but we appreciate the fall detection pendant.”

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Posted 5 years ago

“the MobileHelp employees ,, super ans. questions ,, a client asks..”

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Posted 5 years ago

“Mobile Help was very professional from my first call and thereafter. The unit was easily set up and thankfully have not needed to use it. But, after setting it up we accidentally triggered it and they immediately called to verify the situation.”

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Posted 5 years ago

“We are very pleased with the help we've received from Customer Service in understanding how to set up, use and test our new system. Fortunately, my husband has not needed to use the system in an emergency situation and we hope he never will. Thank you for your assistance thus far.”

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Posted 5 years ago

“it was the easiest thing to install when i say SIMPLE that is an understatement and it works AWESOME my mom has already had to use it to transport to the hospital and I was called within minutes to be notified of this happening. I truly recommend buying it if you need it for a loved one”

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Posted 5 years ago

“After doing my research I find that mobile help is one of the best on the market today. I feel very confident that my dad of 88 years is fully protected which gives me peace of mind when I’m not around.”

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Posted 5 years ago

“Service is excellent”

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Posted 5 years ago

“They are on the ball, if you have a problem !”

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Posted 5 years ago

“I feel very safe with mobile help. Sales person was excellent on the phone. She explained everything. The equipment is modern and effective. I have mistakenly set my system off and found the operator friendly and responsive. Response time immediate. Love my new system.”

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Posted 5 years ago

“Very prompt and efficient with any request. My husband feels more confident knowing he is protected by Mobile Help.”

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Posted 5 years ago

“We are very happy with you! Easy setup.”

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Posted 5 years ago

“The wristband and neck lace should have speakers so if Mom is away from base unit she could speak into wristband and be heard. Should be easy fix with today’s technology.”

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Posted 5 years ago

“I purchased a MobileHelp device for my mom. For the most part service was excellent. But I was confused by all of the different buttons and unfortunately, requested a fall button that I don’t need. I did not activate it and returned it. When I called the service line to ask what address to return it to, I was told I might not get a full refund, even though it was never used or activated. I was told they acalled me but I am not aware of any calls. I hope I get a full refund. Other than that I am very happy so far.”

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Posted 5 years ago

“My only disappointment in MobileHelp is that the fall detection system can not be incorporated in the outdoor mobile device, so that you are required to wear an additional pendent. Too many items to have to remember to wear, and I have dementia. I am not using the fall detection because of this.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews