MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emergency response time excellent, time for tech support the opposite. The knowledge of the Samsung Smart watch, with the exception, of pushing the emergency button, is horrible, This is not the Samsung S3, does not work the same. nothing online and to keep experimenting without initiating an emergency call is to say the least annoying. If you want the features of the Samsung watch buy the watch,if you need an emergency call button get an emergency call button, This watch is a hybrid, akin to the mule the mating of a donkey and a horse, in this mating neither donor was an ass but you wound up with one.”

Helpful Report

Posted 5 years ago

“Purchased this product for my Dad. It makes our family feel more at ease, when my Dad is left alone, knowing he has a monitoring system in time of need. Hopefully we will not need it, but having it makes all the difference.”

Helpful Report

Posted 5 years ago

“Excellent customer service! Thank you!”

Helpful Report

Posted 5 years ago

“The service has been absolutely wonderful. They were able to answer all my questions. The biggest selling point with this product is the fact you NEVER have to take off the lifeline to charge it or take a shower.”

Helpful Report

Posted 5 years ago

“I liked it because it was so simple to use. I tested it and they where right there. Good job!!! THANK YOU!”

Helpful Report

Posted 5 years ago

“I appreciate the patience of your staff, as my Mom (your client), has accidentally set off the mobile device in her purse. The operator handled the situation very professionally and courteously. Thank you.”

Helpful Report

Posted 5 years ago

“As an active widow with MS, my family and friends are concerned for my welfare as I fall often. With MobileHelp they are now at ease knowing if something were to happen I can get assistance. I also bought the system for my recently widowed father who still works his farm. It make my brother and I comforted knowing if he falls he can get help. He is 85 and able to understand the system.”

Helpful Report

Posted 5 years ago

“Arrived promptly and was easy to set up and test. Don't think I can make a mistake with it! Looking forward to never having to use it.”

Helpful Report

Posted 5 years ago

“The three times I contacted your company I found your agents to be very polite, patient, and helpful. Let's just hope I needn't make any emergency calls in the near future!”

Helpful Report

Posted 5 years ago

“So far so good. I feel safer. I will just have to see how it works. I have an idea cause my button got mashed by mistake. I got the call, they were very nice but thankfully i did not need them.”

Helpful Report

Posted 5 years ago

“I love MobileHelp. I finally feel safe at home alone or going out alone. I know if I fall or need medical help it will be there at the push of a button. Thank you for giving me peace of mind.”

Helpful Report

Posted 5 years ago

“The person who responded to my request by phone was very helpful and set me up with the equipment. This arrived in a timely fashion, was easy to set up and test, working well. I'm very pleased so far with this company.”

Helpful Report

Posted 5 years ago

“They have helped every time that I have pushed the button and I would recommend them to anybody in fact I have recently got another one for my mother”

Helpful Report

Posted 5 years ago

“Ben answered all of our questions. Made the process very easy.”

Helpful Report

Posted 5 years ago

“Mobile Help saved my Mom's life. She lives alone & only 2 weeks before we had gotten Mobile Help. At 3 am, Mom had pain & difficulty breathing, so she pushed her call button (necklace). She was unresponsive when EMT's got to her. Dr said a few more minutes & she would not have survived. Mobile Help works. We are very, very grateful for Mobile Help.”

Helpful Report

Posted 5 years ago

“Getting the MobileHelp devices for my mother has relieved me of so much stress when my mother is home alone. The employees at MobileHelp were the best in helping me when I explained my mother's situation.”

Helpful Report

Posted 5 years ago

“I have not had MobileHelp for very long but one day I apparently, by accident, pushed the button on the neck alert and immediately received a response which reassured me for when it might be needed.”

Helpful Report

Posted 5 years ago

“Mobile Help has been very helpful in understanding how to best use their service.”

Helpful Report

Posted 5 years ago

“Couldn't be happier with the service we received early this morning. Thank you for your fast response!!”

Helpful Report

Posted 5 years ago

“We just purchased this mobile help and we are very pleased with it”

Helpful Report

Posted 5 years ago

MobileHelp is rated 4.6 based on 4,095 reviews