MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service has been absolutely wonderful. They were able to answer all my questions. The biggest selling point with this product is the fact you NEVER have to take off the lifeline to charge it or take a shower.”

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Posted 5 years ago

“I liked it because it was so simple to use. I tested it and they where right there. Good job!!! THANK YOU!”

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Posted 5 years ago

“I appreciate the patience of your staff, as my Mom (your client), has accidentally set off the mobile device in her purse. The operator handled the situation very professionally and courteously. Thank you.”

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Posted 5 years ago

“As an active widow with MS, my family and friends are concerned for my welfare as I fall often. With MobileHelp they are now at ease knowing if something were to happen I can get assistance. I also bought the system for my recently widowed father who still works his farm. It make my brother and I comforted knowing if he falls he can get help. He is 85 and able to understand the system.”

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Posted 5 years ago

“Arrived promptly and was easy to set up and test. Don't think I can make a mistake with it! Looking forward to never having to use it.”

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Posted 5 years ago

“The three times I contacted your company I found your agents to be very polite, patient, and helpful. Let's just hope I needn't make any emergency calls in the near future!”

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Posted 5 years ago

“So far so good. I feel safer. I will just have to see how it works. I have an idea cause my button got mashed by mistake. I got the call, they were very nice but thankfully i did not need them.”

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Posted 5 years ago

“I love MobileHelp. I finally feel safe at home alone or going out alone. I know if I fall or need medical help it will be there at the push of a button. Thank you for giving me peace of mind.”

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Posted 5 years ago

“The person who responded to my request by phone was very helpful and set me up with the equipment. This arrived in a timely fashion, was easy to set up and test, working well. I'm very pleased so far with this company.”

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Posted 5 years ago

“They have helped every time that I have pushed the button and I would recommend them to anybody in fact I have recently got another one for my mother”

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Posted 5 years ago

“Ben answered all of our questions. Made the process very easy.”

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Posted 5 years ago

“Mobile Help saved my Mom's life. She lives alone & only 2 weeks before we had gotten Mobile Help. At 3 am, Mom had pain & difficulty breathing, so she pushed her call button (necklace). She was unresponsive when EMT's got to her. Dr said a few more minutes & she would not have survived. Mobile Help works. We are very, very grateful for Mobile Help.”

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Posted 5 years ago

“Getting the MobileHelp devices for my mother has relieved me of so much stress when my mother is home alone. The employees at MobileHelp were the best in helping me when I explained my mother's situation.”

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Posted 5 years ago

“I have not had MobileHelp for very long but one day I apparently, by accident, pushed the button on the neck alert and immediately received a response which reassured me for when it might be needed.”

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Posted 5 years ago

“Mobile Help has been very helpful in understanding how to best use their service.”

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Posted 5 years ago

“Couldn't be happier with the service we received early this morning. Thank you for your fast response!!”

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Posted 5 years ago

“We just purchased this mobile help and we are very pleased with it”

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Posted 5 years ago

“I hope I never need to use Mobile help, but it is there if I need help. I called to check device and was connected to the most helpful person.She guided me thru the process ,made me feel comfortable. That was very good! Hey socks are great also!!”

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Posted 5 years ago

“I now feel save going outside my house because I know someone is within reach if I need help”

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Posted 5 years ago

“I spoke to several customer service reps, all of whom were knowledgeable, efficient, and understanding of my situation and needs. Although they each told me of extra services or equipment I could purchase to enhance our mobile alert system, none of them persisted or pushed me to buy, which I very much appreciated. Fortunately, we have not yet had to activate the mobile alert, but I feel confident that if my husband were to use his pendant to contact the alert system, he would be well taken care of. I also appreciated that the registration agent agreed to make note that if my husband uses the pendant to call for help, MobileHelp will try to contact me before sending the ambulance. In our situation, this process makes the most sense.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews