MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 17th April 2026

Mayfair C Williams

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Professional. Very prompt. My Mother is a new customer. My brother and I are very pleased. I was setting up the unit. Accidentally push one of the call devices, almost instantly I was speaking to a Mobile Help Representative. I was very impressed. Thanks Mobile Help. I would highly recommend....”

Helpful Report

Posted 6 years ago

“ON JANUARY 2, 2020, I SPOKE TO AN INDIVIDUAL NAMED 'RICHARD' AND ENROLLED MYSELF AND A FRIEND, WHO LIVES AT A DIFFERENT LOCATION. I ENROLLED FOR THE YEARLY SUBSCRIPTION FOR EACH OF US AND I PAID FOR THEM BOTH. 'RICHARD' ADVISED THAT I WOULD RECEIVE $200.00 BECAUSE THE OTHER PERSON I SIGNED UP IS CONSIDERED A REFERRAL. AS OF THIS DATE, FEB 1, 2020, I HAVE YET TO RECEIVE THE REFERRAL FEE. I HAVE NOT HAD A REASON TO USE THE ALERT SYSTEM, BUT HAVE TESTED IT ON SEVERAL OCCASIONS. EACH TEST WAS SUCCESSFUL, WHICH I AM VERY PLEASED WITH. MY ONLY COMPLAINT IS TODAY'S BUSINESS TACTICS UTILIZED BY COMPANIES TO GET YOUR BUSINESS. 'PROMISE ANYTHING, JUST GET THE CUSTOMER'. ACCORDING TO 'RICHARD', I CAN CANCEL MY SUBSCRIPTION, AND MY FRIEND'S SUBSCRIPTION ANYTIME. I AM CONSIDERING DOING THIS, BUT, IF HE MISLED ME REGARDING THE REFERRAL FEE, WHAT ELSE WAS FABRICATED.”

Helpful Report

Posted 6 years ago

Dear Clint, We received your review, and upon reviewing your account, it does show that your referral was entered, however, it has only been a little more than 30 days since the accounts have been active. The $200 referral will be issued once the accounts have been active for 60 days. This would be on 03/03/2020. You can also find our referral program details by clicking on the following link: https://www.mobilehelp.com/pages/refer-a-friend?_pos=1&_sid=7dc51bc52&_ss=r Please let us know if you have any additional questions. Our Customer Service team can be reached by dialing (877) 827-6207 Option 3. They are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 6 years ago

“Great service all the time!”

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Posted 6 years ago

“It is working perfectly. I hope I don't have to call for help, but it's good to have it when I'm out alone.”

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Posted 6 years ago

“Needed tech support and they are awesome. Helped me test my units for first time.”

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Posted 6 years ago

“I haven't had the MobileHelp device very long but I know the fall detector works. I have had to learn how to handle it without setting it off. If it goes off with this a drop of inches then I fill confident it will work in a fall. The bracelet is comfortable and doesn't bother me to wear it which is nice. Just actually hope I never have to use it but fell better knowing I have a chance of getting help when I need it and there is no other way to get it.”

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Posted 6 years ago

“I greatly appreciated the straightforward answers with no "hard-sell" pitches when I called MobileHelp. My order was promptly filled and set-up of the device was simple with the clear written instructions given.”

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Posted 6 years ago

“Very sensitive to the needs of each individual. Never made me feel pressured or an interruption to their day. Well informed on their product and value over other products. Kind at all times. A pleasure to work with. Would refer.”

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Posted 6 years ago

“Awesome 👏 I know it is there when I need help Thank You 😊”

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Posted 6 years ago

“Service was fast, professional and informative. Set-up was easy and we are very pleased with products, price and services.”

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Posted 6 years ago

“so far so good”

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Posted 6 years ago

“MobileHelp customer service is excellent. The person with whom I spoke initially was so helpful patient and informative. The system arrived promptly. Unfortunately, it did not work for the situation we needed (my sister had a stroke and my mom is elderly) because of false alarms. The person with whom I spoke talked me through turning off and de-activating the system. I was fully refunded the cost. I would recommend this company!”

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Posted 6 years ago

“Have not had to use it hope I never do but it is nice knowing I have it.”

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Posted 6 years ago

“MobileHelp communications were good, and equipment as designed was good. But there were two issues that combined resulted in our cancellation: 1) Multiple false alarms with fall protection module. 2) Fall protection module and communication module not being combined into a single unit. Kind regards, Michael / Shirley Metzer”

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Posted 6 years ago

“The staff listens carefully. No pressure sales. Has a lot of patience to answer all kinds of questions and address concerns. I highly recommend them. When we have accidentally pushed the button they answered immediately and it was easy to let them know what we'd done. The equipment was very easy to put in place. I feel confident that when we need their help, they will be there. And after all, that is why you get a service like this one.”

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Posted 6 years ago

“I have had mt Mobile Help system for about 2 weeks now. I was helped by a very nice salesman, but whether he forgot to tell me or I didn't remember all he said, was disappointed to learn the fall device works only in the home. Aside from that I'm happy with the system and feel safer because of it.”

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Posted 6 years ago

“I live in country and my unit could not send signal... they replaced it all.. and now all is good mobile help works with you to make sure things are ok and working.... thank you mobile help”

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Posted 6 years ago

“The best thing about MobileHelp is that it is there and available even if we do not use it. It provides a comfort level that is important.”

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Posted 6 years ago

“Gave it to my sister. She is delighted and feels much safer. She fell several times. We are impressed with the quality. You sales force is very helpful. I talked to Albert and he answered all questions and I feel he is a asset to your company.”

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Posted 6 years ago

“Very happy with the service so far Everything is just as I was told it would be. I would recommend MobileHelp to anyone”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,101 reviews