MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was fast, professional and informative. Set-up was easy and we are very pleased with products, price and services.”

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Posted 5 years ago

“so far so good”

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Posted 5 years ago

“MobileHelp customer service is excellent. The person with whom I spoke initially was so helpful patient and informative. The system arrived promptly. Unfortunately, it did not work for the situation we needed (my sister had a stroke and my mom is elderly) because of false alarms. The person with whom I spoke talked me through turning off and de-activating the system. I was fully refunded the cost. I would recommend this company!”

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Posted 5 years ago

“Have not had to use it hope I never do but it is nice knowing I have it.”

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Posted 5 years ago

“MobileHelp communications were good, and equipment as designed was good. But there were two issues that combined resulted in our cancellation: 1) Multiple false alarms with fall protection module. 2) Fall protection module and communication module not being combined into a single unit. Kind regards, Michael / Shirley Metzer”

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Posted 5 years ago

“The staff listens carefully. No pressure sales. Has a lot of patience to answer all kinds of questions and address concerns. I highly recommend them. When we have accidentally pushed the button they answered immediately and it was easy to let them know what we'd done. The equipment was very easy to put in place. I feel confident that when we need their help, they will be there. And after all, that is why you get a service like this one.”

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Posted 5 years ago

“I have had mt Mobile Help system for about 2 weeks now. I was helped by a very nice salesman, but whether he forgot to tell me or I didn't remember all he said, was disappointed to learn the fall device works only in the home. Aside from that I'm happy with the system and feel safer because of it.”

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Posted 5 years ago

“I live in country and my unit could not send signal... they replaced it all.. and now all is good mobile help works with you to make sure things are ok and working.... thank you mobile help”

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Posted 5 years ago

“The best thing about MobileHelp is that it is there and available even if we do not use it. It provides a comfort level that is important.”

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Posted 5 years ago

“Gave it to my sister. She is delighted and feels much safer. She fell several times. We are impressed with the quality. You sales force is very helpful. I talked to Albert and he answered all questions and I feel he is a asset to your company.”

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Posted 5 years ago

“Very happy with the service so far Everything is just as I was told it would be. I would recommend MobileHelp to anyone”

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Posted 5 years ago

“I am 95 years old and haven't fallen in more than a year -- but my son and nephew's told me that I should have the protection of MobileHelp. So I am now wearing the "necklace", and I do have a feeling of security - that I haven't had before. Thank you for having this wonderful help for us. Lois Shepherd”

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Posted 5 years ago

“We purchased this for my sister. She has heart problems. She loves it!”

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Posted 5 years ago

“people caught people contacted in the daily operation of the system have always been pleasant and more importantly very understanding good job”

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Posted 5 years ago

“It is a bit difficult to use as far as testing is concerned. Consequently I ended up with an ambulance in my driveway at 1:00 a.m. So I haven't used it since. A big part of the problem is that my base unit is in a room which is to far away from my bedroom so I can't hear when they talk. I called tech support and they explained some things which helped, but I still worry that I won't do it right when I need it. I guess I'll have to wait and see. Hopefully I won't need it at all.”

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Posted 5 years ago

“We are 83 year old retirees who just recently joined with MobileHelp. The security we now feel is great. It took a short time to adjust to wearing the wrist bands 24/7 but now they seem a part of our attire. We still are working to remember to take the remote mobile devices every time we leave home, but we are getting better at doing so. We have many health problems and the ability to summon help immediately is a real comfort. We have had a couple of instances when the HELP button was inadvertently activated and the response was swift and courteous, not critical of our mistake, but understanding. In each case the agent was thorough in determining that we did not need assistance. The monthly fee is more than reasonable for providing such assurance that we will be able to summon help whenever we need it. In researching the various available programs, we found MobileHelp to be the highest rated. We are most satisfied with our decision to select them.”

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Posted 5 years ago

“Very appreciative for your assistance and help.”

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Posted 5 years ago

“Emergency response time excellent, time for tech support the opposite. The knowledge of the Samsung Smart watch, with the exception, of pushing the emergency button, is horrible, This is not the Samsung S3, does not work the same. nothing online and to keep experimenting without initiating an emergency call is to say the least annoying. If you want the features of the Samsung watch buy the watch,if you need an emergency call button get an emergency call button, This watch is a hybrid, akin to the mule the mating of a donkey and a horse, in this mating neither donor was an ass but you wound up with one.”

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Posted 5 years ago

“Purchased this product for my Dad. It makes our family feel more at ease, when my Dad is left alone, knowing he has a monitoring system in time of need. Hopefully we will not need it, but having it makes all the difference.”

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Posted 5 years ago

“Excellent customer service! Thank you!”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews