MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile help I have not had any problems. Very good company”

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Posted 5 years ago

“I am very grateful for everyone employed with Mobilehelp. I am happy to say that my mom hasn't had any accidents yet but she has accidentally pressed the call button. The response to the call was unbelievably fast. So I know if she ever needs help the response time will not be long. It is a wonderful system. I now have peace of mind knowing my mother is protected 24/7 by people who actually care. I want to personally thank everyone at Mobilehelp for a job well done. May God continue to bless all of you ! Keep up the good work.”

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Posted 5 years ago

“I love my mobile help system. I recommend this to everyone who will be at ease when you go out. They will help out with all questions that you might have.”

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Posted 5 years ago

“Prompt feedback”

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Posted 5 years ago

“It gives me great reassurance to know my parents' wellbeing is monitored in such a safe and caring way!”

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Posted 5 years ago

“I called tech support and received help in a respectful and polite manner. I hung up with all my questions answered and more.”

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Posted 5 years ago

“This device makes all of us feel more safe.”

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Posted 5 years ago

“I have had my MobileHelp just a short time. Have needed help quite a bit, everyone has been very helpful and kind. Thank you so much.”

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Posted 5 years ago

“Every time I call Mobile Help they are all very pleasant to deal with”

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Posted 5 years ago

“Makes me feel more secure. It's like having someone else in the house with you. I know that help is close”

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Posted 5 years ago

“MobileHelp is an excellent safety system for Seniors or for anyone living alone who might need emergency help! The compact two-way communication device is well made, comes in a study case and is small enough to fit on a belt or in a pocket. The button-on-a-wristband can bring help if an ER happens in the bath or shower. The lock box keeps your key safe but accessible for peace of mind. The MobileHelp contacts come online immediately and stay with you until the proper help arrives. MobileHelp is my personal safety connection 24/7.”

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Posted 5 years ago

“Very Professional. Very prompt. My Mother is a new customer. My brother and I are very pleased. I was setting up the unit. Accidentally push one of the call devices, almost instantly I was speaking to a Mobile Help Representative. I was very impressed. Thanks Mobile Help. I would highly recommend....”

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Posted 5 years ago

“ON JANUARY 2, 2020, I SPOKE TO AN INDIVIDUAL NAMED 'RICHARD' AND ENROLLED MYSELF AND A FRIEND, WHO LIVES AT A DIFFERENT LOCATION. I ENROLLED FOR THE YEARLY SUBSCRIPTION FOR EACH OF US AND I PAID FOR THEM BOTH. 'RICHARD' ADVISED THAT I WOULD RECEIVE $200.00 BECAUSE THE OTHER PERSON I SIGNED UP IS CONSIDERED A REFERRAL. AS OF THIS DATE, FEB 1, 2020, I HAVE YET TO RECEIVE THE REFERRAL FEE. I HAVE NOT HAD A REASON TO USE THE ALERT SYSTEM, BUT HAVE TESTED IT ON SEVERAL OCCASIONS. EACH TEST WAS SUCCESSFUL, WHICH I AM VERY PLEASED WITH. MY ONLY COMPLAINT IS TODAY'S BUSINESS TACTICS UTILIZED BY COMPANIES TO GET YOUR BUSINESS. 'PROMISE ANYTHING, JUST GET THE CUSTOMER'. ACCORDING TO 'RICHARD', I CAN CANCEL MY SUBSCRIPTION, AND MY FRIEND'S SUBSCRIPTION ANYTIME. I AM CONSIDERING DOING THIS, BUT, IF HE MISLED ME REGARDING THE REFERRAL FEE, WHAT ELSE WAS FABRICATED.”

Helpful Report

Posted 5 years ago

Dear Clint, We received your review, and upon reviewing your account, it does show that your referral was entered, however, it has only been a little more than 30 days since the accounts have been active. The $200 referral will be issued once the accounts have been active for 60 days. This would be on 03/03/2020. You can also find our referral program details by clicking on the following link: https://www.mobilehelp.com/pages/refer-a-friend?_pos=1&_sid=7dc51bc52&_ss=r Please let us know if you have any additional questions. Our Customer Service team can be reached by dialing (877) 827-6207 Option 3. They are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 5 years ago

“Great service all the time!”

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Posted 5 years ago

“It is working perfectly. I hope I don't have to call for help, but it's good to have it when I'm out alone.”

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Posted 5 years ago

“Needed tech support and they are awesome. Helped me test my units for first time.”

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Posted 5 years ago

“I haven't had the MobileHelp device very long but I know the fall detector works. I have had to learn how to handle it without setting it off. If it goes off with this a drop of inches then I fill confident it will work in a fall. The bracelet is comfortable and doesn't bother me to wear it which is nice. Just actually hope I never have to use it but fell better knowing I have a chance of getting help when I need it and there is no other way to get it.”

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Posted 5 years ago

“I greatly appreciated the straightforward answers with no "hard-sell" pitches when I called MobileHelp. My order was promptly filled and set-up of the device was simple with the clear written instructions given.”

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Posted 5 years ago

“Very sensitive to the needs of each individual. Never made me feel pressured or an interruption to their day. Well informed on their product and value over other products. Kind at all times. A pleasure to work with. Would refer.”

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Posted 5 years ago

“Awesome 👏 I know it is there when I need help Thank You 😊”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews