MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,099 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Within a minute they answered when my alert button went off. Very clear speaking voice. With a hearing problem that is a must for me.”

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Posted 7 years ago

“I have had both of my parents as customers of MobileHelp for years and have been very happy with the service that they have received and as of this last year we had to have assistance with my mother-in-law so I once again contacted MobileHelp and set her up with a system that we benefit her. I can't begin to state what peace of mind we have knowing that MobileHelp is there for her and my parents.”

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Posted 7 years ago

“Very patient and respectful personnel- I didn’t want to accept that I needed this but they didn’t treat me in a condescending way”

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Posted 7 years ago

“Staff is always ready to answer any questions you might have.”

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Posted 7 years ago

“an excellent product for those of us who fall. It is the most common problem for seniors and when we do you need this product to help you.”

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Posted 7 years ago

“Directions are clear. Phone rep. had all the info.+ patient. Lock box a bit hard to open. Thank you.”

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Posted 7 years ago

“Having MobileHelp as extended my independence tremendously. I've been having trouble with my cell phone. Mobile help being here, released my stress level.”

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Posted 7 years ago

“I recently became a customer of Mobile Help.......on January 2nd i pressed my fall button.......i was light headed and not feeling good.......in just a matter of minutes.......the Ambulance arrived at the Senior Living Compound........i was iimmediately taken to the Hospital!......the response was very quick and a real Lifesaver......thank you Mobile Help!”

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Posted 7 years ago

“Don't worry about falling now that I have Mobile Help. No matter the time day or night or where I am, I know I will get help plus it is reasonable in price.”

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Posted 7 years ago

“Csr was very nice and helpful!”

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Posted 7 years ago

“I was very pleased with whom I spoke to. She was personable, professional and very understanding and helpful!!!”

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Posted 7 years ago

“I spoke with Justin who was very informative and helpful. As well as courteous. Thanks for your assistance.”

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Posted 7 years ago

“Please take me off my order for mobile help do not want it at this time thank u. Frankie stechebar”

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Posted 7 years ago

“Your representative solved my problem which was to open the door lock. She was patient while helping me unlock the lock. She also took the extra time to test my system. I really appreciated her help.”

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Posted 7 years ago

“Customer service was amazing and it was fast shipping I'm so happy I chose Mobile Help over the others.”

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Posted 7 years ago

“Friendly,helpful service. Answered all my questions and delivered as promised. Service for test works fine and we are very happy with the product but hoping we never actually have to use it. Makes us feel better knowing mom would never be without help. Highly recommend.”

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Posted 7 years ago

“So far haven’t had to use this but have peace of mind knowing I have it.”

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Posted 7 years ago

“Previous user and came back. Reliable.”

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Posted 7 years ago

“Great! After a couple of weeks I (unknowingly) hit the fall button by mistake. You responded instantly, I heard this voice out of seemingly nowhere asking if I was ok, I said I was fine, it was an accident and I was sorry. He asked my name and again asked if I was ok. It's very comforting knowing you're there, 24/7 Thank you, Barb M.”

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Posted 7 years ago

“Customer service is outstanding.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,099 reviews