MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works well,he just has to remember not to lean against the table while wearing it.We had false alarms already, but you were very understanding about it. Hope we don’t ever have to use it for a real emergency! Andrea”

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Posted 6 years ago

“Everyone involved in the process was wonderful!! Great service!!! Everything turned out as promised!, Thank you very much!!!”

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Posted 6 years ago

“I have called several times and have always been helped with my questions”

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Posted 6 years ago

“Very happy with the service.”

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Posted 6 years ago

“I just did a test with your tech support team and very happy that the call was received. I hope My wife never needs to use it but it is great that someone is available to help in a emergency.”

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Posted 6 years ago

“Pleased with set up, equipment, and service.”

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Posted 6 years ago

“Inadvertently pushed the button last night, response was immediate and everyone was very pleasant. Good job”

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Posted 6 years ago

“Great product & Excellent Customer Service”

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Posted 6 years ago

“You were super helpful in getting set up. We haven't had to use it for anything yet but its nice for me and the family to know its there for mom if she needs it. Thank you.”

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Posted 6 years ago

“Hello, I help my elderly long time family friend Pauline and she needed some kind of mobile help so we checked out the papers she had and went with Mobilehelp. Donna who I spoke to and helped me through all of the questions and such was GREAT!!!! Kind, calm, informative, and just all around helpful. thank you Donna. And then I was reading up on the material and couldn't get to Pauline till the next week but Mobilehelp called her and they helped her with all the hookup with her wristband and stuff. So thank you all around for everything you have done to help us with this. Cathy LaCharite.....Pauline's friend.”

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Posted 6 years ago

“People at Mobile Help have been very good in explaining my problems and helping to solve them.”

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Posted 6 years ago

“Haven't had use it yet but I am satisfied so far”

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Posted 6 years ago

“The staff was quite knowledgeable and helpful. Because of my unique health issues, I was unable to use the service, but the staff was very understanding regarding my need to discontinue service.”

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Posted 6 years ago

“So far we have not had to use the device for an emergency.We tested it with the tech person and all was fine. What a comfort!”

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Posted 6 years ago

“I’ve been resisting signing up for anything like Mobile Help for sometime. My kids convinced me that it would be a good “what if” insurance policy. I haven’t had to use it so far, but the implied promise of needed help is a comfort. So, so far, so good!”

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Posted 6 years ago

“Within a minute they answered when my alert button went off. Very clear speaking voice. With a hearing problem that is a must for me.”

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Posted 6 years ago

“I have had both of my parents as customers of MobileHelp for years and have been very happy with the service that they have received and as of this last year we had to have assistance with my mother-in-law so I once again contacted MobileHelp and set her up with a system that we benefit her. I can't begin to state what peace of mind we have knowing that MobileHelp is there for her and my parents.”

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Posted 6 years ago

“Very patient and respectful personnel- I didn’t want to accept that I needed this but they didn’t treat me in a condescending way”

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Posted 6 years ago

“Staff is always ready to answer any questions you might have.”

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Posted 6 years ago

“an excellent product for those of us who fall. It is the most common problem for seniors and when we do you need this product to help you.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews