MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service very helpful and knowledgeable. Needed information about obtaining a different band for my Smart and was provided all I needed.”

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Posted 6 years ago

“I haven’t used the emergency service yet but I am very happy with the phone service I have gotten with help in setting everything up. I have just switched from Life Alert which was three times more expensive and required a three year contract, which was not made clear to me when I signed up. I like all the components of MobileHelp much better. They are easier to wear or carry and the base unit has the date, time and temperature displayed which I find very useful.”

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Posted 6 years ago

“Customer service/sales were very informative and patient in my questions over a period of a couple of days while researching, before ordering. Delivery was prompt, less than a week. Installation literally takes 1 minute., you open the box and plug it into an electrical outlet. No phone jack needed. We chose the watchband option. Put on the band, plug in the base - which is essentially an answering machine type device- then Push a button and wait until it all connects. One minute! We tested it first with just the connection tester. Later we pressed the button and spoke to an operator who was both kind and efficient. Absolutely nothing tricky, complicated or fancy. Exactly what we expected and paid for.”

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Posted 6 years ago

“I recommend using MobileHelp alert system. The sales / customer service team was very helpful. The product options were explained clearly, and my questions were answered without hesitation. Also the product setup was quick and easy.”

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Posted 6 years ago

“I found both 'sales' assistants to be fully informed and very helpful and courteous, taking as much time as I needed to ask my questions before committing to signing up with their products and services. Once ordered the kit came quickly -- follow-up contact (auto recording by phone) was made by the company to me to ensure that the kit had arrived. The customer for whom the service was intended then passed away before the Mobile Help could begin, and so far there has been no problem in returning the items for a full refund -- They even informed me when they received the Return. I expect the refund to be reflected in my next bank statement....”

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Posted 6 years ago

“I am so much happier since I've gotten the Mobile Help as now I can go anywhere and know that I am still able to get the help I need if I need it as before when I had a different one, I could only go about 2 football fields away and that was the extent of it.”

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Posted 6 years ago

“Ordered mobile help person that I talked with and a lot of information and we talked quite a while and I received all of the equipment in a short time and it was easy to set up”

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Posted 6 years ago

“I called 4 other medical alert companies. None of the representatives asked any questions about my husband's state of health - only MobileHelp. The high consumer rating and competitive pricing also influenced our decision. I had quite a few questions and everyone has been very helpful. Also, my husband accidentally sent the alarm off without realizing it and the EMTs arrived and found the key and all 4 of us on the alert list were notified. The system worked!”

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Posted 6 years ago

“I received the unit about 2 weeks ago. Set up was very easy. When I tested it for the first time, a call was made to the center just as if it were an emergency. The staff member was very polite and professional. It assured me that I am in good hands!”

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Posted 6 years ago

“Very caring staff!”

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Posted 6 years ago

“ralph was great - answered all my questions accurately and promptly”

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Posted 6 years ago

“I haven't fallen down yet, so I can't say good or bad yet. But it is looking like its doing its job!”

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Posted 6 years ago

“My sister was actually glad that I got your service as I live alone she is the only one around (if she is not working). I do feel more relaxed now that I know I can get help if I need it. Thank You”

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Posted 6 years ago

“Stuart was absolutely great explaining the benefits and answering all my Mom's question”

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Posted 6 years ago

“We've had no emergencies, thank goodness. But, mom has occasionally activated the system and was encouraged by the friendly voice asking her if she was okay. Mobile help has given all of us peace of mind which is priceless. Very easy set up too.”

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Posted 6 years ago

“I’ve been happy with the unit & customer service in getting me connected with the service.”

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Posted 6 years ago

“You've been most helpful in getting me set up for what I need.”

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Posted 6 years ago

“I was doing some exercise in my basement being VERY active, jumping around, etc. and the alarm went off - the system had detected a fall. I had not actually fallen but I was very relieved that the system sensed a potential fall. I left Lifeline because they did not pick up 2 actual falls so it is very reassuring that this system really works.”

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Posted 6 years ago

“I turned three people into Mobile Help so they could take advantage of this life saving device. It is inexpensive, and people would have piece of mind knowing they are protected in the Iowa winters we have here.”

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Posted 6 years ago

“Everyone I spoke to was helpful, efficient and kind. The system was very simple to setup. Thank you”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews