MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,095 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased with MobileHelp; my husband has processing issues and falls often; he accidently set off the fall detection several times the first week; the response was immediate, professional and extremely kind; he was not always able to push the bottom to cancel the call. I am so extremely pleased with this device; it gives me much peace and can do simple errands with feeling panic the short time I am gone. THANK YOU SO MUCH.”

Helpful Report

Posted 6 years ago

“I ordered the MobileHelp Duo about a month ago. I am very happy with it and with customer service. I did have a problem with the fall detector in that it kept signalling a fall when i was just sitting at the kitchen table just reading something and also when I was sitting at my computer. When I contacted customer service the sent me a new one which was slightly different design than my first one. The first one had just a single loop in the top center of the device which the lanyard attached to it, the new one had a smaller lanyard which was attached to the top 2 sides of the device which prevents it from swinging as much as the first one. I like the new one much better and non more false alerts. I am very happy with the whole system now and with the great customer service.”

Helpful Report

Posted 6 years ago

“So far I am very pleased with MobileHelp. Everything that I was told on the phone when I ways considering them came true. We have had a couple of incidents where they were contacted. The necklace thought my mother had fallen, but she hadn't. But the important thing is the process was good and they made the appreciate contacts in a very reasonable amount of time. So far I have no complaints.”

Helpful Report

Posted 6 years ago

“All the people who spoke with me from MobileHelp were courteous and professional. Setting up the system was easy. Now I feel confident in leaving the house and traveling on public transportation with the mobile device. Thank you all.”

Helpful Report

Posted 6 years ago

“This new system helped us last week when my husband could not breath. He was subsequently taken to the emergency room”

Helpful Report

Posted 6 years ago

“was seeking a monitoring company for my safety at home, on the move and elsewhere and your company has the plan I needed. I have problems with walking, standing and sometimes sitting, after three spinal fusions I need help in event I were to fall, it is hard almost impossible to get back up, so I can push a button and helps there”

Helpful Report

Posted 6 years ago

“I am very satisfied with mobile help, I am glad that I picked this company, I went to California for a few months I moved twice while there I notified the company and they might sure I was connected to my new address when I arrived. Thank you very much for the good service. H Prieto-Sloan”

Helpful Report

Posted 6 years ago

“To easy to set off while you sleep. Otherwise it is wonderful makes you feel free and protected. Thank you.”

Helpful Report

Posted 6 years ago

“Everyone was very polite and informative. I am very excited to be a member of the Mobilehelp family.——-I pray I never have to use it.”

Helpful Report

Posted 6 years ago

“Great system, provides peace of mind for my whole family...”

Helpful Report

Posted 6 years ago

“Mobile Help was so easy to get the information I wanted and sent me the equipment all ready to go with no problem, great job from beginning to end.”

Helpful Report

Posted 6 years ago

“in a panic trying to set up an in home affordable monitoring system for my parents, the customer service and tec support staff were great. ordering was so simple and easy, I was made to feel at ease through the hole process. after unit arrived and was installed I had to call for some assistance and it could not have gone better.”

Helpful Report

Posted 6 years ago

“Tech help was really good at set up time. Mobile help is everything I expected.”

Helpful Report

Posted 6 years ago

“Everything has gone very great. Thanks.”

Helpful Report

Posted 6 years ago

“The service of your staff has been good. But the best part for me are the people ho answer calls. No question is dumb. They are very knowledgeable. Pray I don't need but confident if I do.”

Helpful Report

Posted 6 years ago

“Very professional and responsive.”

Helpful Report

Posted 6 years ago

“Very good Customer Service. Keeps your health in mind all the time.”

Helpful Report

Posted 6 years ago

“As a new user of the MobileHelp Samsung Gear watch, (as reviewed on Techenhancedlife.com) I am delighted to have an emergency call wearable that looks handsome and works flawlessly. On two occasions I have tested the emergency signal and it was answered in seconds by a trained professional whose response was most reassuring. Bravo!”

Helpful Report

Posted 6 years ago

“This is good for people that want piece of mind. You are never alone when you need help. Thank you for being here. Bob Young”

Helpful Report

Posted 6 years ago

“I looked at several companies for fall alert for my father. Almost all of them were very similar but what stood out most about MobileHelp was the value offered with so many options. The gentleman o n the line walked me through everything in a courteous and professional manner. He not only answered my questions but also asked questions. based on my answers, he recommended the best devices for my father at a very affordable price. So far everything works better than expected. Thank you for offering a great product at a great value.”

Helpful Report

Posted 6 years ago

MobileHelp is rated 4.6 based on 4,095 reviews