MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a relief to our family that our mother finally said yes to wearing a necklace and or the "watch". As her children, it is amazing for our piece of mind. Not wanting to prod or take her dignity of aging away it took some encouraging. I was with her when we spoke with your consultant and I was very pleased at how patient and understanding he was. Even when she asked a question she thought was inept, he made her feel like every question she had was as important as life and death. I researched a few different companys and your company has exactly what we needed. Delivery was quick and set up was very easy. A few times when the button went off accidently, she was nervous until she realized how easily it can be reset. Thank you again for your assistance and patient with my amazing mom. Jean (Oliver) Newton on behalf of Judith C. Oliver”

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Posted 6 years ago

“Has been good relationship dealing with your group and so far have answered all my questions. Also anything I ordered has been delivered in a timely order”

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Posted 6 years ago

“I feel so safe since l got my mobile help system. If l fall, have a fire or someone breaking in....my being alone now softens the fear.”

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Posted 6 years ago

“bought this product because it offered service away from hom. today I tested it away from home. the response was prompt and clear like if was standing next to me. I am very pleased with the service and it gives me great comfort. Charles Barbrow 3/26/19”

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Posted 6 years ago

“MobilHelp gives us peace of mind. We know that if our Mother needs help for any reason, she can push a button and help is on the way. She wants to continue to live on her own, and this is the only way we feel safe to allow her to continue to do this. She has stairs in her house where she might fall. So, having MobileHelp gives her a chance to keep her independence. Thank you MOBILEHELP!!!”

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Posted 6 years ago

“I feel a lot safer getting around knowing I have help there if it is needed. I have my lock box on my front porch right now on a fold up table leg but will get it on a eye bolt asap. Thank you very much!!!”

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Posted 6 years ago

“Great company who is very understanding of our needs and very willing to assist providing service above and beyond what we asked for.”

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Posted 6 years ago

“I’ve only had the service for a short time but they have been great with set up and follow up I feel very secure.”

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Posted 6 years ago

“Verygood so far”

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Posted 6 years ago

“Getting the patient to use the fall devices, can be difficult.”

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Posted 6 years ago

“Everything arrived quickly and has worked well. The necklace is light and easy to wear. The microphone is small and easy to keep in its leather case in my purse. I'm sure, if I ever need it, you'll be there to take care of me.”

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Posted 6 years ago

“I searched for days looking for the best company, reading hundreds of reviews. The Better Business Bureau reviews convinced me to go with MobileHelp. I talked to several of their employees and all were very professional. Unfortunately, I could get no signal because they are with AT&T, which no one uses in my area, and had to sadly return.”

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Posted 6 years ago

“My family would be lost if my Mother didn't have Mobile Help! She is 90 years young almost 91! Still very independent. It gives us a piece of mind, that if anything was to happen she would have help immediately! The whole team of Mobile Help are wonderful to sells to customer service are! Thank you for that.. one love”

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Posted 6 years ago

“very good service. I by accident set off two messages. They were answered immediately”

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Posted 6 years ago

“Your staff is always very helpful and professional in explaining things. It's very nice to work with them.”

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Posted 6 years ago

“I would rate Mobile Help as a 5 percent as it always knows when i need it. it is very sensitive so i know I will get help when I need It thank you.”

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Posted 6 years ago

“I have been a member for about 2 weeks and I have found that Mobile Help is very prompt on returning a call or checking to see if you are O.k. I tripped my alarm and did know that I had so I did not call them and shortly they were at the door, and in one case entered the house. I am very satisfied with MobileHelp.”

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Posted 6 years ago

“My adult son is a one leg amputee and a cast on the other and he was in bed and the pendant fell on the floor and it works right away , where they called and asked him if he fell. He was very impressed and so am I thank you.”

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Posted 6 years ago

“Best decision I ever made for my Mother in law. She feels so much more safe with the unit. She loves the fact that she has the mobile unit with GPS when she leaves the house and it also gives my Husband and I a bit of relief as well knowing she has the Mobile Help. When we had a false alarm we got an instant call from the call center. It was an easy set up within minutes. Again best decision I ever made.”

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Posted 6 years ago

“I researched many companies prior to picking a company. I wanted the best for the money that provides the best service. I picked MobileHelp because of the equipment, the reputation, service provided and price. This company was tops in all categories. Since receiving the equipment and setting it up with their assistance I have been very pleased. Anyone who picks this company will be equally as satisfied as me, I am sure.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews