MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not sfraid to be home alone now that I have the mobile help with the fall necklace.”

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Posted 6 years ago

“Friendly people great experience to helping get my loved one covered so I don't have to worry as much before she had your services. Thank you!!!!!”

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Posted 6 years ago

“This is such a peace-of-mind thing for me and my 3 sisters. Mom and Dad are living in their own home still, but Mom has multiple problems and a very rare brain disease. Dad takes care of her, but he's 87 and getting old. My sisters and I feel so much better about them having Mobile Help now - knowing that assistance is a button push away. Thanks for helping us in this really difficult period of our lives. It's tough to watch your parents decline, but at least we know they are safer now.”

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Posted 6 years ago

“What a "safe" comfort to my life being alone. THANKS! Jeff”

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Posted 6 years ago

“With one phone call I was able to set up the account and have a system delivered the next day.”

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Posted 6 years ago

“Every person we talked with is knowledgeable, kind and professional. Such a wonderful product! Thanks so much!! Debbie Laughinghouse, North Carolina”

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Posted 6 years ago

“Great customer service for a great device. Purchased one for my 89 year old Mom. We now both have peace of mind knowing help is always available for her.”

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Posted 6 years ago

“Excellent customer service and a very fair monthly rate for the service. Many additional options like fall prevention and GPS. Importantly, it is FCC approved. My 92 year old Mom, who lives independently, feels comfortable wearing the waterproof pendant because it is very light around her neck, so she never takes it off. Other device we tried was too heavy and bulky so she would often not wear it which defeats the purpose. I also like that MobileHelp has an adequate background of medical information on file regarding her health issues, medications and allergies. An extra bonus was the lock box included for a house key so that first responders will be well prepared if ever called. Highly recommend this company for peace of mind for family and the 24-7 safety of a loved one.”

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Posted 6 years ago

“I bought this system based on having the smallest, lowest profile bracelet for my mom. The system was easy to set up and I have been very happy with the customer service.”

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Posted 6 years ago

“Very easy to set up an works just like promised.”

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Posted 6 years ago

“The start up was easy and complete. The instructions were easy to do. The on going customer service is great. I highly recommend Mobile Help.”

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Posted 6 years ago

“So far I'm loving it. It's simple to use and comfortable to wear. I'm glad I came across it. EM Michigan”

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Posted 6 years ago

“I purchased this for my mom after her fall. We all are relieved that she has help at her fingertips!”

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Posted 6 years ago

“Have not needed to use it but feel secure knowing I have it. I must remember to test it monthly”

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Posted 6 years ago

“Purchased for my mother, and she seems quite comfortable with the system and having it available.”

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Posted 6 years ago

“From my initial contact with Jeff,salesperson, I have experienced nothing but professional, friendly and patient support from everyone that I have come in contact with. Could not ask for better service from all staff via phone!”

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Posted 6 years ago

“Working with the employees at Mobile Help has been a real pleasure All the employees have been very helpful and knowledgable of the service that they offer”

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Posted 6 years ago

“new on this and happy”

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Posted 6 years ago

“I am so pleased with MobileHelp; my husband has processing issues and falls often; he accidently set off the fall detection several times the first week; the response was immediate, professional and extremely kind; he was not always able to push the bottom to cancel the call. I am so extremely pleased with this device; it gives me much peace and can do simple errands with feeling panic the short time I am gone. THANK YOU SO MUCH.”

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Posted 6 years ago

“I ordered the MobileHelp Duo about a month ago. I am very happy with it and with customer service. I did have a problem with the fall detector in that it kept signalling a fall when i was just sitting at the kitchen table just reading something and also when I was sitting at my computer. When I contacted customer service the sent me a new one which was slightly different design than my first one. The first one had just a single loop in the top center of the device which the lanyard attached to it, the new one had a smaller lanyard which was attached to the top 2 sides of the device which prevents it from swinging as much as the first one. I like the new one much better and non more false alerts. I am very happy with the whole system now and with the great customer service.”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews