MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive and not even annoyed with false alarms, so sorry!”

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Posted 4 years ago

“My father didn’t want the device so we sent it back now I can’t get my money back…”

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Posted 4 years ago

“very helpful”

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Posted 4 years ago

“Excellent service. Perhaps equipment too sensitive. This morning with only the wrist button on i was making my bed and the alarm went off on the Mobile Device System, I quickly went to the bedside stand and held the Emergency Help Button and communicated with the operator that I was alright. I depend on the wrist button for daily use as the fall button is so sensitive I only wear it at night when I go to the bathroom.”

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Posted 4 years ago

“The Mobile Help system is truly excellent; very easy to install and use.”

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Posted 4 years ago

“Complete Piece of Mind and Supreme Customer Service!”

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Posted 4 years ago

“Reliable service”

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Posted 4 years ago

“I have been fortunate in that I have yet to "push my call button". However, there was one "incident" that set the system off. I GOT down on my own to look for my cat that I suspected to be under the couch. The system interpreted that as a "fall". It was easy to cancel the call (after speaking to a very sympathetic call center rep.). All other contacts plus installing have been very pleasant.”

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Posted 4 years ago

“I am wearing the things I need to in the house and when I leave, everything good so far. Hopefully I will not need to call for help ever.”

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Posted 4 years ago

“Trying to contact you about watch bands. This one is a jokr”

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Posted 4 years ago

“I had this new service for only 2 days when I fell in a store. It automatically went off and dispatched fire department. Thanks for being there for me... Dolores (Dee) Kurtz”

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Posted 4 years ago

“I wanted to order the wristband thing for my dad but cannot find how to on your site or my account.”

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Posted 4 years ago

“They made the process very easy and have been so kind to my mom who accidentally triggered the call button twice. No issues great support”

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Posted 4 years ago

“The health care proxy of a close friend who is 81 and lives alone suggested that she get a life line. She resisted (ordered one and sent it back) so I decided to look into them. She had done the research and I selected MobileHelp, telling the salesperson that I wanted the “Cadillac model.” Once I got it, my friend followed. I think it is the best on the market. I have fallen once since I got it doing something stupid at the pool (got up without a problem) but the fact that I fell convinced me that I had done the right thing in also getting one for myself. It does provide a sense of security which I think is important. It was easy to set up and is, I think, easy to use.”

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Posted 4 years ago

“you have asked for this info: Key...behind 3 statuettes near door (two ST. Francis-One Gnome) Person to call...Beth Hatcher (919-896-5243) Polly Knott (919-496-4975 home) (919-368-6166 mobile) Lindsay Pittman (919-671-6025)”

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Posted 4 years ago

“A nightmare getting the equipment from Fedex. Lost the first shipment. Missed the next one which was supposedly to be overnight by 24 hours.”

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Posted 4 years ago

“Waited 45 minutes on hold since I didn’t have an emergency, just some questions. Hope if I do have an emergency, the answer sooner!”

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Posted 4 years ago

“I WAS SEEKING A DEVICE THAT INCORPORATED BOTH AN EMERGENCY CALL BUTTON AND A FALL DECTOR. I WAS ASSURED BY THE SALES AHENT WITH WHOM I SPOKE THAT YOUR DEVICE PROVIDED THESE FEATURES. WHEN THE DEVICE WAS RECEIVED IT HAD SEPARATE EMERGENCE CALL BUTON AND SEPARATE FALL DETECTOR. IT DID NOT MEET MY REQUIREMENTS AND WAS MISREPRESENTED BY YOUR SALES AGENT.”

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Posted 4 years ago

“Well, the sales person was great. The equipment box arrived with the seal broken. I called to tell Mobile Help and they verified each component. I would have thought they would have taken the broken box and resent me an equipment that was not tampered with. But no, they did not nor did they offer. One thing they stressed a lot was to call a number to get help setup and test out the equipment. I called, got only automated operators, and was told that I can leave my contact info and someone would call me right back and i would never lose my spot in the line. No one called, it has now been 1 month and no one has called. I had to setup it up on my own. So, the sales experience was easy, support and onboarding was unexceptional in fact contrary to what they said. I hope the machine is setup correct, I still do not know. I may not renew my service after this year.”

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Posted 4 years ago

“Have not used it since my wife with dementia set off the alarm. Still will use it. Louis”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,092 reviews