MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 18th May 2026

Anonymous

Anonymous // 01/01/2019

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“I felt confident that someone was keeping tract of my health and would take care of any problems as soon as possible.”

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Posted 5 years ago

“Easy to setup and test.”

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Posted 5 years ago

“Great service, love my mobile device. And the staff A++”

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Posted 5 years ago

“We have had this unit for a short time but every time I've had any questions they have always answered them. Also replaced a cradle and GPS system when it quite working. It's great knowing they are there.”

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Posted 5 years ago

“Very pleased with your service. Thank you so much”

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Posted 5 years ago

“All of the folks I spoke to ( especially Donna ) were professional and helped me make my decision to have MobileHelp keep my loved one safe in case of an emergency. It was a simple, quick and seamless process on the phone and I also received the unit very quickly. Thank you.”

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Posted 5 years ago

“Currently turned off. The fall detector went off when she didn't fall enough my mother doesn't want to wear t h e pendant or turn the base unit back on.”

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Posted 5 years ago

“Thanks Guys, it gives us peace of mind know ing our parents are taken care of. Thanks Bob Bellucci.”

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Posted 5 years ago

“Great customer service. The equipment did not work for us but when we re-evaluate, would strongly consider MobileHelp because of our experience with customer service.”

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Posted 5 years ago

“Everyone that I have talked with has been very helpful and has always been very friendly 🙂.”

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Posted 5 years ago

“Willie is thoughtful and extremely courteous. He know how to make a nervous client feel at ease and comfortable asking questions (when I felt stupid). I hope you recognize him as a valuable employee and an asset to your company. Thank you Willie.”

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Posted 5 years ago

“Maddi returned my call about a billing question I had. She was very professional and was able to quickly answer the question.”

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Posted 5 years ago

“Very responsive and not even annoyed with false alarms, so sorry!”

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Posted 5 years ago

“My father didn’t want the device so we sent it back now I can’t get my money back…”

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Posted 5 years ago

“very helpful”

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Posted 5 years ago

“Excellent service. Perhaps equipment too sensitive. This morning with only the wrist button on i was making my bed and the alarm went off on the Mobile Device System, I quickly went to the bedside stand and held the Emergency Help Button and communicated with the operator that I was alright. I depend on the wrist button for daily use as the fall button is so sensitive I only wear it at night when I go to the bathroom.”

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Posted 5 years ago

“The Mobile Help system is truly excellent; very easy to install and use.”

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Posted 5 years ago

“Complete Piece of Mind and Supreme Customer Service!”

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Posted 5 years ago

“Reliable service”

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Posted 5 years ago

“I have been fortunate in that I have yet to "push my call button". However, there was one "incident" that set the system off. I GOT down on my own to look for my cat that I suspected to be under the couch. The system interpreted that as a "fall". It was easy to cancel the call (after speaking to a very sympathetic call center rep.). All other contacts plus installing have been very pleasant.”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,104 reviews