MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with my iPhone. Person fixed it for me.”

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Posted 4 years ago

“I've only had it for less than a month. It was easy yo set up though.”

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Posted 4 years ago

“Never told us unit must be charged daily. Wife fell, broke her hip and unit didn’t work.”

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Posted 4 years ago

“This is a good product but... GPS works off the satallite. The voice part is over a cell tower. ATT at that. In New England the maps show excellent coverage but... it can't show all the nooks & cranny where there is no service. I needed something that could be used if my folks were out for a ride (sometimes all day).”

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Posted 4 years ago

“Yes.!!!!!!!!!!”

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Posted 4 years ago

“HAVE NOT YET SET IT UP!”

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Posted 4 years ago

“Not impressed. How can you text me asking if I could receive a call, I say yes. Y’all call then you put me on hold. Seriously can’t wait not to renew”

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Posted 4 years ago

“I do feel safer having this device with me but have found it is very tempermental and I have accidently hit the fall button and alerted company, Not happy about this feature.”

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Posted 4 years ago

“I called several times and was assured that u had d for sale a small pendant that does everything as well as fall detection. U guys said that this mini does not need any additional base station. Mobil guardian has one. So after talking with I several times I was assured that u have received this new gismo. So I sent money and got one. Just before opening it I was told that u guys are still waiting for the new one to arrive so I returned the mini u guys sent. Let me know when and if U get this new version. 🔝925 8907999 the many people I talked to each of them had a different answer re the new Guardian. One said it arrived another on the way. I spent definitely to Much energy on this. U can call me if U wish providing that the new mini arrivec”

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Posted 4 years ago

“I can’t help you much as I have not used it yet. It is a comfort to have tho.”

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Posted 4 years ago

“I like it but I do not like the fact that it is a 2 piece system. I have to take both pieces whenever I leave the house.”

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Posted 4 years ago

“Item was returned unopened asap (within 4 days) as no further need for device....assumed it was resolved until this msg”

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Posted 4 years ago

“Too complicated to use easily”

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Posted 4 years ago

“response time takes about 1-2 1/2 minutes.”

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Posted 4 years ago

“I really don't know what to say about the mobile help I haven't had to use it yet. Hopefully I won't have too.”

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Posted 4 years ago

“I wish you would have shown me that a person with pacemaker could not use fall button in danger of his life. Fortunately for me I had company who could read the little bitty lettering on the button wrapping. I think you need to be more informative in the future!”

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Posted 4 years ago

“I don't have a place to put it I need a bigger place to put it. that's the reason why I want to retire it. Sorry!”

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Posted 4 years ago

“This device goes a long way toward giving me peace of mind. However, even tho I haven't needed it yet, the alarm has gone off several times; once even when it was in my purse, sitting on the booth bench, not moving at all! And every time it has gone off it's really been for no reason! I never dropped it or fell to set it off!”

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Posted 4 years ago

“Your service is OUTRAGEOUS! The Fire Department just showed up at my house and I was startled! Two days ago, I had spoken to you about the INSENSITIVITY of the neck alarm you sent me that goes off with the slightest movement!!!!! You are in the process of sending me a new one that does the same God dam thing!! That's why the Fire Department just showed up at my house! I'm going to have to cancel my service with you!!! This is outrageous!!!”

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Posted 4 years ago

“Big difference than my "Medical Guardian". Just have to adjust too the new one. When we get use to it will provide a higher rating. V/r R A Ford”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,092 reviews