MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For me and my needs, Mobile help provided and covered what I required in the most professional, courteous and friendly matter. Without a doubt, in today's day and age, one will not find a better customer service oriented company to deal with!”

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Posted 4 years ago

“Fortunately I have not needed to use the alert system, and hope that continues for many years. Your support team was quite helpful in the set-up process. Nothing more to report.”

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Posted 4 years ago

“I have a lot of positive things to say about mobile help including their sales employees, their website, and their product line. Really great! However It is amazing to me that their target audience is the elderly of which many have hearing issues But their product line does not include anything to address issues for those with hearing disabilities. I have signed up for the fall protection for my elderly parents however my father who wears hearing aids was not able to hear the customer service agent calling to check on him as we tested the system.”

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Posted 4 years ago

“I've used you before and am still occasionally having my battery run low in a 12 hr. period. I put them on charge every night. Battery has been low 3 times since I got it. I had this problem before which is why I quit using it. I was told batteries should last 2 days but it doesn't.”

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Posted 4 years ago

“With the storm situation in Texas the review will have to wait”

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Posted 4 years ago

“I had a false alarm! No idea why it went off! The call for someone to come to my home went to Omaha which is 50 miles away! I only found this out she I talked to my daughter-in-law was the dispatcher in my town! The EMT's are only a mile from my house? Please explain!”

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Posted 4 years ago

“Very helpful when I called for clarification on use”

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Posted 4 years ago

“Everyone I spoke to at Mobile Help was wonderful, but it took the unit more than 3 weeks to get to us which i find to be unacceptable.”

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Posted 4 years ago

“had to call 6 or7 times to get a workable door lock”

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Posted 4 years ago

“So far, fine, but I absolutely hate the black lanyard. It loosens and the wooden tightening pieces are sharp and itchy. You really need to offer something more comfortable and stylish... Perhaps a chain that is a combination of silver and gold so it matches either jewelry worn. I shudder to see what summer brings with no turtleneck sweaters! Help!”

Helpful Report

Posted 4 years ago

“The staff is responsive. The devices seem to work fine. My only concern is that the mobile device that connects to get help if there's an accident, has to be charged DAILY and it takes 3 hours....3 hours in which the device must be on the charger and I cannot leave the house safely. I called to see if there is a way to know how much charge remains in the battery, as I can with my phone, but there isn't! They say it requires charging every 24 to 48 hours, but since I can't tell how much charge remains at any given point, I feel constrained to charge it fully every day.”

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Posted 4 years ago

“Your written instructions are far to many for a newcomer to interpret. I find the lock box and the wrist band to be useful. There are booklets of instructions that would allow me to pilot a jet plane. I am a paratrooper and do not trust planes.”

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Posted 4 years ago

“It should be easier to set up...thankfully my daughter lives nearby... I’m quite satisfied now...”

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Posted 4 years ago

“Extremely effective and responsive. Start out with a less sensitive unit without fall protection. Guess my mom was just too active at the time. Great idea with the lock box. Thank you.”

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Posted 4 years ago

“Have not setup (activated) MobileHelp because I have an issue with the lockbox on the front door. I do not have a regular door knob and the lockbox can easily be removed from the door handle. Until I can up with a solution I will not be using. Very sad.”

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Posted 4 years ago

“In all fairness, I do not think I have had the servuce long enough to form an opinion..”

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Posted 4 years ago

“I think this great for some but not all. My mom may not renew her service because she feels like she can’t wear alarm or watch because she bumps into things often . She isn’t satisfied with it for this reason alone.”

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Posted 4 years ago

“After receiving my equipment I faced several family problems which caused me to delay setting up the system. I went to use it since I had to leave the house to get groceries it was then realized that there was no mobile case in the order. I did not it was wise to just throw it in my purse - I called your sales office and was assured that the case would be shipped out immediately; that was before Thanksgiving and I hope I will get it tomorrow so I feel secure in using the system.”

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Posted 4 years ago

“I am not a Mobile Help client at this time. I had to withdraw my application for your product due to financial reasons. Should that change in the near future, I will let you know , Thanks.”

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Posted 4 years ago

“I wish this product had met our needs. It was for my mother-in-law. My low rating is only because it didn't work in her situation. Cell service is very poor at her house and I did not trust the reliability of the internet based product. I did not realize that the product had changed to internet/cell only instead of land line based. My mother has had this product for nine years and loves it.”

Helpful Report

Posted 4 years ago

MobileHelp is rated 4.6 based on 4,092 reviews