MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delay-up to 55 seconds-to answer the pendant calling for help. Agent stated battery life is 48 hours. I started on full overnight charge, no calls. Forgot to put in charger and next morning-24 hours- red light for charge on. So in less than 24 hours, battery was calling for charge”

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Posted 4 years ago

“I was hoping for a better connection.the base unit keeps alerting for fall detection while I have not moved from bed or chair. This is ridiculous. I find myself running to cancel the alarm and one day I will probably fall because of it.”

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Posted 4 years ago

“A mix up in sending the product.”

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Posted 4 years ago

“I have had the unit for a short period of time, but am overwhelmed with all the pieces and have not really activated everything. Thank you.”

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Posted 4 years ago

“Helpful for some people, not so much for me.”

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Posted 4 years ago

“Mobile Help works for you. You're the boss.”

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Posted 4 years ago

“too expensive”

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Posted 4 years ago

“Took a very long time to respond to the call button”

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Posted 4 years ago

“Have not use the system yet.”

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Posted 4 years ago

“We haven’t used it yet because I’m not working. When I go back to work, he will use it.”

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Posted 4 years ago

“I do not trust the system”

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Posted 4 years ago

“The mobile device seems to have a mind of its own. It shuts down when it wants to. and restarts by it self.I can only use it in my home. The positive thing is that it does alert help if I need it. It just also does it when I don't”

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Posted 4 years ago

“We cannot review this service as we did not activate. The extra “parts” Speaker aa well as process to use was too much. We choose another device from another company”

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Posted 4 years ago

“Have not had it long enough to rate yet it would be nice if the GPS did not have to be charged all the time it would be nice if the GPS system had a plug-in for the car. It would be nice if all systems did not have to be charged”

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Posted 4 years ago

“Not helpful with getting this set up. No one ever got the people that need to be notified if something happens To me”

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Posted 4 years ago

“I have send back the supply you sent . I got my botton with someone else. I just didn't under stand it s use. For now I am staying with the one I have. Thanks”

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Posted 4 years ago

“The wrist band is too short”

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Posted 4 years ago

“I found after receiving the MobileHelp devices that unlike what I understood at the time I purchased everything, the system was much more complicated than I anticipated. I knew my 90 year old mother would be unwilling to contend with tech support, pressing a button for a set number of seconds, etc. In setting it up, I could tell it was not going to work for us. I will be satisfied when I receive my anticipated refund. I see that the remaining questions are regarding the refund. This survey is premature as I am told not to expect a refund for up to 30 days.”

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Posted 4 years ago

“Customer service when I ordered was extremely helpful. Product came quickly. Installed it and that was about it. Returned within the first 30 days. Nothing wrong with the product or service, just not right for us. If I had received my refund in a timely manner it would have been 5 stars. ( still waiting since 8-17)”

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Posted 4 years ago

“waiting to see if this unit works. already had one false alarm while mother was sleeping and pendant was sitting on table...no one can tell me why it went off. luckily it was a false alarm.”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,092 reviews