MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bracelet too stretchy”

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Posted 4 years ago

“Can you call me on how to use the devises Thank you 8043203549”

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Posted 4 years ago

“My bracelet did not get shipped. I only received the necklace and the mobile help button”

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Posted 4 years ago

“Have had to use it. Have a hard time keeping it charged. Has to be charged often. Not sure if I am to keep it on or turn it on if I need it. ⁰”

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Posted 4 years ago

“I fell/stumbled twice since I have been wearing your fall detector. It did not respond to either fall It is not much of a fall detector is it?,,”

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Posted 5 years ago

“Could do a wonderful job for people who need that kind of service. It is disappointing (as for me ) when you need that kind of service and then could not utilize the task as per doctor's orders. Carolyn”

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Posted 5 years ago

“Find affordable housing I only tested it twice and the second time I tested it the alarm didn't work on the necklace and it took three weeks to get a new one so I'm sending it back thank you”

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Posted 5 years ago

“seems to be doing good seems to be”

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Posted 5 years ago

“I was lied to by the salesperson. His name is Scott. He said the unit could be carried in a wallet. It is much too big and too thick to put in a wallet. The service seems to be ok so far. It has to be charged too often..but , at least, it alerts you when the battery is low.”

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Posted 5 years ago

“I like the base unit. Their prices are good for cellular units. I don't like that I was told the wall unit was waterproof during the sales call, but when I received it the paperwork clearly states that it isn't. I don't like not being able to live test the unit. I don't feel that the test done is suficient. It certainly is not suficient to make the user feel comfortable.”

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Posted 5 years ago

“I didn’t get a writ watch But can’t find my fall button”

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Posted 5 years ago

“My alarm has gone off twice without apparent cause. I'm grateful for the sensitivity but sorry to cause unnecessary calls. Sure wish everything could be contained in one pendant.”

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Posted 5 years ago

“Don't like having to carry two devices. Have trouble with "Test" working.”

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Posted 5 years ago

“Only just received this system. Have not had to use it.”

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Posted 5 years ago

“Steve Rogers was very helpful and kind to help me settle a dispute. I had fallen and did not get help from your operator. Hopefully, it will be better if I fall again.”

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Posted 5 years ago

“NEW SERVICE NOTHING TO SAY GOOD OR BAD AS I HAVE NOT NEEDED TO USE IT.”

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Posted 5 years ago

“Wrist band and fall button do not verbally communicate with MobileHelp. You have to carry the second unit which is a royal pain. it would be great if it were all in the on button.”

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Posted 5 years ago

“medic alert equipment far superior. fall button goes off in my sleep and in the shower. not acceptable. should have chosen another provider.”

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Posted 5 years ago

“We studied all systems of this category until we felt that MobileHelp was best suited to our needs. Polite and informative on the phone, we decided on the Mobile Duo System. This includes two mobile devices, with belt-clip cases, two wrist buttons, one button to wall-mount, and a fall detector on an adjustable "necklace". Easy to periodically test. Accidentally dropped the fall detector, which caused an immediate alert, which was easy to cancel. The equipment seems to be top quality. No interference with my pacemaker. So far, I love the whole system.”

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Posted 5 years ago

“It has helped my mother get help after falling”

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Posted 5 years ago

MobileHelp is rated 4.6 based on 4,092 reviews