MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 17th April 2026

Mayfair C Williams

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My alarm has gone off twice without apparent cause. I'm grateful for the sensitivity but sorry to cause unnecessary calls. Sure wish everything could be contained in one pendant.”

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Posted 5 years ago

“Don't like having to carry two devices. Have trouble with "Test" working.”

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Posted 5 years ago

“Only just received this system. Have not had to use it.”

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Posted 5 years ago

“Steve Rogers was very helpful and kind to help me settle a dispute. I had fallen and did not get help from your operator. Hopefully, it will be better if I fall again.”

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Posted 5 years ago

“NEW SERVICE NOTHING TO SAY GOOD OR BAD AS I HAVE NOT NEEDED TO USE IT.”

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Posted 5 years ago

“Wrist band and fall button do not verbally communicate with MobileHelp. You have to carry the second unit which is a royal pain. it would be great if it were all in the on button.”

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Posted 5 years ago

“medic alert equipment far superior. fall button goes off in my sleep and in the shower. not acceptable. should have chosen another provider.”

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Posted 5 years ago

“We studied all systems of this category until we felt that MobileHelp was best suited to our needs. Polite and informative on the phone, we decided on the Mobile Duo System. This includes two mobile devices, with belt-clip cases, two wrist buttons, one button to wall-mount, and a fall detector on an adjustable "necklace". Easy to periodically test. Accidentally dropped the fall detector, which caused an immediate alert, which was easy to cancel. The equipment seems to be top quality. No interference with my pacemaker. So far, I love the whole system.”

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Posted 5 years ago

“It has helped my mother get help after falling”

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Posted 5 years ago

“Very happy! Great customer service.”

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Posted 5 years ago

“I fell and it didn't go off. I was barely able to get myself up. I told my caregiver and she suggested I call and have my pendant tested. I was told to drop it and again was faulty. I suggest the drop test along with the push button test.”

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Posted 5 years ago

“Although I have just been with Mobile Help for less than a month it certainly is much better interpersonally than the one I dropped after 10 years.Set up was made so easy and my first "low battery" problem was taken care of by phone with Michael.”

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Posted 5 years ago

“Got this for my Mom it makes her feel safer and gives me piece of mind that she has it.”

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Posted 5 years ago

“Great customer service from ordering to set up and testing.”

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Posted 5 years ago

“Your service is average. Nothing outstanding! Your website is not very user friendly. However, once you finally speak to someone via phone; the service gets better.”

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Posted 5 years ago

“I love my MobileHelp and feel more secure as I know help is just a "button press away" when I most need it. Thanks for the peace of mind you give to me. Redding, CA”

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Posted 5 years ago

“We have not had a fall or an emergency as of yet and I hope we don't, however we found out that the response time is very fast. The button was pushed by accident and we didn't respond fast enough and we had the police at the door checking to see if everything was ok..”

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Posted 5 years ago

“I cancelled my MobileHelp and returned everything 2 weeks ago! Too complicated for me.”

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Posted 5 years ago

“Not mush to say, I haven't used it. I feel more secure having it.”

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Posted 5 years ago

“They were very prompt at delivering the Mobil help device but where I live I can’t get a signal so I’m returning the product. They were very prompt in sending me a return label for a refund.”

Helpful Report

Posted 5 years ago

MobileHelp is rated 4.6 based on 4,101 reviews