MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with product and service.”

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Posted 3 years ago

“I was very indecisive about what Emergency system I should choose. Clare provided so much information and answered all of my concerns with professionalism and patience. She is the best!”

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Posted 4 years ago

“EVERYTHING WENT VERY GOOD”

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Posted 4 years ago

“Great customer service, easy to set up. Best feature for us was the fall protection. My friend fell, she was all alone and her fall was detected, when she didn't respond medics arrived. They had the code to the lock box, which was supplied by MobileHelp, so were able to enter her residence. A life saver.”

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Posted 4 years ago

“Excellent service. Thank you”

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Posted 4 years ago

“Excellent product. The set up was extremely easy. I did contact customer service & the representative was professional, friendly & very helpful. The cost was reasonable.”

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Posted 4 years ago

“this paid for itself within 2 weeks of purchase. My brother fell in the middle of the night and I was able to meet the EMT's at his house. The only struggle was the EMT's were not familiar with how the lockbox worked on the door, which delayed entry. They made notes in their system for future visits.”

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Posted 4 years ago

“I FEEL THE NECKLACE THAT YOU WEAR AROUND YOUR NECK IS A LITTLE HEAVY. WISH THE DEVICE COULD BE A LITTLE SMALLER. I FEEL A LOT SAFE LIVING ALONE KNOWING THAT I HAVE SOMEONE ON THE OTHER END. THANK YOU MOBILEHELP.”

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Posted 4 years ago

“My message keeps rolling off and l am not good at texting. It was handled professionaly.”

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Posted 4 years ago

“I like the fact that if I push the button by accident I just have to push the button for 3 seconds to cancel the call. It is light weight, the price is more reasonable than the one I had before. So far, I have been very happy with it!”

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Posted 4 years ago

“I have had one relly bad spel, and Mobilehelp was right there on the spot so very good this way you do not feal, by you are alone...Thank you...”

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Posted 4 years ago

“We had tried for many months after mom fell to get her on board with MobileHelp. Someone had told us they had used it for their mom. Mom finally agreed and it has been such a comfort and relief. It allows her to continue to live alone and be able to do things around the house. We got the one that goes wherever she does and has 24 hour service connectivity. We would recommend MobileHelp to anyone. Customer service and tech support are friendly and helpful anytime we need them.”

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Posted 4 years ago

“I only had the system for a week when I had to utilize it. It did the job and I was grateful!”

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Posted 4 years ago

“I ordered Mobile Help for an elderly neighbor who is housebound. Less than a week after it was installed, I received a call from Mobile Help saying my friend had pushed the button but was not responding. I ran to her place and sure enough she was on the floor, unable to get up. Within minutes the ambulance was their to administer aid. I have much more peace of mind after seeing exactly how Mobile Help works.”

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Posted 4 years ago

“I was pleased with MobileHelp's response and direct answers to my questions when I was checking out medical alerts. Unlike the service recommended by my medical insurance company, the contact was helpful in giving me all the info I needed, the system arrived as promised, and the set-up was easy. It has worked fine, tho I'm not keen on the bright light when recharging. I just re-direct it to another section of the bedroom to keep a dark room.”

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Posted 4 years ago

“It is okay.”

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Posted 4 years ago

“I have had MobileHelp for less than 3 months. I had a problem with the original Micro; however, customer service was most helpful in having it replaced immediately. I was impressed with their service. Fortunately, I have not had any emergency in this short time, so I can not comment on the Mobile Help response. At this moment, I rate this company a 5.”

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Posted 4 years ago

“MobileHelp is easy to work with. They are proactive in getting new accounts set up and initialized very quickly. We've had several 'inadvertent alarms' and every time there is a very fast response from MobileHelp personnel to confirm help is needed or to identify it as inadvertent to reset the system. I've used a few other competitor companies in the past and MobileHelp is the best by far. Some say it costs too much, but I disagree. The quality and responsiveness of their services are well worth the price.”

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Posted 4 years ago

“everyone at t-mobile has always been very helpful as I am older and not too good with my phone.”

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Posted 4 years ago

“Mobile Help is very easy to use and wear. It is good in giving assistance if needed or easy to cancel if services not needed if accidentally pressed.”

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Posted 4 years ago

MobileHelp is rated 4.6 based on 4,104 reviews