MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 18th May 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone is knowledgeable and helpful; Great service! Suggestion: Call center needs to focus on what the client is saying instead of reading through their script like automatons.”

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Posted 8 years ago

“Excellent explanation on appropriate use of equipment. Good contact with representative.”

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Posted 8 years ago

“Customer Service was a 5 for me.”

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Posted 8 years ago

“Very Good”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

“Your. Service. Is. Very. Very. Good. Proud. To. Be. Member. Of. Mobile. Help. Family”

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Posted 8 years ago

“Too new to review”

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Posted 8 years ago

“We haven't been on MobileHelp for very long, but my husband did accidentally press his button and someone was right there to help. Thank you.”

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Posted 8 years ago

“being new I have had to make a few calls. I have found the agents very helpful and understanding. I had a different kind before and Mobilehelp beats them in customer courtesy and patients. I have never had any customer service this wonderful. I cannot say enough good about them.”

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Posted 8 years ago

“My father in law has been using the service for the past month. There have been a couple of false alerts but they were handled quickly & efficently. We fee sucker knowing that we will be notified if anything happens. We are very happy with Mobile Help & our experience with their service personnel.”

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Posted 8 years ago

“from the first call i was given the answers to my questions..”

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Posted 8 years ago

“After looking at numerous systems, concerned with the support that my parents would receive when I wasn't around - I chose Mobilehelp. I chose from their consistent Good Reviews and High Ratings. I have been nothing but pleased so far! Technical support was excellent with walking my parents thru the set-up process and when I arrived - the process was completed. My Dad had his wristband on, and my Mom was Happy! Daughter, Mary”

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Posted 8 years ago

“I am very pleased with the ease of setting up the needed materials and easy instructions to get my system working . I do have some difficulty bending the clasp on my remote monitor far enough to get it over my waist band. I am hoping that the more I use it the easier it will get.”

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Posted 8 years ago

“Very good. answered all my quesyions”

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Posted 8 years ago

“Aways polite even tho all alerts are false alarms so far. They don't waste time in answering alarms”

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Posted 8 years ago

“Excellent service. the staff is very professional. My husband feels safe having mobile help”

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Posted 8 years ago

“MobileHelp has helped me regain my safety. As a senior who lives alone, and who has recently fallen; I now go everywhere with my mobilehelp bracelet on and know I can get help at the push of a button. I feel a sense of security when I am out and about or just relaxing at home. Security is a comfort.”

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Posted 8 years ago

“Excellent customer service!”

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Posted 8 years ago

“I recently signed up with Mobile Help and contacted customer service with some additional questions I had about your system and she was very helpful in answering my questions.”

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Posted 8 years ago

“I was sceptical about the button working for me. I live in the country and am right at the edge of both Verizon and AT&T coverage. I had previously tried two other buttons from two other companies, and couldn't get them to work for me as a dependable button. So far, MobileHelp has been dependable and has worked every time I have tested it. I hope I never have an emergency to have to use it, but I feel better knowing I have it.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,104 reviews