MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very easy to set up and understand. Staff on phone very helpful and kind”

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Posted 7 years ago

“the security of knowing that you can go out without being afraid of getting sick or an accident and no one to help you.”

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Posted 7 years ago

“Everything was exactly the way the representive explain it to me I am please with it.”

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Posted 7 years ago

“I have found all of your phone contact employees to be both extremely polite and easy to understand. They have all, without exception, been informative, knowledgeable, patient, cheerful and helpful. It has been a wonderful experience dealing with them all, from start to finish! Now, let's just hope we never need to actually USE the service you provide!!!”

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Posted 7 years ago

“feel safe knowing I can go anywhere and if trouble comes up I am covered.”

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Posted 7 years ago

“I do feel very secure, and safer. knowing I have it.”

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Posted 7 years ago

“The entire process was well thoughout and very precise. We've had only one small woops (a quick fall and then immediate recovery) and the equipment was right there with a helping response. I'm quite pleased with the entire process.”

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Posted 7 years ago

“Allowed my father to be checked on quickly in the assisted living. Equipment and hook up was really easy to deal with.”

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Posted 7 years ago

“haven't had to use it yet! Thank goodness!”

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Posted 7 years ago

“From the first call enquiring about their service to the last call with Dillon, they were absolutely the most helpful, professional and caring company I have ever dealt with. I ordered this system for my mother who used it when she needed it and it worked as smooth as silk. There was a gate and a lock on her door and with the information we provided to MobileHelp, the Responders arrived within minutes and myself and my sister were notified immediately in the middle of the night. It worked like a charm! After mother passed, Dillon helped me with 3 calls to my bank until I was taken care of and my concerns were answered. Unprecedented service! Thank you MobileHelp team for everything!”

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Posted 7 years ago

“MobileHelp was priced competitively and lived up to the promises they made.”

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Posted 7 years ago

“They were very prompt and helpful in answering all my questions.”

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Posted 7 years ago

“VERY HELPFUL FOR US AND MY DAUGHTER,MY EXPERIENCE IN BEEN WONDERFUL”

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Posted 7 years ago

“We have received several "help" phone calls from Mobile Help even though we haven't needed that service. We were at the airport, the inspector took the "fall button" off my husbands neck and dropped it into the cup to go thru the radar machine. In just a moment, we heard the voice saying "did we need help". I thanked the person on the phone and told them everything was okay. This happened twice more at the airport and once on the plane. The response was terrific. Thank goodness we really didn't have an emergency, but was happy to see that if we needed one, the people in this organization are there to help.”

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Posted 7 years ago

“From the day I first called the person on the phone was excellent. I explained my needs and she went through even aspect I can imagine. I was able to get the right equipment for my wife’s needs and she also included me. She went over all the equipment, what to expect and all the pricing in a very understanding manner. I received everything she told me I would get and just how to set it up. Very simple! I hope we ever have to use your services but I am greatful to have it! Your prong is very affordable even though Medicare doesn’t you! Thank you and the person who spent all the time on the phone with me for making my wife a little safer!”

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Posted 7 years ago

“I had tried a competitor’s product that had been highly recommended by a tech magazine. The product was chintzy and the antenna on the base unit did not do it’s job. I had to return it. Then I found MobileHelp. An amazing difference from the other product. All of the equipment was solid and the base unit was a Bluetooth device. No problem picking up wifi signals. We were also given a sturdy lock box with a combination that allows rescuers to get into the house. Best of all, the customer relations are fantastic. Responses are quick and very helpful. When my husband lost the user guide, another guide was immediately sent. Love the product and its people. I highly recommend MobileHelp and I have some peace of mind knowing that everything works.”

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Posted 7 years ago

“MobilHelp has made me feel safe and secure. I have been out of town and took it with me and had no problem. The people I have worked with are very patient and kind. So far it has been a good experience. Thanks”

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Posted 7 years ago

“Am able to feel secure in my home using my cell phone”

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Posted 7 years ago

“I love MobileHelp so far. I was having trouble putting the alert on the wall. Every time I put it on the wall I kept pushing the button, and it will fall off the wall. MobileHelp's Customer Service were so nice about it and sent a service call. When Service called she told me to stick it on the cabinet, or sit it on the counter. It worked! I was so happy. Then she assure me that I wouldn't be penalized for hitting the button so much. Thank you for the quick responses and being there for me.”

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Posted 7 years ago

“I had ALERT1 for the past year; did not use it very much. I believe I will be happier with MobileHelp.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews