MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the purchase I made for my 90 year old mom after she had a stroke. She loves the bracelet option to travel with and I’m content knowing she is always safe! At home she wears the necklace. We have the Lock box on door and the panic button in bathroom ! Yes we went for the whole package ! Slam dunk!”

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Posted 7 years ago

“Very friendly and helpful”

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Posted 7 years ago

“A few months ago my husband suffered a massive heart attack. Luckily this happened while we were both home, because the Dr.s said getting him to the hospital quickly made all the difference in saving his life.. After his recovery, he went back to work, driving from L. I. to CT. Every day. I was so worried & concerned, wondering how, if he ever had an emergency again while driving, anyone could be notified to get any needed help to him. I told my husband I ordered the mobile device, & he immediately told me “I’m not wearing it!” He thought it would be too large & could be seen. But when it arrived he was pleasantly surprised to see how light weight it was. He wears it around his neck, under his shirt when he drives from L. I. To CT. & back every day for work. No one knows he’s wearing it & that makes him so happy. Thank you, Mobile help for giving us the peace of mind we both needed!”

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Posted 7 years ago

“Finally feel comfortable going about my everyday chores without having to worry about feeling sick and not being able to get someone. Get to go see my grandchildren and feel safe to be left with them to take care of them for short periods of time without being concerned that I can't contact someone if I feel sick”

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Posted 7 years ago

“Being a new member, I have only had to call on MobileHelp once (thankfully), but they responded promptly and were very pleasant and eager to help. The peace of mind is great.”

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Posted 7 years ago

“Responsive”

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Posted 7 years ago

“I just got my mobile help system this month. So far, I am very pleased. It was easy to set up and test and is easy to use at home and away. Customer service answered all my questions.”

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Posted 7 years ago

“So far very impressive with your service!!”

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Posted 7 years ago

“After screening various companies that provided the same service as Mobil Help I found this company to be the best bargain based on price, equipment and service. My initial interview with your representative was clear, concise and he fully explained your services. My equipment arrived on time and was easy to set up. I especially like the GPS function which allows me to use your service outside of my home.”

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Posted 7 years ago

“Being able to take MobileHelp with me where ever I go gives me a sense of security and safety, especially when I am out walking my dog in the field. I feel if I run into a problem, MobileHelp will be there to help. Thank you.”

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Posted 7 years ago

“feel more secure”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“I called Mobile Help a few weeks ago because they were rated very well for medical alert systems, and my Mom has become ill and lives alone. So she needed a medical alert system. A very friendly woman at Mobile Help (MH) helped me get a system ordered; it came to my Mom's house fast and I was able to set it up quickly and easily. They made it so easy. I made sure to give them all of Mom's emergency contacts information (me and my brothers phone numbers) so that MH could contact us if she had a fall/emergency. We also made sure to set up the lockbox at Mom's house and give MH the lockbox code. Sure enough, not a week later, Mom fell and MH literally came to the rescue. This system (and the fact that we promptly, completely set it up following MH's directions) saved my Mom's life. She fell, pressed her lanyard button and the EMT's came to help her. She was very ill at that time, so she needed hospital attention. MH made a difficult time in our family's lives so much better. It saved her life. I can't say enough about MH. But if you buy this system, I can't stress it enough, make sure MH has your family's phone numbers, make sure you set a lockbox code, set up the lockbox and follow through. The EMT's told us that most people don't follow through with set up because well I don't know why you wouldn't but people don't. Set it up, and do it right, it's worth it! Wonderful company...I'd recommend to anyone.”

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Posted 7 years ago

“I am a new member of the MobileHelp company. I had a couple of questions and they resolved them quickly. They were professional and friendly. I highly recommend this company and plan on being with them for many years.”

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Posted 7 years ago

“Have had 4 mistaken hits on neck transponder and had immediate response to see if I needed help. Staff very caring and professional.”

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Posted 7 years ago

“I signed up for MobileHelp on May 21st and 'tho I don't have the exact date I received all of the M/H equipment, I'd guess that I've only been a member for a couple of weeks. I (thank- fully) haven't had to really put MobileHelp to the test (i.e. under an actual fall) but their quick response to accidental button pushes suggest that they will be just as quick when/if I really fall!”

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Posted 7 years ago

“The representative was extremely competent and friendly. I talked to him Sunday and already have word that a new unit has been mailed to me.”

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Posted 7 years ago

“The MobileHelp device is the easiest to set up and use for my grandmother. The best customer service in the industry.”

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Posted 7 years ago

“It's given my Mom peace of mind and enabled her to stay in her home with just a little extra help.”

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Posted 7 years ago

“have not used yet. did a test and customer service was good.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews