MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It gave us a sense of security to know our Dad is protected when he is alone. And with the monitor he wears, help is with him where ever he goes.”

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Posted 7 years ago

“However, my alarm has gone off 4 times in the last week this is unacceptable. Today police, fire engine truck, ambulance .. This is making me crazy.”

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Posted 7 years ago

“I had to be away from home for 2 weeks and I felt better knowing my husband had a surefire way to get help if he needed it.”

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Posted 7 years ago

“it was a pleasure speaking with your representatives. They were very well versed on all your products and services.”

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Posted 7 years ago

“I have only had my MobileHelp system for about a month but have been very satisfied with it and feel much more secure.”

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Posted 7 years ago

“Well when we set our alarm on they were calling right away to check and see everything was alright. Our fault we had hit button accidentally were still working on that be more careful. They are all very nice people working for them.”

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Posted 7 years ago

“Gave me peace of mind and a positive attitude about getting hep if I need it.”

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Posted 7 years ago

“Helped with downloading app and reseting password”

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Posted 7 years ago

“Great experience selecting from many choices. They made it easy!”

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Posted 7 years ago

“I am happy that MobileHelp does not require a contract nor payment for equipment. Staff has been helpful, I have found that I should not sleep with the fall detector since it set it off twice and once for no reason and the representative said it was probably too low on my chest and is sending me a different lanyard to bring it higher on my chest. I did have to move the base unit near a window to get reception on AT&T. Their coverage is not great in this area according to some in the community. Only glitch was my unit was activated while I was on the phone for another call from MobileHelp but this did not show up on their records. I am happy with the service and equipment”

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Posted 7 years ago

“I live alone and this system gives me peace of mind , knowing that help is with me when no one else is around”

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Posted 7 years ago

“Too new to really give a review, but what little contact I've had keeps me very hopeful. I feel a true interest in helping us, your customers and, while hoping to NOT have a need, feel very confident that you will be there for me should the need arise. I find comfort just in having you here for me. Kathy Carlton”

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Posted 7 years ago

“They are always knowledgeable and know what they are doing. They don’t have any problems connecting me to my fathers account and are always great to work with.”

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Posted 7 years ago

“Thank You for coming in to my life.It's like i can go places myself now.Because i have mobile help to watch out for me again Thank You.”

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Posted 7 years ago

“My spouse was happy for the security they provided.”

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Posted 7 years ago

“I now feel safe with MobileHelp. I had been falling a lot lately and a fall on the patio was a warning because I lay on the hot concrete fo 45 minutes before I got any help and my heart was in A-Fib and my blood sugar was going low. I wondered if anyone would come before I lost consciousness from the hypoglycemia. A neighbor finally heard my calls for help and rescued me. That was a wake-up call, and I called MobilHelp signed up for the service. Just a week or so after I got MobileHelp, I took a very bad fall. I slammed my head into a concrete sidewalk and immediately my "fall necklace" alerted and I was taken to a trauma center to make sure my brain wasn't bleeding. Thankfully it wasn't, but it made me so grateful for the MobileHelp program. I now know how very fast they react to a problem. I wear my fall necklace continuously and also the bracelet. Thank you for making my life much safer.”

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Posted 7 years ago

“Peace of mind for my children”

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Posted 7 years ago

“I feel confident that MobileHelp is giving me the support and help that I need. Now I don't have to be worried that if I fall and am unable to get up, MobileHelp will immediately send the help that I need. The fall detector pendant is very sensitive, and I think it will detect any fall and immediately summon help. I wear it 24/7. I can recommend MobileHelp to all my friends.”

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Posted 7 years ago

“They were very helpful. Easy to understand. Quite personable.”

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Posted 7 years ago

“I inavertedly set my button off. Very nice lady called and asked idI was ok.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews