MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You folks always answer the phone. No long wait on hold, like others do. You are the 3rd co. we tried. We are thrilled to be able to test fall alarm and call pendants frequently, from out in tree farm field and in groc. stores far from home. We have requested and received brochures to give away. It took less than 24 hrs. to find 5 people who are interested in your kind of help. I am already making a list for the 5 brochures that are on the way. The home care co. that refered us to mobilehelp even wants more brochures for their clients. So friends, try it. It is comforting to know someone cares like mobilehelp.”

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Posted 7 years ago

“Although I have had mobile alert for just a month, I am extremely satisfied with the response and professionalism of the staff. Everyone that I have spoken with has taken the time to answer my questions and help me adjust to the system. I feel very confident and safe with mobile alert. Jane”

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Posted 7 years ago

“Very simple to set up and very patient with my mom when she sets it off by accident. Everyone has been great to work with.”

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Posted 7 years ago

“My association with Mobile Help has been very pleasant. The personnel that I have had contact with getting set up and testing have been very nice. One thing that would be nice is if a lanyard would be added to the mobile device for use away from home.”

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Posted 7 years ago

“Sales representatives were very helpful in confirming service was available in our rural location and explaining equipment options. Set up was very straight forward as promised.”

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Posted 7 years ago

“Great pleasant staff. Always helpful. Unforunately I haven't learned to control the necklace yet but hope soon. Thanks . Joyce Jones l”

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Posted 7 years ago

“Very fast to call about my mom . The person on phone was calming to me and my mom is safe again. So glad we went with Mobile Help.”

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Posted 7 years ago

“This gives me a great feeling of security”

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Posted 7 years ago

“although I have only had the Mobile Help Medical Sytem plus fall protection button a very short time, I feel safe and protected should I require assistance. One thing I would love see change is the lanyard chain attached to the Fall Detection button. It appears to be very skimpy and makes the button move around a lot. I have since put it on a sterling silver chain that is waterproof and it makes a great deal of difference in both looks and comfort. All in all, a very good product with wonderful customer/technical service.”

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Posted 7 years ago

“I really feel very safe when I wear the mobile unit. I have the fall button as well and feelso comfortable wearing it as well. My experience is that MobileHelp is worth the money. It gives you peace of mind.”

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Posted 7 years ago

“Very satisfied with the customer service.”

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Posted 7 years ago

“I purchased the solo for my 92 year old mother. She loved the size of the necklace and the mobile unit is easy for to hear and understand. We test it once a week and the operators and always friendly and helpful. Mobile Help also calls once a month to do a test also. I am very happy to have found Mobile Help and feel better know my mother will get the help she need if the need ever arises. Mike”

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Posted 7 years ago

“I always feel safe with Mobil necklace or bracelet. I wear them in the pool everyday, took them to NY on vacation, and I love the signs you sent to put on my door so I don't forget to take the Mobile Device. Thank you for always being there when I need you.”

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Posted 7 years ago

“Everyone at Mobile Help is very courteous and understanding. Customer service is quite helpful.”

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Posted 7 years ago

“The customer service person was very pleasant and explained everything thoroughly and I feel safer using it.”

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Posted 7 years ago

“I'm a fairly new MobileHelp user, but it has proved to be a great confidence builder. After a number health and physical problems including more than several falls, I decided to try MobileHelp. Now I wear my wrist button every day in the shower and everywhere and have a lock box on my front door that gives me medlcal alert protection 24 hours a day. No more having to have firemen climb over a back wall to seek entrance to an unlocked door or necessitating crawling to unlock a locked door. The GPS in mobile device assures me that help can find me if I am away from hone, and I feel safe when I am out. Thanks MobileHelp!”

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Posted 7 years ago

“The call for information was handled in a very business like way . Out of the calls to other services yours was the best the price was good for the help we needed. We hope not to need it but are sure of the fact it offers us the protection.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“We love the quick response. And double checking first to make sure before automatically dispatching help.Advise take the talking mobile unit with you cause if you accidentally press the buttons , you'll be able to talk to mobile help asap.Very sensitive if you sit abruptly or if the talking mobile unit is in your purse and set down to hard these can interpret it as a fall detection.”

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Posted 7 years ago

“We had another company here that didn't work. Mobile help has been great from the very start. The salesman I spoke with stayed with me explained everything .... within 24 hours I had the new unit. it was easy to set up and it's a company you can rely on as they are the manufacturer of the unit. Great experience at a hard time in our life.”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,104 reviews