MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Representive was very knowledgeable and answered all my questions. Once I got all my information it was an easy decision to select mobile help.”

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Posted 7 years ago

“gave me freedom to be mobile”

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Posted 7 years ago

“only have had it for short time,your customer servicer is outstanding.keep up the work.”

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Posted 7 years ago

“I have only had the MobileHelp Duo for a month. I haven't had to use it (and I hope I never do!) but i have tested it successfully and it seems easy to set up & use.”

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Posted 7 years ago

“I am really pleased with my Mobile Help and feel very safe.”

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Posted 7 years ago

“Very prompt delivery of the product. Extremely friendly & helpful. The representative answered all my questions to my satisfaction.”

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Posted 7 years ago

“I tried a different service and was very unhappy with them, because I could not reach them. Your organization has always been able to be contacted. It gives me confidence that my brother in law and my sister are in good hands.”

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Posted 7 years ago

“The customer service is truly understanding when a customer has questions. They are quick to explain anything the customer needs to understand. I wish everyone had this type customer service.”

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Posted 7 years ago

“J.C. and Mariam did a great job guiding me through the process of explaining everything. They are good at there jobs and it shows.”

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Posted 7 years ago

“Easy set up”

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Posted 7 years ago

“I had contacted several services. Others were extremely pushy. The people from mobile help were extremely courteous and kept me informed until I was ready. My sign up was wonderful. The women I spoke to was like speaking to my sister. There was ease of installation. They walk me through it can't say enough about this service. I know if I ever need them they will be there. Hats off to them for a wonderful service”

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Posted 7 years ago

“the one I was talking to, was very nice and polite to me on the phone. I think he's name was Gus.”

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Posted 7 years ago

“The customer service is great!”

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Posted 7 years ago

“Everyone has been very helpful”

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Posted 7 years ago

“This is the first time I have dealt with this type product. I did some research and compared some different products before settling on MobileHelp. We received our products in a few days after ordering. We have completed monthly tests from each of our devices and each worked as advertised. Customer service has been helpful with my questions in setting up our lock box and my wife's medical information sheet. The kids and myself feel confident when we are not home that my wife is just a button push from receiving medical help if needed.”

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Posted 7 years ago

“Calling me when alarm accidentally went off to see if I was o.k.”

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Posted 7 years ago

“Your employees are very friendly & helpful. I was having trouble with my fall button the 1st wk, it kept going off every time I moved in bed watching TV. They reset it no problem, it only went off once from me dropping it. But they answer all my questions. Thanks for this review.”

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Posted 7 years ago

“Mike and Mary Ann were friendly and very knowledgeable ... ????”

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Posted 7 years ago

“Prompt response.”

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Posted 7 years ago

“I'm so very pleased with the care that I received from the staff. So glad I chose Mobilehelp. I hope that we never have to push those button, but I know that if I do I can count on Mobilehelp. Thank you for letting me be part of your family. A big thank you to those I've have spoken with already. Myrtle and Anthony Chase”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews