MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 1 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the equipment supplied by your company ; which makes me feel a lot safer after falling on sidewalks three (3) times before getting this service. I wear it in the house; but the best part I can travel all of U.S.A. and the service follows. the service is a great plan.”

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Posted 8 years ago

“My grandma used MobileHelp in her home. I was with her a few times when she needed to hit the button and call for help due to a fall. MobileHelp was always professional and courteous, and quick to send the right help. She recently passed away and I need to call in to cancel the service for her. I chatted with Amber from Customer Service. Amber was extremely quick, helpful and friendly. She KNEW answers to my questions (I didn't have to wait while she looked them up somewhere), and she made everything as easy as possible. Thanks Amber!”

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Posted 8 years ago

“I only got my MobileHelp basic system (consisting of 1 mobile unit with charging cradle, 1 wrist band button, and 1 pendant [both waterproof]).late last month, but so far, I'm very pleased with the service. So far, I haven't needed to take advantage of it in earnest, and I hope I NEVER have to, but I'm glad to have it available, just in case I take another tumble, or otherwise have a need to signal for help when no one's around to lend me a hand, such as the day I took that initial tumble. I especially love the fact that the mobile unit's GPS capability guarantees that EMS will locate me, even if I can't tell MobileHelp exactly where I am. This is important, since, due to my visual disability, I can easily be turned around. I may know the name of the street I'm on, but I might have no clue the name of the nearest cross street. That's where the mobile unit's GPS capability comes in. I may have no idea where I am, but thanks to the mobile unit's GPS capability, the MobileHelp operator knows, and can guide EMS right to me!!!”

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Posted 8 years ago

“You give us piece of mind knowing you are there 24 hours a day for our mother. Your team is so helpful every time I speak to someone. Thank you.”

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Posted 8 years ago

“I can sleep a lot better now knowing that my mother has a button to push or if she falls in the shower or anywhere even on a walk that help is on the way. In no contracts no pressure that's the way I like it”

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Posted 8 years ago

“We don't have to worry about our mother falling and not being able to get help.”

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Posted 8 years ago

“It was easy to set up. I sent it back I didn't need it. My kids thought I should have it. Not that old yet.”

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Posted 8 years ago

“answered all my questions”

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Posted 8 years ago

“Mobilehelp was purchased for my mother. We feel more secure knowing that she has access to help should she need it”

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Posted 8 years ago

“Representive was very knowledgeable and answered all my questions. Once I got all my information it was an easy decision to select mobile help.”

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Posted 8 years ago

“gave me freedom to be mobile”

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Posted 8 years ago

“only have had it for short time,your customer servicer is outstanding.keep up the work.”

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Posted 8 years ago

“I have only had the MobileHelp Duo for a month. I haven't had to use it (and I hope I never do!) but i have tested it successfully and it seems easy to set up & use.”

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Posted 8 years ago

“I am really pleased with my Mobile Help and feel very safe.”

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Posted 8 years ago

“Very prompt delivery of the product. Extremely friendly & helpful. The representative answered all my questions to my satisfaction.”

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Posted 8 years ago

“I tried a different service and was very unhappy with them, because I could not reach them. Your organization has always been able to be contacted. It gives me confidence that my brother in law and my sister are in good hands.”

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Posted 8 years ago

“The customer service is truly understanding when a customer has questions. They are quick to explain anything the customer needs to understand. I wish everyone had this type customer service.”

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Posted 8 years ago

“J.C. and Mariam did a great job guiding me through the process of explaining everything. They are good at there jobs and it shows.”

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Posted 8 years ago

“Easy set up”

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Posted 8 years ago

“I had contacted several services. Others were extremely pushy. The people from mobile help were extremely courteous and kept me informed until I was ready. My sign up was wonderful. The women I spoke to was like speaking to my sister. There was ease of installation. They walk me through it can't say enough about this service. I know if I ever need them they will be there. Hats off to them for a wonderful service”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,104 reviews