MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a long search for a health help service, I finally determined that MobileHelp had the best equipment and service plan. After a thorough review of the details with Danny Simomoto, I was convinced that MobileHelp was the best. Danny was very patient and thorough in discussing the services available and his conviction and enthusiasm are now understandable after I have become directly acquainted with the plan. My family lives far away from my home but they are thoroughly pleased that they are included in any notifications of my call for help.”

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Posted 7 years ago

“Called customer service twice, and got immediate response, and answered my questions.”

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Posted 7 years ago

“It was good to know they were there when you needed them.”

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Posted 7 years ago

“I have had my MobileHelp for almost a month and I have to give it 5 stars. It was super easy to set up, run tests and comprehend how it all will work when needed. Your Customer service is excellent, knowledgeable and courteous. I hope I never need to use it for an emergency but have complete confidence in the system if I need it.”

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Posted 7 years ago

“The person I spoke with was very knowledgeable and helped greatly with our choices. I'm happy with what we bought. I definitely would recommend this to family and friends. Definitely worth 5 stars and more. All the Mobile Help parts are bright and well made and the price was very good. Jenny M. Medford MA”

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Posted 7 years ago

“My mother loves it!..and the operators are kind, and professional..I feel I made a very good choice”

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Posted 7 years ago

“Having Mobile Help gives me confidence that I have a resource for reliable help if I should need it.”

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Posted 7 years ago

“I had my wrist band on and was putting up hurricane shutters with my neighbor when the fire trucks and emt showed up. They asked if everything was ok and I said yes. They said they got a call because I didn't answer the alarm that was set off. I must have hit the button on the wrist band. I am glad they were so prompt in follow up.”

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Posted 7 years ago

“I enjoy mobile health it chage my ways of life.now i can go places without, tripping about wondering what if I pass out how would someone know. But with mobile help I got help right at my finger. I love mobile help”

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Posted 7 years ago

“I now feel safe in my home and when I am out in public due to the travel unit that I have. It is such a relief to know that help is only a "button" away. You cannot put a price tag on some ones life that can be at risk. Thankful for Mobilecare!”

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Posted 7 years ago

“Instructions and customer service were easy to follow in setting up Moile help”

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Posted 7 years ago

“I am very pleased with the equipment supplied by your company ; which makes me feel a lot safer after falling on sidewalks three (3) times before getting this service. I wear it in the house; but the best part I can travel all of U.S.A. and the service follows. the service is a great plan.”

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Posted 7 years ago

“My grandma used MobileHelp in her home. I was with her a few times when she needed to hit the button and call for help due to a fall. MobileHelp was always professional and courteous, and quick to send the right help. She recently passed away and I need to call in to cancel the service for her. I chatted with Amber from Customer Service. Amber was extremely quick, helpful and friendly. She KNEW answers to my questions (I didn't have to wait while she looked them up somewhere), and she made everything as easy as possible. Thanks Amber!”

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Posted 7 years ago

“I only got my MobileHelp basic system (consisting of 1 mobile unit with charging cradle, 1 wrist band button, and 1 pendant [both waterproof]).late last month, but so far, I'm very pleased with the service. So far, I haven't needed to take advantage of it in earnest, and I hope I NEVER have to, but I'm glad to have it available, just in case I take another tumble, or otherwise have a need to signal for help when no one's around to lend me a hand, such as the day I took that initial tumble. I especially love the fact that the mobile unit's GPS capability guarantees that EMS will locate me, even if I can't tell MobileHelp exactly where I am. This is important, since, due to my visual disability, I can easily be turned around. I may know the name of the street I'm on, but I might have no clue the name of the nearest cross street. That's where the mobile unit's GPS capability comes in. I may have no idea where I am, but thanks to the mobile unit's GPS capability, the MobileHelp operator knows, and can guide EMS right to me!!!”

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Posted 7 years ago

“You give us piece of mind knowing you are there 24 hours a day for our mother. Your team is so helpful every time I speak to someone. Thank you.”

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Posted 7 years ago

“I can sleep a lot better now knowing that my mother has a button to push or if she falls in the shower or anywhere even on a walk that help is on the way. In no contracts no pressure that's the way I like it”

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Posted 7 years ago

“We don't have to worry about our mother falling and not being able to get help.”

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Posted 7 years ago

“It was easy to set up. I sent it back I didn't need it. My kids thought I should have it. Not that old yet.”

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Posted 7 years ago

“answered all my questions”

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Posted 7 years ago

“Mobilehelp was purchased for my mother. We feel more secure knowing that she has access to help should she need it”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,093 reviews