Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,750 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone has been missing for a week and I have to wait a further 6 days while an investigation is raised. Terrible service.”

Helpful Report

Posted 1 year ago

Hello Amanda Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“They sent the incorrect charger with my phone, and make it so incredibly difficult to speak to anyone, and even when I finally got through to someone I’m told their systems are down and to call back tomorrow. How does that help when I need to charge my phone!?”

Helpful Report

Posted 1 year ago

Hello Emily Thank you for reaching out to us to let us know of your experience. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I’m sorry to hear you’ve received an incorrect charger. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email in the subject so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 1 year ago

“On purchase this phone was to be delivered on 31st December. It’s now 3rd January and still no sign of phone being delivered. The tracking app status has not changed or been updated since dispatch!”

Helpful Report

Posted 1 year ago

Hello Deirdre Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re still awaiting delivery of your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 1 year ago

“Well 3 bars of chocolates have arrived in a DPD bag but no IPhone 15 Pro Max is present and now I have to wait for mobiles.co.uk to do an investigation. They say they are unable to cancel my number being transferred too. They offered no help so it's down to me to cancel my DD, recover funds from the credit card and cancel the number being transferred. No customer service there then, should have just gone to the Apple shop.”

Helpful Report

Posted 1 year ago

Hello Neil Thank you for your review. I’m sorry to hear your delivery isn’t as expected and understand the disappointment this has caused. Whilst this is being investigated I recommend you contact your existing network provide and request a new PAC code, this should prevent your number from being transferred to the new contract. I have sent you an email with reference number MO212966 in the subject so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 1 year ago

“Received an empty iPhone box which had clearly been tampered with and still no resolution to the issue very disappointing.”

Helpful Report

Posted 1 year ago

Hello Claire Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I will contact you shorty to discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 year ago

“Dont use this company - The cash back service is awful. It's made so you cannot get your cashback”

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(Xiaomi Redmi Note 11 Pro 5G 128GB Atlantic Blue) - Posted 1 year ago

“Was 2 hours on the phone, employee lacked knowledge. My phone was meant to arrive on the 7th and they still dont know where it is. Shame shame shame. I regreg buying from you”

Helpful Report

Posted 1 year ago

“The purchases process was straightforward but I want to keep my existing number and despite giving iD the PAC code when buying the phone this hasn’t happened. They’ve admitted the problem is with them not my old provider, their technical team is looking into and I’ll hear in 24/48 hrs. In the meantime I have no network access”

Helpful Report

Posted 1 year ago

Hello Bethan, Thank you for reaching out to us to let us know of your experience, I tried to contact you this morning to discuss this further however you were unable to take my call. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry you’ve lost service to your number. The port issue has been escalated and you should now have service on the new SIM card today. If you would still like to discuss this further please respond to the email I’ve sent. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Item has never been received”

Helpful Report

Posted 2 years ago

Hi Amanda Your parcel was returned as we missed you on first attempt, you should have been contacted by DPD today with an update on your delivery. We apologise for any inconvenience caused. Kind regards Mobiles.co.uk

Posted 2 years ago

“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

Helpful Report

Posted 2 years ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 2 years ago

“Hi I didn't get an IPhone 14 512GB I received IPhone 14 128GB Can you please tell me what does it mean?”

Helpful Report

Posted 2 years ago

“As it hasn't been delivered, I am unable to review this. Deeply disappointed to say the least”

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Posted 2 years ago

“I did not buy any iphone 14 pro 512 gb black”

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Posted 2 years ago

“Didn't receive it”

Helpful Report

Posted 2 years ago

Hi Christopher Thank you for your review. We apologise for your first delivery attempt being unsuccessful. We can see your parcel has now been received over the weekend. Kind regards Mobiles.co.uk

Posted 2 years ago

“am not happy as its not iphone 11 yellow its a 11 pro and all back of it was smashed is this even allowed as i fully understand it was refurbished but surely you can not send 11pro out woth smashed back as you wil see in the picture a have uploaded its never been iphone 11”

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Posted 2 years ago

“How came I give you reviews it's not active sim I try so many time but can't”

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Posted 2 years ago

“Absolutely shocking service for 2 months. Sent me out a faulty phone and they didn't help at all after 23 emails and over 21hours of being on the phone to them was it sorted. I do not recommend this company”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 3 years ago

Hi Ranjit, I would like to apologise for this. When customers receive a faulty handset we advise to get in touch with us as soon as possible. If you query still isn't resolved we would like to check this out. Please could you email us at Reviews@mobiles.co.uk and we can assist further. Regards, Kash Mobiles.co.uk

Posted 2 years ago

“I ordered a google 6 pro. The order acknowledgement and delivery paperwork said 6 pro. You actually sent me a google 6 not the pro model then went out of stock on the Pro after l had boought the cases etc. what a waste of time. call me back if you want my order details”

Helpful Report

(Google Pixel 6 Pro 128GB Stormy Black Refurbished) - Posted 3 years ago

Hi, We are sorry to hear that you received the incorrect model. We can certainly check this out and see what has gone on here. If you still require assistance, please could you email us at Reviews@mobiles.co.uk. Regards, Kash

Posted 3 years ago

“Little bit costly compare to another”

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Posted 3 years ago

“Laughable customer service that when hearing of my unactivated/faulty SIM card asked me to call the phone, then call from the phone - I had to remind them the SIM was faulty. They then promised it would be fixed in 5 days. Needless to say it wasn't. I emailed to complain and was told they were now unable to activate the SIM, so a week of owning a new phone without being able to use it. Bafflingly they then ran another credit check before sending my new SIM - which due to being my 3rd/4th in a week - was declined. They then demanded the phone sent back to them, which I'm in no hurry to do. Absolute shambles of a company - AVOID!”

Helpful Report

(Google Pixel 6 128GB Stormy Black) - Posted 3 years ago

Hi, We are sorry to hear about all the issues that you have experienced with your order. So that we can investigate this further or if you require assistance with this still, please could you email us at Reviews@mobiles.co.uk. Thanks, Kash

Posted 3 years ago

Mobiles.co.uk is rated 4.7 based on 37,750 reviews