Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,347 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received it and it was due out for delivery yesterday”

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(Apple IPhone 13 Pro 128GB Silver) - Posted 2 years ago

“Item was not delivered due to lazy/unfulfilled delivery service (DPD)... real shame that your service has been let down by a poor delivery service. I phoned the mobiles.co.uk Customer Service team who told me the item had been returned to the warehouse and a refund made and that I would have to buy the phone again. Why was no one from Customer Services able to contact me to rearrange delivery rather than lose out on an order? I don't want to re-order the phone as the same offers that were available to me last month no longer stand, not to mention the time spent looking into at different phones/networks/offers etc. For fear of a repeat process, I'll now have to go and buy a phone from elsewhere. FYI I was only notified of 1 attempt to deliver and guessing the driver couldn't find my house as I didn't even have a missed parcel slip. I followed the online tracking but there was no alternative delivery options available (e.d. deliver to safe place/another address) so instead I had to wait for another message about a second delivery attempt but all I got was a message the following day to say "Your Driver Chris won't be able to come back today as they cover a wide area on a tight schedule". So not even an attempt to deliver. Now I know DPD doesn't have a good reputation in my area... seems like they didn't have time to try and deliver to/find me. Not impressed at all.”

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(Google Pixel 6 128GB Kinda Coral) - Posted 2 years ago

“but I'm not happy because I didn't get the order to put it in my head”

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Posted 2 years ago

“It's not really good”

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Posted 2 years ago

“I didn't receive my handset”

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Posted 2 years ago

“worst service i have ever had, rude service center as well.”

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(Google Pixel 6 Pro 128GB Stormy Black) - Posted 2 years ago

“I was supposed to receive red iPhone 11 and received black iPhone 11 I think it is and it won’t power on ?”

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Posted 2 years ago

“No phone in white yet”

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Posted 2 years ago

“Rubbish”

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(Samsung Galaxy S21 128GB Phantom Grey) - Posted 2 years ago

Hi Omid, We would like to know more about why you feel this way and left us this review. Feel free to email us at please email us at Reviews@mobiles.co.uk with any issues you have experienced so we can help you with this. Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“False advertisement on website. Expecting a new Samsung watch with the phone that I purchased. To be told no you will not be getting the watch, as missed the cut off date, this is the last phone I will be buying from this website.”

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(Samsung Galaxy Z Flip3 5G 128GB Black) - Posted 2 years ago

Hi Jack, We are sorry to hear this. So we can look into this further and investigate the Samsung Promotion relating to your order, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“The sim is very scratched and not working”

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(Apple IPhone 13 128GB Pink) - Posted 2 years ago

Hi Claire, We are sorry to hear your sim is scratched and not working. You can contact the network provider and they will be able to send you a replacement sim straight away. If you would like to discuss this further, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“The handset came with out Earphone, when I called customer services they just said that is all ,if you not happy you can send it back, However I paid £24 for 24 months, So I am not recommended for any one ,It better you buy in store directly.”

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(Samsung Galaxy A12 64GB Black) - Posted 2 years ago

Hi Kamaran, We are sorry to hear you did not receive any headphones with your new order. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“Phone still not connected to network and now told it may take a further 5 days - seems that there is some paperwork at Mobiles end that they haven't done. Have had to reconnect old phone while I wait.”

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(Samsung Galaxy S20 FE 4G 128GB Cloud Navy) - Posted 2 years ago

Hi Anna, We are sorry to hear you had not been connected to the network when you received your new phone. If you have still not been connected, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“I cant write a review about something that I haven't got yet”

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(Samsung Galaxy S20 FE 4G 128GB Cloud Navy) - Posted 2 years ago

Hi Chantelle, We are sorry to hear you had not received your product at the time of writing this review. If you have still not received your order and would like an update on this, please email us at Reviews@mobiles.co.uk with the following information and we will be in touch: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“Terrible customer service - was on hold for over 2hrs!”

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(InvisibleSHIELD Ultra Clear For Samsung Galaxy S21 Ultra) - Posted 2 years ago

Hello Louise, We are very sorry to hear this, If this issue is still ongoing, Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Michelle Mobiles.co.uk

Posted 2 years ago

“Was asked to write this review on 5th Sept to be given a chance of winning a £100 voucher, fair enough! Only problem is the draw is/was made on 23rd August! Very poor from this company...”

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(Samsung Galaxy S21 Ultra 256GB Phantom Black) - Posted 2 years ago

Hi Matthew, We are sorry to hear about this. We would be sure to pass this feedback onto the relevant team for future reference. If there is anything that we can help with please don't hesitate to contact us. Kash

Posted 2 years ago

“Absolutely shocking experience so far. Placed an order phone still hasn’t turned up. But Mobiles.co.uk disconnected by current phone at point of order. So here and now I have no phone, no new phone, no contact and impossible to speak to anyone. Not a great start. Requested a call back to log a formal complaint and not has that either. If there was a zero rating I would rate it zero!”

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(Apple IPhone 12 Pro Max 128GB Pacific Blue) - Posted 2 years ago

Hi Emma, We are very sorry to hear this, If this issue is still ongoing, Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“Advertised great deals but when I decided to upgrade and place my order they got it completely wrong. Placed me on completely different tariff and more expensive then what I had ordered and confirmation sent. Waiting on them to rectify issue before cancelling whole thing.”

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(Apple IPhone 11 64GB Green) - Posted 2 years ago

Hello Fasal, Sorry to hear you have had issues with your upgrade order. Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohammed Mobiles.co.uk

Posted 2 years ago

“Waited in for phone all day, only to see on DPD courier site the for some reason the phone has been (recalled) sent back to the sender”

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(Google Pixel 5 5G 128GB Just Black) - Posted 2 years ago

Hello Colin, We can check your order details to find out the reason for the return of your order. Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Michelle Mobiles.co.uk

Posted 2 years ago

“I bought a great contract and was very happy. So much so, I recommendeda family member to get a contract. Because of a cookie My refer a friend bonus was denied. I thought this could be easily fixed by customer service. I haven’t had such a bad customer service experience in a long time.”

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Posted 2 years ago

Hi there, We are sorry to hear about the issues you have experienced with the refer a friend scheme, we would like to look into this further with you, so that we can, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Kind regards Jim, Mobiles.co.uk

Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 37,347 reviews