Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,878 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely easy to understand and purchase from. Arrived the next day. Fantastic.”

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(Apple IPhone 14 128GB Purple Refurbished) - Posted 1 year ago

“So far mobiles.co.uk left me more then happy Great handset at great price Could not ask for anything more”

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(Google Pixel 8a 128GB Bay) - Posted 1 year ago

“Super simple from start to finish.. Thanks again”

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(Google Pixel 3a XL 64GB Clearly White) - Posted 1 year ago

“Excellent, helpful service. Had been dreading renewing my contract as this had been previously fraught with problems. Not this time- good deal, clearly explained and as promised, trouble free. Very happy.”

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Posted 1 year ago

“Helpful call handler sorted my upgrade out very easily thanks”

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Posted 1 year ago

“Internet is much slower signal quality has gone down, started to cut me off while on call never happened befoe”

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Posted 1 year ago

Hello Zaheer Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear the internet of your recent order is slower than expected. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards, Chris | Mobiles.co.uk

Posted 1 year ago

“Amazing phone l love it”

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(Google Pixel 8a 128GB Porcelain) - Posted 1 year ago

“Very impressed with the service so quick and easy!”

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(Apple IPhone SE Excellent Condition 64GB Black Refurbished) - Posted 1 year ago

“Not good at all. Have had major issues with contact clarification and still no resolution if I will be receiving my cashback. Would definitely avoid the low prices are not worth the hassle!”

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Posted 1 year ago

Hello Purveen Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“All my queries are resolved.”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 year ago

“Very quick and good service”

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(Id-sim-only-deals) - Posted 1 year ago

“I generally always use Mobiles.co.uk for my SIM upgrades, but I don't know if there was an issue with their website yesterday but it took me 3 or 4 attempts to succesfully place my order. This won't stop me coming back again in the future though.”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hi Stuart Thank you for taking the time to leave a review. We really do appreciate you sharing your experience and apologise that you were having issues with our website. I’ve passed on this feedback to our internal team to establish what caused this. Thank you for bringing this to our attention. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral. Kind regards Mobiles.co.uk

Posted 1 year ago

“Brilliant service, delivery and price. Can highly recommend 👌.”

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Posted 1 year ago

“Great price , great service, whats not to like ! Would highly recommend.”

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(Defence Bundle Pack IPhone 15) - Posted 1 year ago

“Awesome - best price, super quick delivery and literally updated me every few hours on progress. A* service!”

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Posted 1 year ago

“Excellent service, very fast delivery. Amazing offers!”

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(Google Pixel 7A 128GB Snow) - Posted 1 year ago

“A great experience… definitely not! The package arrived without the mobile phone, only the mobile phone case I ordered at the same time was in the parcel, which actually arrived a day early, luckily we were in. When I called you mobiles.co.uk I was informed that I now have to wait whilst they do an investigation which will take 2 weeks in total.”

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Posted 1 year ago

Hello Jackie Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“not helpful at all phone was for my disabledbrotheryou can't send me the details I need for courierso sent back want be using u again”

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(Samsung Galaxy A15 Blue) - Posted 1 year ago

Hello Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution therefore I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“The process was all so smooth and it’s very reassuring (as I am a broke uni student) I felt assured my payment was safe and the deals that were offered were all great!! So super happy with my cute new phone!! Thank you sm Mobiles Website haha! XD”

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(Apple IPhone 13 128GB Pink) - Posted 1 year ago

“I still do not have the tariff I purchased from mobiles.com I’ve made 2 phone calls and sent an email. I was informed it would be rectified by Tuesday 30th. This has not been done.”

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Posted 1 year ago

Hello Kelly Thank you for your review. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I can confirm the issue with your tariff has been resolved, please allow 24 working hours for your allowances to be updated. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

Mobiles.co.uk is rated 4.7 based on 37,878 reviews