Name: Mobiles.co.uk
Rating: 4.71

“easy to use, great deals / options provided and simple to switch proider”

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Company don't answer the phone, there number is engaged all the time during the short business hours, they didn't transfer my number, despite having all my info,they didn't pass my information onto vodafone, they lied about the price and deal. I signed up to £8 per month for 24 months with 200gb of data and according to Vodafone my deal is nearly£20 per month. And mobiles.co.uk apparently doesn't exist it's earphone warehouse. Had I known that I would never of signed up.”

Helpful Report

Posted 1 year ago

Hello Gordon Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution as a result, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“The delivery driver refused to give the phone to my husband! I was at work and therefore not home to accept delivery. Absolutely rubbish service.”

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(Samsung Galaxy A05s Silver) - Posted 1 year ago

Hello Victoria Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Cheap deals, ease of buying”

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Posted 1 year ago

“Fast and easy to buy the package I wanted”

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(Apple IPhone 13 256GB Blue) - Posted 1 year ago

“Website purchase was good, I was unsure about ID mobile network but it got good reviews on Which. Great price on S24 mobile”

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(Samsung Galaxy S24 128GB Marble Grey) - Posted 1 year ago

“The aim has not turned up. I have tried contacting the company and got nowhere. Couldn't track the item . It's day 5 and still no SIM and they have already booked my aim swap in two working days”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Online was process was simple and easy to use. Had to call mobiles and the advisor was really helpful, clear to understand and did not drag the call out.”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“Great service, fabulous price for I phone 15 and really prompt delivery.”

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(Apple IPhone 15 128GB Pink) - Posted 1 year ago

“nothing is working”

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Posted 1 year ago

Hello Anonymous Thank you for your review. It’s disappointing to hear about the issues with your order and we apologise this has yet to be resolved. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 year ago

“Very bad.delivery is expecting delays”

Helpful Report

(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 1 year ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery hasn’t been received. Due to issues outside of our direct control your order was delayed. Since your review I can confirm your order was successfully delivered on the 6th April. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 year ago

“Very easy to apply and quick response and update.”

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(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 1 year ago

“Good service, everything arrived and worked as expected”

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Posted 1 year ago

“Week on from ordering and still not recieved the SIM,they bombard you for a review of something you haven't recieved yet.”

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Posted 1 year ago

Hello Alan Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. We have taken on board your feedback regarding the frequency of our review emails, you shouldn’t be asked to review a product you have yet to receive and the likely cause is due to the bank holiday. If you haven’t received your SIM card by Friday please contact the network and obtain a SIM replacement. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Appalling service - new connection not provided, live help permannently 'busy', contact numbers disable you within a brief period = no customer service or back up. Go elsewhere.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear you’re having issues with your connection. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Excellent fast service”

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Posted 1 year ago

“My line cut off failed to deliver sim 10 days. Still waiting”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“10 days still no sim card. My phone line transferred unfortunately I don't have a sim card to activate the line. Incompetent, never ever use this company.”

Helpful Report

Posted 1 year ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Affordable and good”

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(Samsung Galaxy S23 Ultra 256GB Green) - Posted 1 year ago

“I keep getting emails regarding reviews despite not having received my phone yet. So based on things so far I would say that the experience has been acceptable. I live in Northern Ireland and there have been bank holidays, so getting my phone over the weekend would have been good but getting it today would be acceptable, and DPD state that I am due to receive it today, while mobiles.co.uk are ultimately responsible for getting my item to me I will bear in mind that DPD have had it since Friday or Saturday.”

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(Google Pixel 8 128GB Obsidian) - Posted 1 year ago

Hello Brendan Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday Friday and Monday however you should have received your order by now. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews