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Mobiles.co.uk Reviews

4.7 Rating 37,796 Reviews
94 %
of reviewers recommend Mobiles.co.uk
4.7
Based on 37,796 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Mobiles.co.uk 5 star review on 31st July 2024
Laura
Mobiles.co.uk 5 star review on 24th February 2024
Mark
Mobiles.co.uk 5 star review on 31st January 2024
Carleen Dickinson
Mobiles.co.uk 5 star review on 31st January 2024
Carleen Dickinson
Mobiles.co.uk 5 star review on 20th December 2023
Rebecca Mason
Mobiles.co.uk 5 star review on 11th December 2023
Gowhar Islam
Mobiles.co.uk 5 star review on 7th December 2023
JAMAL KHALIL
130
Anonymous
Anonymous  // 01/01/2019
Very happy so far with service, only joined and have got things on time and as described.
Helpful Report
(Samsung Galaxy J5 2016 Black) - Posted 8 years ago
Hi Raymond Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
great service happy fast delivery
Helpful Report
(Apple IPhone SE 16GB Silver) - Posted 8 years ago
Hello I’ve tried to call you but there was no reply, can you please call customer service on 01509 615 474 and someone can look into this for you. Thanks again for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team
Posted 8 years ago
The offer was great, the service prompt and good overall BUT you didn't arrange for me to transfer my number, that was not so good!
Helpful Report
(Samsung Galaxy S7 Edge Black) - Posted 8 years ago
Hi Catherine Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. With regards to porting we have no access to the networks systems so are unable to assist with porting. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Good service and fast response
Helpful Report
(Samsung Galaxy S7 Edge Black) - Posted 8 years ago
Hi Mark Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Process was mostly smooth. I had to order over phone as didn't have necessary UK address history. I requested for 2-day delivery instead of next day as I knew we won't be home next day. However, we still had next day delivery. Luckily, I was back home earlier than expected; so could collect it. Rest, it w\s all fine.
Helpful Report
(Samsung Galaxy S7 Edge Pink Gold) - Posted 8 years ago
Hi Nitin Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
The phone arrived on time and correctly. The customer service handled my queries very quickly.
Helpful Report
(Apple IPhone 6s 16GB Silver) - Posted 8 years ago
Hello We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team
Posted 8 years ago
great service
Helpful Report
(Samsung Galaxy S7 Black) - Posted 8 years ago
Hi Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Happy with the service and delivery
Helpful Report
(Apple IPhone 6s 16GB Gold) - Posted 8 years ago
Hi Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Efficient, relatively cheap service. No hidden extras like postage costs.
Helpful Report
(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago
Hi Philippa Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
yes im happy
Helpful Report
(Samsung Galaxy S6 32GB Gold) - Posted 8 years ago
Hi Zoltan Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Best deal I could find. All information was clear and the buying process was very easy.
Helpful Report
(Apple IPhone 7 32GB Rose Gold) - Posted 8 years ago
Hi Victoria Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Speedy efficient service
Helpful Report
(Apple IPhone SE 64GB Silver) - Posted 8 years ago
Hello Teresa We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Amy |Mobiles.co.uk Customer Support team
Posted 8 years ago
Good & fast service.
Helpful Report
(Samsung Galaxy S7 Black) - Posted 8 years ago
Hello Ranjith We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Amy |Mobiles.co.uk Customer Support team
Posted 8 years ago
Speedy and simple to use
Helpful Report
(Microsoft Lumia 550 Black) - Posted 8 years ago
Hi Mary Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Best deal around, and good customer service
Helpful Report
(Samsung Galaxy S7 Silver) - Posted 8 years ago
Hello At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. We’re really pleased to hear you’re happy with your choice to make us your mobile phone provider and hope you choose to shop with us again in the future. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team
Posted 8 years ago
The company were very efficient when I called and dealt with my enquiry in a highly competent manner. The person I spoke to was really friendly and helpful and sorted out my order quickly and efficiently. The phone ordered arrived very promptly. On the down side, the reason I called to place my order was because I was unable to do so online - I tried 3 or 4 times using different browsers and on different technology. Irritatingly, the order process kept returning to 'Basket empty' when I clicked through to the payment page. Also, bizarrely, when the package with my new phone in arrived, there was a small amount of brown liquid (tea? muddy water?) inside the bag. This was enough to penetrate the outer wrapping of the phone box and sim card packaging, but not enough to damage the contents. That was a real possibility though. Hopefully this was a one off occurrence and not likely to happen to others. I would definitely recommend Mobiles.co.uk and use them again, as they delivered exactly the product I wanted on a reasonably priced contract - comparably cheaper than other sources. Although I prefer ordering online, ordering by phone was quick and easy.
Helpful Report
(Apple IPhone 7 32GB Black) - Posted 8 years ago
Hi Peter Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. I’m really sorry to hear there was liquid in your delivery bag, I have reported this back to our warehouse for investigation. Thanks again for your time, it’s greatly appreciated Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Good range of phones and packages, quickly delivered with email updates throughout the process, thanks
Helpful Report
(Apple IPhone 7 32GB Black) - Posted 8 years ago
Hello Alex We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy|Mobiles.co.uk Customer Support team
Posted 8 years ago
Excellent service, quick and efficient delivery only gave 4 stars as no information given that phone came without a memory card which I then had to go and buy from carphone warehouse
Helpful Report
(Samsung Galaxy S7 Edge White) - Posted 8 years ago
Hello Alishia We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Amy |Mobiles.co.uk Customer Support team
Posted 8 years ago
No hidden costs, very prompt and easy ????
Helpful Report
(Apple IPhone 7 32GB Black) - Posted 8 years ago
Hi Chin Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team
Posted 8 years ago
Ordered via uswitch which was mostly an easy process apart from slight glitch in card details which meant I had to phone them later to sort out if payment has gone through. Really fast delivery. Impressive!
Helpful Report
(Apple IPhone 7 32GB Gold) - Posted 8 years ago
Hello Carol Ann We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team
Posted 8 years ago
Mobiles.co.uk is rated 4.7 based on 37,796 reviews