Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,371 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,371 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

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“All my queries are resolved.”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 6 hours ago

“Very quick and good service”

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(Id-sim-only-deals) - Posted 2 days ago

“I generally always use Mobiles.co.uk for my SIM upgrades, but I don't know if there was an issue with their website yesterday but it took me 3 or 4 attempts to succesfully place my order. This won't stop me coming back again in the future though.”

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(Vodafone-Sim-Only-Deals) - Posted 4 days ago

Hi Stuart Thank you for taking the time to leave a review. We really do appreciate you sharing your experience and apologise that you were having issues with our website. I’ve passed on this feedback to our internal team to establish what caused this. Thank you for bringing this to our attention. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral. Kind regards Mobiles.co.uk

Posted 3 days ago

“Brilliant service, delivery and price. Can highly recommend 👌.”

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Posted 5 days ago

“Great price , great service, whats not to like ! Would highly recommend.”

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(Defence Bundle Pack IPhone 15) - Posted 1 week ago

“Awesome - best price, super quick delivery and literally updated me every few hours on progress. A* service!”

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Posted 1 week ago

“Excellent service, very fast delivery. Amazing offers!”

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(Google Pixel 7A 128GB Snow) - Posted 1 week ago

“A great experience… definitely not! The package arrived without the mobile phone, only the mobile phone case I ordered at the same time was in the parcel, which actually arrived a day early, luckily we were in. When I called you mobiles.co.uk I was informed that I now have to wait whilst they do an investigation which will take 2 weeks in total.”

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Posted 1 week ago

Hello Jackie Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“not helpful at all phone was for my disabledbrotheryou can't send me the details I need for courierso sent back want be using u again”

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(Samsung Galaxy A15 Blue) - Posted 1 week ago

Hello Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution therefore I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 1 week ago

“The process was all so smooth and it’s very reassuring (as I am a broke uni student) I felt assured my payment was safe and the deals that were offered were all great!! So super happy with my cute new phone!! Thank you sm Mobiles Website haha! XD”

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(Apple IPhone 13 128GB Pink) - Posted 1 week ago

“I still do not have the tariff I purchased from mobiles.com I’ve made 2 phone calls and sent an email. I was informed it would be rectified by Tuesday 30th. This has not been done.”

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Posted 1 week ago

Hello Kelly Thank you for your review. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I can confirm the issue with your tariff has been resolved, please allow 24 working hours for your allowances to be updated. Kind regards Chris | Mobiles.co.uk

Posted 1 week ago

“Fast, efficient service”

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Posted 1 week ago

“I loved shopping at Mobile very good prices and they had what I needed many thanks.”

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Posted 1 week ago

“Such an easy and pleasant process. I got the phone I wanted, at the price I wanted, with a network (iD Mobile), that is a marked improvement over my previous provider (Vodafone). Highly recommended.”