Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,478 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

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“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

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Posted 1 year ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 year ago

“Fantastic offers and rates, truely awful customer experience. I tried to get a SIM for my daughter and a monthly phone contract for my son in readiness for starting and returning to university, but because I did this a few days apart it has been the worst customer journey/experience. Mobiles.co.uk blaming ID Mobile and visa versa and hours spent on chats rather than talking to someone with any reasonable chance of sorting it. What should have been a few minutes is still ongoing! I will give up after today and simply buy my son the handset.”

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Posted 3 hours ago

Hello Stephen Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 12 minutes ago

“Good Phone best quality”

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Posted 23 hours ago

“Great price”

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Posted 2 days ago

“Fast and great value Ordered in afternoon and had phone next morning. Amazing g deal on the contract.”

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(Apple IPhone 13 128GB Midnight) - Posted 2 days ago

“Fast excellent service and cheep tariffs 5 stars”

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(Samsung Galaxy S24 256GB Onyx Black) - Posted 2 days ago

“Experience was smooth and effortless. Once I found what I was looking for the whole process took about 10 minutes and was processed and confirmed within half an hour. Delivery next day on a Saturday! Very good experience and happy with the whole process”

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(Motorola Razr 50 Ultra 512GB Midnight Blue) - Posted 4 days ago

“First time on Mobiles.co.uk and I am impressed by the speed of the process.”

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Posted 4 days ago

“Easy to navigate website with good information on each product”

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(Samsung Galaxy S24 256GB Cobalt Violet) - Posted 4 days ago

“I had the experience to purchase a mobile network with them. The process was swift and easy. I bought a eSIM with IDmobile. As eSim is very new to me, i thought the instructions and information shared during the purchasing process, up to the installation and activation of it is so easy and clearly described. I would surely consider coming back for future purchases.”

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(Id-sim-only-deals) - Posted 5 days ago

“service is excellent. Easy contactibility. Reasonable price”

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Posted 5 days ago

“Great little phone”

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Posted 6 days ago

“Great company for great deals. This was the 3rd or 4th purchase of a mobile or sim through mobiles. The site is really easy to use and breaks down the deals so you can see exactly what you are getting and for what price. All of the purchases over the last few years have envolved cashback. It is clear what bills you need to send and when, although you don't get reminders from Mobiles but this is easy to set up yourself in any calendar app. The bills I have submitted have never been rejected and the cheque arrives in the post a few days later. With the ability to pay in cheques with my mobile phone and baning app this is not much of a hassle, and is one I am happy to do as it means I have a great deal on a well known network. I have used the upgrade option on the site as well as a new contract and both have worked well and allowed me to port my nummber or keep my number with no issues. The most recent upgrade I did, just happened rather than needing to have another sim delivered, so this is good from a green perspective. Overall I am really happy with my contracts, price I pay and the service I have received from Mobiles over the last few years.”

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Posted 6 days ago

“Good service”

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(Vodafone-Sim-Only-Deals) - Posted 6 days ago

“Really straight forward to upgrade my mobile contract and got a very good deal as well”

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