Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,303 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 2 star review on 26th July 2025

209

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a no star I certainly would have done. My partner ordered me what should have been a beautiful bunch of multicoloured lilies as a gift from my newborn son to celebrate my first birthday as a mummy. They arrived, I got very emotional (what girl doesn’t love being surprised with flowers). However what I opened was extremely disappointing, there just half a dozen in there (for the cost thats appalling) only 1 of the flowers was actually in tact (or looked remotely like a lily), most had been ripped from the stem or squashed to a point of no fixing. From a ‘coloured’ perspective well most of them had brown leaves so maybe that was what they classed as coloured. I am extremely grateful to my partner for the thought he put into this but feel extremely let down that he has spent a lot of money on having them delivered to be sent in the state they was. I wouldn’t have paid £3 if they had been reduced in a supermarket for the flowers I was presented with. I will not be using this service again and do not expect the flowers to survive the weekend. I am also not one to complain but this has upset me that much I felt I had no other option. Please be aware before you on order flowers from moonpig. My partner rang to make a complaint (was on hold for well over 30mins) the operator was extremely helpful and friendly and they did offer a full refund so customers service was excellent, just a shame about the product. On a positive the card he got me along with the flowers was just perfect, a beautiful picture of me and my son. Will give the star for that.”

Helpful Report

Posted 5 years ago

“Non existent contact methods Always used funky pigeon & always 1st class service. Decided to use moonpig as the Irish funky pigeon site was down. Man, am i sorry i bothered. Ordered a big personalised card on 1/5/20 for my partner’s 30th Her birthday is tomorrow & no sign of the card. Iv sent an email & spent 20 mins on hold by phone, no response. No tracking on order to check. Will never ever use the site again. Guaranteed”

Helpful Report

Posted 5 years ago

“If i could give a zero i would. i am appalled by the state of the flowers sent to me by my niece. they were fit only for the bin. They had all broken stems, stems with no heads crushed petals and flowers. In fact they look like they had been used to batter someone before being boxed. There is no way the condition of these flowers got this bad during transport, i can only assume they were in very poor condition before being sent. I hated having to inform my niece about the terrible bouquet received and do wonder how many of us are embarrassed to tell the sender for fear of appearing ungrateful, Thankfully i was so upset that she had spent money on such poor quality flowers that had to be put into the bin i contacted the customer services and after half hour got through to a very helpful and understanding gentleman who via speakerphone spoke with my niece and sorted a refund as i had declined having another bouquet sent out for fear of the condition of the next product. Unfortunately i nor she will ever use these again to send flowers.”

Helpful Report

Posted 5 years ago

“I ordered a card on 5/5 for a birthday on 13/5 it's not arrived I've been charged I also didn't a confirmation email so I emailed them thinking something wasn't right.no response I tried again no response then I got an email asking if said person liked their card!!! Absolutely disgusting I've emailed again and yep not a response absolute joke will never use or recommend moonpig.a reply and refund is required”

Helpful Report

Posted 5 years ago

“My mum spent £50 on the luxury rose & peony flowers. I received them on Thursday evening 8pm and were dead by Saturday morning! Absolute disgrace! I feel so bad for my mother who deserves a full refund. I’m so angry, I really don’t want to tell her as she will be really upset.”

Helpful Report

Posted 5 years ago

“Waste of time and money. Still waiting on card which should have arrived 3 days ago. Too late but they have taken the money. I tried phoning...on phone for 14 minutes and gave up. Never use this company again. So annoying.”

Helpful Report

Posted 5 years ago

“Paid £12 for giant card that still hasnt been delivered-phone nit answered and email response will take 72 hours - very poor service. If they cant cope during the pandemic they shouldn't be taking peoples money.”

Helpful Report

Posted 5 years ago

“'1 star' only because I can't give '0 star' Wish I had read these reviews before wasting my money. Still waiting for a card ordered on 24th April. Impossible to get through on the phone. Insulting to be now receiving special offers etc. Will not be using again and will be advising everyone I know of Moonpig's total lack of service having taken my money.”

Helpful Report

Posted 5 years ago

“Total shambles. Ordered my paw patrol grandsons card 6 days ago to be reasured it would arrive today. ( his birthday) We are still waiting for it. Me or my family will not be using Moonpig again 🤨🙄”

Helpful Report

Posted 5 years ago

“My birthday bouquet was disappointing from the start.The flowers didn't look fresh and after 3days have wilted. Flowers I received a few days earlier from other companies still look lovely.”

Helpful Report

Posted 5 years ago

“This is the only online card retailer I use now as the site is easy to use I can add credit if I want and when they have special deals I can purchase cards to post out later.”

Helpful Report

Posted 5 years ago

“Ordered 26/4 delivered 2/5 supposed to be first class. This has now reminded me why I stopped using Moonpig. 5 days late with a birthday card and present totally missing the day.”

Helpful Report

Posted 5 years ago

“Received dead flowers for my birthday sender got a refund Moon pig wasn’t bothered”

Helpful Report

Posted 5 years ago

“My seven year old grandson hasn't received his birthday card, I've tried contacting Moonpig but only got an automated reply. I want my money refunded and I will not use them again.”

Helpful Report

Posted 5 years ago

“Rubbish service Order no YBCTE5B Order never arrived for my wife's birthday. Spent £49.00 one birthday card and chocolates.”

Helpful Report

Posted 5 years ago

“Ordered rose bouquet for my wife’s birthday. The quality was very poor and the flowers lasted 2 days .”

Helpful Report

Posted 5 years ago

“I received flowers from here and was very disappointed. Moonpig guarantees 5-day freshness, however, the flowers had wilted within 2 days, the roses looked nothing like the picture and the Lillies had started to fall apart before they were able to bloom. Contacted the complaints department several times and did not get any response. Awful flowers that arrived with many brown patches on the petals and awful customer service.”

Helpful Report

Posted 5 years ago

“Moonpig are an absolute joke, ordered a card and flowers - and 7 days of calling my mother in law still nothing. Checked online...showing as delivered the day after being ordered!!!! Been trying for several days to call...after half an hour in the phone given up. So tried emailing today.....just had an email saying that they won’t be responding to emails!! Both me and my husband are key workers and can’t always get to the shops, trusted Moonpig - feel complete let down and ripped off!! No card, no flowers and over £20 out of pocket. WILL NEVER EVER USE THIS JOKE OF A COMPANY AGAIN, NO CUSTOMER SERVICE - MOONPIG ARE A COMPLETE SCAM!!!”

Helpful Report

Posted 5 years ago

“I was treated to the rainbow bouquet of chrysanthemums which arrived very promptly. At first they looked slightly bedraggled but soon perked up with cutting the base of the stems which I do every two to three days with water change. They're still looking good after 22 days and whist the dried leaves had to be stripped the flower heads are still stunning, now supplemented with greenery from the garden.”

Helpful Report

Posted 5 years ago

“Over the past four weeks I have received two bouquets, sent by family, of your flowers. They have arrived on time, and have been sensationally fresh and beautiful and I have now decided that I shall use no other company when I am sending flowers. Thank you so much.”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,303 reviews