Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,341 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 18th January 2026

Angie

Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

214

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke. My card has not been delivered. I have sent them 2 emails with no reply. Tried to ring them 3 times and kept on the phone for min 20 mins each time. Very poor service. How hard can it be to print something the customer creates and send it ???????”

Helpful Report

Posted 6 years ago

“The online form didn't like the fact that l had correctly placed a space between the area code and my landline phone number. I re-entered the number without the space and confirmed the payment of £30. My confirmation email showed that the flowers ordered for a Saturday delivery for a 70th birthday gift wouldn't arrive until the next business day (Monday) as the firm had cleared my preference when the firm rejected the space entered into the phone number field, re-setting it to the next business day. As the price for the next business day was the same as for a Saturday delivery, l did not notice this error until l had made the payment. How totally ridiculous is this - why change the delivery preference due to a space being added into the telephone number area! I have contacted Moonpig but l don't expect any help as the message received back from Moonpig informed me that they 'are currently experiencing a high volume of emails and telephone calls but the hope to get back in touch soon.' I think that speaks for itself. I am not impressed.”

Helpful Report

Posted 6 years ago

“Avoid avoid avoid ...60th birthday surprise ruined when no card nor present arrived.”

Helpful Report

Posted 6 years ago

“Big disappointment... Ordered birthday card,unfortunately card arrived after month since my order..”

Helpful Report

Posted 6 years ago

“Ordered s card and balloon for my Brice, paid for Saturday delivery. Nothing arrived.”

Helpful Report

Posted 6 years ago

“IF I COULD LEAVE NO STARS I WOULD, ORDERED A CARD IT CAME 2 WEEKS LATER.”

Helpful Report

Posted 6 years ago

“Disappointed with service. Paid nearly £10 for a guaranteed Saturday delivery. A week later still nothing. Thanks moonpig! Won’t be using your services again!”

Helpful Report

Posted 6 years ago

“Card ordered for nephews birthday still not arrived. Both my sons ordered fathers day cards 10 days before fathers day, still waiting.will not be using Moonpig again.”

Helpful Report

Posted 6 years ago

“I loved Moonpig until they offered a 20% discount and there site did not accept the discount. I placed my 35:00 order thinking I would contact customer service. There phone does not work and after 5 emails no response. 🤨”

Helpful Report

Posted 6 years ago

“My son ordered me a Greta Goose for Mother's Day. It arrived without any packaging in the box. The plant had fallen out of its container. It had broken flower heads. Soil was scattered in the box and over the goose. There was no message to say who it was from. After complaining about this I was sent a complimentary bunch of flowers. To my surprise and great disappointment the flowers were in a poor state. Petals were falling off, flower heads broken and meldew on the stems. You can make your own decision on reading this review as to whether I would recommend Moonpig!”

Helpful Report

Posted 6 years ago

“Flowers for valentines day arrived half dead! Box was smashed and arrived just after 5pm!! Contacted Moonpig, no reply! Disgraceful”

Helpful Report

Posted 7 years ago

“I just got back into work I look after autistic people thought we would get flowers delivered to one of the service users mum for Mother's Day no flowers were delivered still waiting for them and is Wednesday very very poor service when phoned up to complain there excuse was flowers get delivered by a 3rd party so has no control over deliveries WILL WE USE THIS SERVICE AGAIN !!!!! NEVER”

Helpful Report

Posted 7 years ago

“Card did not turn up - it was my anniversary and I now have a very unhappy woman to deal with! Funky Pigeon all the way from now on!”

Helpful Report

Posted 8 years ago

Moonpig.com is rated 1.5 based on 1,341 reviews