Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.50

1.5 Rating 1,272 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 10th April 2025

207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On behalf of my elderly mother, I ordered 2 baskets of 6 hyacinth bulbs, complete with artificial snow and sparkling lights as Christmas presents. The recipients have noted that there were only 3 bulbs in the basket and no lights or snow. What a waste of money and complete disappointment for both recipients and my mother. £30 for a small basket containing 3 bulbs....daylight robbery. Will not use Moonpig again.”

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Posted 3 years ago

“The Yellow Rose Duo was sent by my daughter who lives in New Zealand as a 'hug', as my brother had passed away at Christmas. She thought it would be lovely for me to have a permanent reminder of my brother in the shape of roses (his favourite flower was a rose, and my favourites were yellow roses). When they arrived despite being left on the doorstep and not discovered until the next day - they looked absolutely wonderful. BUT WHAT A WASTE OF MONEY. Within a couple of days the leaves and buds began to wilt despite following the care instructions. At the end of five days they were completely dead.”

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Posted 3 years ago

“Birthday flowers arrived without a label saying who they were from. The card still hasn't arrived long after the Birthday is over. If you want to diss someone or lose friends by not sending an important birthday card you can't do better than Moonpig to get that message across.”

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Posted 3 years ago

“First time using moonpig, Fabulous photo on front of card and delivered next day. Amazing quality, absolutely delighted”

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Posted 3 years ago

“I can’t express my joy at Moonpig’s speed of service. I ordered a personalised card yesterday late morning and got the card (perfect) today Royal Mail first post at 9.30. OMG how fantastic is that. Birthday girl’s birthday tomorrow so no worrying that it won’t get here on time. THANK YOU MOONPIG.”

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Posted 3 years ago

“Order never turned up. Complete letdown company. They think offering £5 to your account makes up for everything. 👎👎👎”

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Posted 3 years ago

“If I could give a 0 out of 5 I would! Used this service twice and both times no order has arrived! When you pay for a service, you expect to get an order but for them to not even send it now, say its "technical difficulties". Its really poor service. Why is this company still open? When they can't even do there job properly is beyond me DO NOT BUY FROM MOONPIG !!!!!!!!”

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Posted 3 years ago

“Can’t review & purchase e mail card. Terrible experience”

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Posted 3 years ago

“Card never arrived . This has happened twice to the same person for their birthday . Very unreliable service. Offered to resend or refund but damage done. Recipient thought i had forgotten their birthday again.”

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Posted 3 years ago

“Signed up for new account. Personalised card then tried to sign out. But didn't recognise my email or password. After spending an hour and ten attempts I gave up. Now lost a customer but led me to reviews which should remind this company that reviews and stars do count.”

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Posted 3 years ago

“Card never arrived .”

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Posted 3 years ago

“I have been using Moonpig for a while, never had any issues, fast delivery can even choose the date you want, good quality and a great choice of cards, recently i damaged a card, on requesting a duplicate, Moonpig sent me one the next day i will just add totally FOC, will continue to use for any future cards”

Moonpig.com 5 star review on 19th January 2022

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Posted 3 years ago

“Received a kind gift of a plant, wine and chocolates via Moonpig. I was very disappointed to see the plant was completely squashed, with all the flowering stalks broken. I emailed Moonpig immediately, including photograph, however still awaiting any response over a month later. I would suggest they need to review their packaging and also their customer services. I would not recommend this company.”

Helpful Report

Posted 3 years ago

“Not as good as Moonpig used to be 3 cards ordered in plenty of time. First card arrived 4 days after my friends birthday and the other 2 sent directly to my house arrived after 6 days. Moonpig cannot be trusted to fulfil their estimated timelines for deliveries. Avoid try elsewhere”

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Posted 3 years ago

“I ordered three cards and not one came with an envelope!!”

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Posted 3 years ago

“Absolutely useless still waiting 10 days later for a 5th birthday card which is pointless now as it’s been and gone and judging by their reviews it’s obviously the norm”

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Posted 3 years ago

“Flowers arrived dead chocolates tasted disgusting”

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Posted 3 years ago

“Hopeless, just Hopeless sorry”

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Posted 3 years ago

“AWFUL!!! The company has 2 services to provide their customers, make the orders & send the orders on time which they are unable to provide. Birthday cards,Christmas cards and gifts are sent for loved ones special occasions and the fact that nothing arrives on time is ridiculous!! The care factor is 0% STAY AWAY!!!!”

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Posted 3 years ago

“I have placed 3 orders in total with Moonpig, and two of those times they have not delivered on their promise. I had paid for the extra postage option, to ensure a swift next day delivery. But both times, due to their inability to get the item shipped in time, this missed the promised delivery date. It is worth noting that when you order two cards to the same address (one from me, one from my kids) they still charge you twice, so its an additional £8 for two cards to be delivered next day - or not in these cases. When contacting the customer support team, they were less than helpful. Unapologetic, and arguementative that it wasnt their fault, it was Royal Mails fault. I disagree wit this, but in reality that isn't my problem. I paid them for a service, which they did NOT deliver on. Will never use again - recommend Funky Pigeon instead.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,272 reviews