“Wish I could rate this -100 stars!
Appalling customer experience.
I am currently self isolating and placed an online order over two weeks ago, this was due to arrive this evening.
It got to over an hour past the end of the expected delivery time and still no sign of the order, so I called customer services to enquire as to where my order was.
I waited for 30 mins only to be told that the order was not even on the system.
I queried this as I’d received confirmation emails and even amended my order several days ago & received confirmation of this.
I explained that I’m having to self isolate but the answer which I received was simply that there are “technical issues” and that orders are not being processed and it’s having an impact on thousands of customers.
I asked if there was anything the call handler could do, straight no was the answer. I asked to speak with a manager but none were available.
I appreciate that these are challenging times for all but I am disgusted how vulnerable and all customers are being let down.
I will be taking this further not just for myself but for all of the other people who have been let down in their time of need.”
“Sorry to note that Morrison’s are doing nothing to help their regular and/or vulnerable customers to gain access to on line ordering. I am very frustrated to spend so Long queueing on line only to be continually be told to try again. If I am still around when this problem has passed I will be reviewing my long held concept that loyalty is a two way thing.”
“I’ve always been a Morrisons shopper! But since COVID19 I can see our Cwmbran store providing tight restrictions outside in the queuing area. But that’s where it stops. As soon as you get inside store it’s a “free for all” social distancing is something you only see on the TV because it certainly isn’t happening at Morrisons Cwmbran. The security guards just stood looking at their mobile phones & not interested. What a joke and let down. Please someone tighten restrictions in store and not just outside. Lives are at stake here. When approaching the staff there reply was to contact someone online & complain! I don’t want to complain but when you see 12 people in an aisle! Makes you really anxious”
“I've just received one of your vegetarian essential boxes. I don't drive and am classed as a key worker so it was a good option for me. The food choices were fantastic and it's really good value for money. The driver was very professional and delivery was fast. Keep up the good work and stay safe.”
“pretences
Went on there delivery site. Checked that they delivered in my area. Was told they did. Bought a years pass at £65. Went to book a delivery and told they don’t deliver to my address. Emailed and phoned for a refund but still no reply after 10 days.”
“Ordered 2 food boxes from food box website told delivery Wednesday 1st April no delivery phoned customer services for 3 days on hold average 40 minutes each time told to email done this over 8 times no reply I’m long term sick and on benefits the £70 taken out of my bank no delivery had to borrow money to get some shopping don’t know if I will get shopping or money back shameful vulnerable people putting trust in large supermarket and being let down if you are on a limited income please be aware”
“It is the same in their Dover store!! People keeping a safe distance outside but once inside they all forget it and are up close and personal to all around. No staff members are enforcing the correct distance inside store apart from at the checkouts. Morrisons do not monitor this site. It is likely though that if you email them and explain what happens, under the present circumstances they may act.”
“Hi I was queuing outside Banbury store yesterday at 2 metres apart which was all ok once in the store far to many people in there at one time also 75% of the people are not keeping the distance there suppose to I’m shopping for my elderly parents one who has copd so can’t go out so i shop for them it’s time to limit how many people in the store and they must keep the acquired distance do these people think there invincible or just plain stupid we are all at risk so I would appreciate if there is any thing Morrison’s can do to sort this situation out many thanks j”
“On delivery the Morrison Driver in Milton Keynes told that you have loads of items missing and we won't be charged and disappeared. We had a refund for some items but other missing items were not refunded. I had to spend hours on the phone at least 5 times and each time I had to explain everything. The driver probably stole some items. Appalling service overall.”
“Secured a click and collect slot (shopping for elderly neighbours) at morrisons ,Grays. Kept waiting for 3 hours then told to wait for text and vome bavk at 8am. Got text just after midnight to say order was picked (with some cross offs) Got to store, to be told an hour later there was no order picked. They couldn't do refunds, but didn't know if I'd been charged anyway. Got home and found that two hours after I had been told order was picked, they sent an e mail telling me they had cancelled order. Staff in store had no idea. What kind of system is this ?”
“Pasted from "Angry" review below. I agree 100%. People will not forget. "Why can other stores open for the elderly between 8am and 9am but Morrisons cannot, I sent an email to their head office on the 22nd March and was told they could not send a reply. I rang my local Morrisons store last Monday and today and was told they had not been told by head office to open for the elderly. I rang head office no reply. So it means queueing outside in the cold for all elderly people. The government want the elderly to stay away from young people to protect them from this virus, but morrisons do not care. Profit before people seems to be their answer".”
“Today’s shop my first after new procedures in place. Worked well except no one highlighted need to wait for call to till for checkout! Why not advise at entry to store?
Also COVID 19 guidance stated 1 metre apart. I understood current advice is 2 metres on 31 March 2020!”
“Online delivery did not arrive on day stated. No contact from the company at all. Got an email the next day stating it would be delivered later that days I had already gone shopping as I needed items for my elderly mother. Rejected it and now fighting for a refund.”
“Why can other stores open for the elderly between 8am and 9am but Morrisons can not, I sent a e mail to there head office on the 22nd March and was told they could not send a reply, I rang my local Morrisons store last Monday and today and was told they had not been told by head office to open for the elderly, I rang head office no reply. so it means queueing outside in the cold for all elderly people, the government want the elderly to stay away from young people to protect them from this virus, but morrisons do not care. Profit before people seems to be there answer”
“Morrison’s queue-it system does not work!
Every time I get to the front of the queue it directs to the Morrison’s website and then bounces straight back to the back of the queue.”
“Been to killingworth Morrisons today,it's a disgrace, no social distancing even from the staff,there walking straight into you,or standing talking to each other with no distance between them even the lady on the till said she had watched two staff standing together having a conversation for about 5minutes. Come on everyone keep your distance,especially at this scarry time.maureen”
