“Tried numerous times since beginning of Sept about £5 voucher code but it’s never been resolved now all phone lines and emails not acknowledged because they are FEEDING THE NATION! What a farce”
“I find butchers at Morrisons bramley extremely helpful each time we request a large piece of fillet steak they have always been very obliging and we have had this cut of steak for many years and it's still worth the price paid for.cannot falt the butchers I cannot believe the bad reviews they have had. The butchers do a brilliant job, keep going boys.”
“Covid safety! Not!
Morrisons have been a top retail for safety measures in place. Now we are facing another lockdown and the rules have gone backwards!
No queing system, people can now exit the same area as entrance, causing everyone to cross paths and be in close proximity to each other! This is just madness when it's about to be very busy the next few days!”
“Placed an order for online delivery. Sat waiting between 6pm and 8pm. Kept checking messages in case. At 8:06pm I received an email to say they had cancelled my order. No reason or comeback. I won't be ordering again from them.”
“Complained to Morrisons about significant overcharging at Edgbaston store and about points not being added to card and "Disappearance" of 5000 points each time reached 5000+
Strange ? or deliberate fraud by ???
Received 7 automated replies from customer services each promising to reply within 7 days...NO REPLY or explanation ever
received”
“The 10 items only till is useless unless you abide by the stipulation. I was in Morrison’s Leigh and a guy with a trolley with approximately 30 items was allowed to use the till. On asking a member of staff why she indicated that they were told to use it by the manager when it gets busy. I have 3 points
1. It wasn’t busy
2. It doesn’t help with the Covid-19 situation
3. Why have it when it doesn’t mean what it says
Very disappointed”
“No complaint on the delivery but packers and probably managers need training. I emailed customer services 2 or 3 times about bags being overloaded and raw and cooked foods being packed together. Even eggs arrived broken. Customer services replied to say they would let the depot know but nothing changed even though I told them that I am disabled. In my last email to them I asked for it to be forwarded to a manager higher up in the organisation and also to the manager at the depot. I asked for them to look at it with a review to improving their delivery service and to get back to me with the outcome. I did also inform them that I would use one of their competitors if they didn't get back to me. I'm not surprised but verydisappointed that I didn't even get acknowledgement of my email. I haven't used them since I sent my email which I hope they know. So with this and looking at other comments it's obvious that they do not care about customer service or satisfaction. Shame on you Morrison's.”
“Morrisons Lysander Road Bristol – avoid until Covid is gone. Today 31 October was comical if it wasn’t so serious. Morrisons seems to think it is a good idea for a young man to dress up as a clown attached to a red balloon and prance amongst the shoppers at the checkout. This guy was out of breath, not wearing a mask and up close and personal to numerous shoppers. A number of shoppers were uneasy and commented. I requested the manager to find out what kind of risk benefit logic was attached to this. In response, a young girl turned up claiming to be the manager with no badge or mask but plenty of attitude. But it’s Halloween was her reason. When I laughed out loud, she reverted to the argument that the guy was exempt because he has asthma and that was what Boris Johnson said. Two points of negligence there already. 1. Why have an ‘at risk’ doing that ‘clown job’ therefore increasing risk to him and 2. Why put shoppers at risk when he could be doing a more backroom role and another that could wear a mask could fulfil this extremely important task.
In fact, many of the staff were either not wearing masks (including the manager) or using them as lazy face nappies. The customer base for this store is older generation and it’s a pity Morrisons cannot comprehend that these lives are more important than shifting Halloween merchandise (the shelves of which by the way were empty). Obviously this pandemic is beyond the wit of Morrisons so I for one will be avoiding until it is over.”
“I love ordering online groceries with morrisons. Great order website easy to use. Excellent service throughout from order to delivery. I have a fractured spine and morrisons carry my shopping up to my door. I am so grateful. Thankyou to every one at morrisons from Mandy Green.”
“We had issue with online order we placed back in May. Two of the products were fresh cream cakes, not very fresh as 3 days beyond use by date. We were very close to eating them but luckily I noticed date . My Wife is classed as extremely clinically vulnerable and the consequences of eating one of these could have been extremely serious. I contacted Morrison’s customer service to complain and did not even receive an apology or explanation.
I was not happy with this and escalated to head office and again was treated appalling by Jordan who worked at head office. I complained to CEO and no joy with that. Morrison’s should be held accountable but they seem to get away with murder. They have broken the law but no one will do anything about it.”
“bought morrisons cumin seedsi absolutely useless, no taste whatsoever , although still 2 years to go on the sell by date they are dead as a doornail , tried to leave a review , they made me register an i then gave up trying to review the product , all they wanted was to sell.”
“This is for Desiree who works in Morrison's Pharmacy can't thank her enough for bringing my prescription right to my front door, what a very kind thoughtful lady she didn't have to but her generosity and kindness has not gone unnoticed 🥰❤️”
“This is specific to the rice they sell, including Morrisons microwave basmati rice.
All the rice I have bought from Morrisons tastes damp and musty, I honestly don't feel safe eating the microwave pre-cooked rice.
I'm also having to leave a review here because it won't let me do it on their site even after registering. All I can think is that they're not letting people review the dodgy products.”
“My online grocery order was due to be delivered in Wed. 21st Oct. beween 2.00 and 3.00 pm. When it had not arrived by 3.45 phoned my local supermarket, but no option to speak to anybody there, just the Pharmacy.
I then called Customer Services, who put me on hold whilst they tried to contact the store. After waiting 10-15mins was told they could not get through to anybody. I rang back again At 4.20 and was told that Driver had marked my address as having been delivered. I told the operative I most certainly had not bad my shopping delivered but she said she could not help further. An emailed shopping receipt was sent to me at 3.05 pm. This usually happens when driver has made a delivery. I then wondered if my shopping had been accidentally delivered to a wrong address.
At 5.00 pm my shopping arrived in a battered white van, (not a Morrisons van). Drive
r said he was in a hurry and said my order had gone out in the wrong van, etc., etc.
I am not blaming the driver or the shop at all as mistakes are bound to happen. But I am both angry and disappointed that Customer Services did absolutely NOTHING to help. I gave my tel. No. to both operatives at CS but nobody ever did call me back. Surely that is what they are paid to do??
Also being as the store was not accepting phone calls, except for Pharmacy, what was I supposed to do.
Never again will I shop with them after this upsetting and frustrating experience.”
“The previous review says nothing whatsoever about quality, and this is something this dreadful company lacks. The local Dover branch have now done away with the social distancing measures they brought in. Why? Even the staff have no idea. With most staff not even wearing masks I would stay away if I were you.”
“Perfect shop, perfect contact and perfect delivery with driver carrying bags of shopping up a flight of stairs. After a failed delivery by another supplier (who didn't show-up at the correct address) I am impressed with Morrison getting it just right. Thank you.”
“Terrible out of date fruit bakery & salad items to be used on delivery day, used to think morrison s better than their rivals, but after my 1st online delivery, which won't be repeated ,although store/delivery staff were helpful, pickers need training”
“Very disappointing, shelves were empty and then was told to go to the self service, which was madness as there was a till that was almost finished! When I got to the self service, after informing the member of staff I had cash, I tried four tills before complaining to him that there was nowhere telling me which tills Only took cash. There were no signs at all, THEN I had to queue for one as there were only two of them! Absolutely ridiculous, the whole visit was a complete waste of time, as soon as we left we went to Waitrose, more expensive but had more time to enjoy on my weekend off! Very disappointing, you need to sort yourselves out Morrison’s otherwise you’ll be the next shop to shut!!!”
