“This company is well known for it's high prices and bad fresh fruit quality so how anybody can give it more than one star is beyond me. Morrisons pack their own fresh products such as fruit. Go figure. BB dates always on show past the BB date with bread etc but never priced down like the other stores. 7up with sugar now £1:75 for goodness sake, while the sugar free, which is actually worse for you, is only £1. KuraHeat back pain packets of three are almost £4, while in Poundstretcher a pack of 4 is under £2. I rate this company the same as Aldi...one star.”
“Had a problem in store about a seperate bag to put fresh meat in which was leaking and they refused to help. Complained in store and to head office but they don't reply very poor.”
“No problems with delivery service, but online shop fails to offer certain basic everyday items. Complained via email and received an illiterate, unsatisfactory response. Complained via Tweets and DM's and have been totally ignored. Will no longer be using this Company!!”
“Morrisons Dover. Watch out for the old elastic band trick around bunches of flowers around the top of the bunch....especially roses. You pick a bunch which has firm looking blooms, get then home to discover the top is held tightly by a rubber band. When the band is taken off the what appeared to be tight blooms no longer are. They open right out and lots of petals will likely fall off. This little trick is ancient. If the flowers are not up to scratch they should be priced down and not fobbed off upon an unsuspecting public. Be warned. I would have thought that this company, with it's very high prices, would be looking to keep customers happy, not angry.”
“Morrison's Head Office and CEO NEED to look on Twitter (for starters) at @morereasons because he re-tweets all their complaints and it is a farce how terrible this company is. They have a policy of immediately reaching out and apologising for problems on Twitter and asking for your details. Then they ignore you - you never her from them again. They ignore all correspondence.”
“My name is Chau Do
110 wallace rd GRAYS ESSEX RM175BA
The Morrisons card number 98261358021117
fresh@morrisons.com
Be warned!! Do not use!
Be warned - do not trust Morrison shopping point.
I have bad experiences using the Morrisons food and saving point .
About MARCH year 2019.
All my point disappears.
I have ask the service in Morrisons in Grays store .
They told me phone the number 03456116111 .
It was never happen as the phone ring and the robot automatic ask to wait.
It was have to wait ?
I have email fresh@morrisons.com
But it did not work as the email was back (MAILER-DAEMON@....) .
It is a bad game or can say it is frauds as it was not clear the point for customers saving .
Now I use more shopping from TESCO .”
“I had to send for a new morrisons more card as my mum lost mine. I have waited over ten weeks for a new card which finally came in the post this morning. I took all my receipts down to the shop to get my points put on the card, after I had been told to keep my receipts as they would all be put on the card. Over half the receipts couldn’t be put on the card. When I voiced my objection the attitude of the customer service personnel was terrible. I said it wasn’t my fault that they had took so long to send me out a new card, this after phoning them numerous times. One of the people grabbed a handful of my receipts and was waving them about shouting to the other person “are you telling me I’ve got to put all these in separately” . I had a similar incident a few weeks ago when I tried to order food for a buffet, and I got eye rolling, tutting and head shaking. I will never shop at morrisons again. Absolutely disgraceful. Blyth Northumberland”
“Can’t believe you’ve put the plastic bags up to 20p but it’s for the environment? So why are you now charging 20p for paper bags which are supposed to be free ???”
“Bad! so so bad ! Out of date food always on sale , especially in the fresh/chilled section. Shouldn’t have to check food for being out of date when purchasing. Food poisoning waiting to happen. Severely under staffed ! I feel so sorry for the staff they all look so frazzled! Greedy company wanting to push staff to the brink so they can save wages. Never ever shopping with this company again! I know most companies are low on staff ,but I have never known any other supermarket have so much food on sale that’s already out of date.”
“Another home delivery missing items this happens every week. My shopping covered in leaking milk which had got into packets of food. Telephoned and asked the driver to come and pick it all back up, Morrisons refused this requested and told me before I continued the call was been recorded and was I happy to continue with my complaint. What the he'll that meant like I wasn't believed well I am still cleaning milk off my shopping an hour later. Morrison's have lost my customs. I spent 600 quid a month and 400 quid for my Mum they loss!”
“Hello Mr and Mrs. Morrison,
Just did a tomato splodge with a carton of your ' Italian chopped tomato with basil'. Think I must have got a carton that drank a lot of water before it left the factory. Please ensure that your cartons aren't so sloppy in future”
“Whilst shopping today in Morrisons I picked up a cucumber for a salad in the week and it was soft so I picked up another and this too was soft
, then I noticed some cucumbers had been snapped in half either by customers trying to find a fresh one or staff in the hopes they could still sell them. Either way a large pile of cucumbers where on sale that would probably not last more than a day. It does highlight that food quality is not monitored as closely as it should be . This is not a one off although it often isn’t as easy to tell until you get them home and they go mouldy overnight, for example I bought some plums to have with my breakfast and they literally went to mush overnight. I’m afraid I find Asda’s fruit and veg much much better than Morrisons.”
“On line shopping, every week biscuits are not just broken but smashed to bits. Tomatoes squashed, because the people who packed the shopping have no idea how to pack. Fruit packed under tins. I am disabled, while a refund is o.k you always end up with something missing, not the answer when you cannot get out. The dates on products are short its impossible to do a weeks shopping. Maybe its just London that has a problem.”
“I went in on the weekend in the exeter store, to pick up some fresh items. The Fresh Prep counter looked terrible for a Saturday morning. During week days it looks fresh and nicely displayed.”
“Morrison’s Walsall at 2 pm today had a rude and argumentative man on the Lottery Counter. I didn’t have a problem with what he said but I did have a problem with his bad attitude. He accused me of wanting an argument. He’d upset the customer in front of me so clearly he was having a bad day and needed to take it out on people . I can see why people shop online. I think I will start.”
“I don’t like to complain or write negative reviews, however on this occasion & given the recent and constant advertising I have to say something.
For the last week we have been bombarded with the usual Morrison’s adverts and I was particularly taken by the raspberry roulade and finally decided to take a trip to our local Morrison’s in Brighton to buy one.
On entering the store there was a huge picture adverting the roulade and I headed straight to the frozen deserts only to find out there was none in store.
On enquiring with the store manager I was told the last time they were in stock was at Christmas and some excuse that it’s only available at the larger stores, the Morrison’s in Brighton is hardly small.
Nevertheless I was told to order online or at customer services but that’s hardly the point and now when I see your advertising and wonderful offering I can’t help wondering if these items will actually be in store, so after my experience today I have a somewhat negative association with Morrison’s and your ‘false’ advertising, all I know is I wasted a trip down and ended up buying items I wasn’t even planning to just because I was in store, so I can’t help wondering if that’s the aim.
Not impressed at all!”
“Put my order through on home delivery...all went fine, booked my slot, put In My address etc. That’s all fine. The slot was booked a week in advance. Fast forward to day of delivery, on the day I’m relying on the food for family coming over for the weeken! Wait in the whole hour of my time slot! That time passes still no delivery, go on to my Morrison’s app. “We’ve cancelled your order” why may I ask? Because they don’t deliver to my address. Ridiculous to have accepted it in the first place and then cancell last minute will not be using again”
“Went into your Wincheap Canterbury store tonight. A woman in charge, I believe her name was Shannon or Sharon, was extremely rude in front of me to the young man on the till who was being helpful and kind. Her whole attitude, quite frankly, stank. When I pointed out her rudeness she totally ignored me. (The young man was correct in counting the goods I had bought - this woman miscounted and just looked ridiculous).”
“Been with Morrisons since their Safeway takeover. Great service especially on delivery. UNTIL now! their deliveries are hopeless because of lack of stock, and their customer services are no help. When they become a decent business again, I may come back to them.”
