“A Morrison’s home delivery van smashed into my licensed black taxi, shunting me into vehicle in front. Their driver immediately took responsibility as she had fallen asleep at the wheel. My 4 year old granddaughter was in her child seat in the rear of taxi. Accident happened 26th July 2018. I had 6 days without a taxi so could not work therefore no earnings as I am self employed. To date Morrison’s legal team Plexus Law have asked for an unbelievable amount of paperwork and private details short of knowing my underwear size there is no more information I can supply. I informed them at time of accident that I had only returned to work in January 2018 from 2 years of treatment for Cancer and have recently told them I am waiting for a Lung operation but still they are persecuting me for THEiR driver falling asleep and smashing my vehicle. They are basically trying every trick in the book to not payout. They have no consideration or care that for no fault of my own I lost work, my granddaughter has become scared of travelling in vehicles and I am extremely out of pocket. Please, please don’t use Morrison’s home delivery, their driver might well have fallen asleep at the wheel as they did when they smashed into me, use Sainsbury’s, Tesco, Asda or Waitrose.”
“The worst customer service ever. Can't simply exchange or return the t shirt which I bought there because there isn't a tag on it but I do have receive and that should be enough. Never again will buy anything in there.”
“Your salad bar is a disgrace. Many salad items unavailable, empty trays, some swimming in fluid looking like slop. Complained to Blake, Berwick upon Tweed store manager who was very unconcerned, unhelpful to the point of rudeness. Complained to head office with no response. Disgusting slop offered up with no caring management. Some items in store more expensive than Sainsbury. Very bad attitude on part of management. Rarely shop here now.”
“Although I had been warned by friends not to order from here, I didn't listen. Don't be surprised if the delivery man calls you saying he is 'out of miles' and will never deliver your products. Not even a day later. They are totally unreliable, if you really need something, don't even consider ordering from them.”
“I'm not shopping at Morrisons ever again! I spent £3 on strawberries that were mouldy when I opened them the same day and all they did was make me sign up to a store card to get 100 free points (worth 10p) when I spent more money in store....Oh and a free hot drink that I'd still be out of pocket on if I sat alone and drank it whilst mulling over how mean and insulting their store is! And I had to jump through hoops to get 'all' of this! GRRRR https://media.giphy.com/media/Zaeyj0lscMhA4/giphy.gif”
“Yesterday my daughter was shopping in your little clacton branch with her 3 kids, when her 9 month old was violently sick. She approached a member of staff to apologise in the cafe area.
A lady came over with floor wipes and tissue. She then gave her an empty mayonnaise pot and was left to deal with the mess and look after her 3 kids one of whom was clearly unwell.
I can’t believe you don’t have any cleaners.
Luckily two customers came to her aid.
Very poor.”
“Just to comment on the pre packed rump steak at £4 quite simply HOW AWFUL my own fault should have known NO TEXTURE NO FLAVOUR AT ALL VERY MUDDY steak used to be a luxury, I should go to the butcher's and pay a bit more, the 20 day isn't much better although passable as steak.
Ruined my dinner that I eagerly anticipated. NEVER NEVER NEVER NEVER NEVER AGAIN.
SO DISAPPOINTED WHAT RUBBISH.”
“really disappointed that morrisons sell eggs from caged hens.
picked up mixed weight eggs, and was horrified to find when unpacking them at home that they were from caged birds.
I will not buy eggs from morrisons again, not even sure I will continue shopping there”
“Morrisons do not look after its customers they allow there security guardto tell elderly people they have not paid for there shopping even thow the guard was asked if he want to see the recipte they dont care about customers”
“Do not buy garden compost from Morrisons. It's called Richmoor multi purpose compost. It contains green waste from local councils. This so called green waste contains twigs, bits of plastic and pieces of glass. It's the street sweepings from the road gutters. It will poison your garden.”
“Their customer service is abhorrent, inconsistent and quite frankly downright rude at times. Sometimes you get the offers promised, sometimes you get the prices advertised, sometimes you don't. When you do have to ask for it to be rectified your met with silence or fobbed off. No actual help. Lately the stock levels in store are very low and I cannot count the number of times I have seen out of date stick on the shelves. Just generally disappointing. Shame. Really need to sort it out!”
“Delivery is terrible have given it a few chances, then today woke up to it being canceled.
Before that, everything was changed items missing pot noodles had wholes poked through the top. Was horrible. Will not be given it any more chances.”
“This is about this company's so called customer survey, a request you will find on every till receipt. When are they going to inform the staff we have praised them by telling them. It is an utter disgrace that this seems not to be done. I have done so twice recently and each time the staff member has not been informed.”
“I bought 3 teeshirts from Morrisons. On getting them home I realised they absolutely stank of the aromas from the cafe,a horrible fried smell. I complained to HO who said to ring the branch. Was told they'd never had other complaints so made me feel as if I was fibbing. The clothes are right opposite the cafe. They need to show belief in their customers and act upon the problem, not pretend it doesn't exist”
“I had an egg catch at me by kids in the store. Spoke with manager he really dont care. I said I will find some one to clean it up and report to front desk. He did add have a nice day after that. I spoke to head office found out the manager was speaking to another manager about offers and this was more important, ( not customer getting attact in there store) manager dont want to hear about it. Head office said there is a problem at the store with kids. My advise is to stay away when school ends as they can not handle kids in there store and let them do what ever they like.
If you ever need help in store try to find a 20 year old they are a lot more helpful than the managers who dont care about customer just about deals.
They have lost one customer here”
“We have been regular shoppers at the store in Bulwell. However, of late the shop seems to be understaffed, shelves are not restocked with many items missing altogether. When you try to find a staff member to report an issue they are always very stressed and dont take seriously the comment being made. The aisles are always clogged up with stock waiting for staff to reload the shelves ( becomming another Lidl /Aldi in my estimation. The floors dont seem to be cleaned daily as there is a lot of litter and other debris on the floor. We were so fed up we tried the store at Mansfield which was much worse! I reported my thoughts to a staff member who told me they had lost 10 staff this week. The trays in the frozen vegatable freezers were short of stock and you could clealy see these had not been cleaned for a long time. the staff in the restauarnt were pleasant but we had to clear and wipe our own table.
We are going to give Sainsburys a try as the last time i tried them the store was much cleaner ,the shelves were more or less full of product. Our bill was about £5.00 more but i would willing pay this to have a better shopping experience.”
