“My word. Not much good being said about Morrisons is there. Not surprising really I guess. This company has a serious issue with BB dates, especially in the bread and cake departments. If something is bb, say the 26th October, and today is the 27th of October, it for certain means the quality is not as fresh as the day before. Do they mark it down though? No, they do not. Their so called fresh fruit is rarely fresh, with emphasis on their bananas. The strawberries much the same etc etc. Their prices are rocketing up weekly, making them almost as expensive as Tesco, if that's possible. Almost next to the store I go to there is a smallish Asda, in Dover. To make a test I went in there last week and bought some things I normally buy in Morrisons. How much did I save? £3.47p!! This was just on five items!! All Morrisons stores will be the same of course so it would be wrong to single out any one store as being at fault with prices. I mentioned Dover simply because I used to go to that one. Not anymore though. The one redeeming factor for the Dover store is the attitude of the lovely checkout staff.”
“Utterly outrageous and abusive treatment, I can not understand how they are still in business.
I have been doing my main grocery shopping on line for as long as on line shopping has been available. I am a wheelchair user and can't get around a supermarket to do a full shop, the most I can pick up in person in the supermarket is a few items I can place in my lap. Morrisons has always been my favoured supermarket, both for range and price of products, and for the staff who are unfailingly kind and helpful in person. It was with utter delight therefore that I noticed a poster recently on a train implying that Morrisons now delivered to my area, and I booked my first delivery - a full months groceries to come on my upcoming payday. I got a chirpy text reminder the morning before, and that evening, discovered that I was out of cooking oil, and went to see if it was too late to add to my order. What I saw on the web site was confusing. My order was showing as cancelled? No new texts since the chippity-chirpy reminder, but I checked my emails to be sure, and there was an email telling me that my order had been canceled as the payment had failed. Well, duh! I didn't get paid until the following day. I've shopped with several on line retailers, who all take payment the same day as they deliver, perhaps an hour or two before, so this surprised me slightly, but didn't overly concern me. So today I followed the instructions in the email, went on line, checked all my details were correct. They were. I'd updated them all the previous week when placing my first order on an old account I must have set up years ago . I reordered, and added the oil. And received a message 'Your order has been successfully placed' after the HSBC security password process went through as normal to confirm my card.
This evening, I thought I'd better check. To my surprise, I couldn't log on to the Morrison's web site *at all*. It gave me a message that my account was 'inactive'. I popped back over to my email ... turns out that within an hour of my placing the order this morning they had cancelled it again, and again without bothering to phone or text to inform me of doing so, again, saying it was because they couldn't "validate your payment method". I have no clue what their problem is. I saw the HSBC screen come up and confirm the card. In all my years internet shopping, of course I have had a couple of occasions where there were payment problems before. Once my dog ate my card and I ordered a new one, and didn't realise the dates were different because the card number remained the same. On another occasion I'd cancelled a stolen card after making the grocery order. Both times the supermarket rang me. And we got the problem solved straight away. And got my groceries maybe an hour or two late. Understandable. I'm not asking anyone to bring me groceries I haven't paid for, after all.
Morrisons however, don't take that approach, and don't seem to realise that phones are for anything other than spammy marketing texts. Sad, that.
So anyway, I rang their customer services number, and this is where it gets really, really bad. This is the point where the soap opera suddenly turns into a horror film.
I got through to what was clearly a call center far far away, in another galaxy, a different time zone, and an alternate reality. I was answered by a very rude and officious woman with a chip on her shoulder and a serious attitude problem, for whom pleasantries such as 'Hello' and 'how are you' do not exist. I didn't get to tell her the problem for quite a while as she snapped and demanded all my details from me before finally snapping 'whats the problem' at me in the kind of tone an exhausted and infuriated school principle uses on the 97th miscreant they have had to deal with that hour alone. I told her. I also explained that as a wheelchair user who was totally reliant on deliveries for food, this fiasco has left me without the means to have a dinner for today, tomorrow and possibly a few days after that while I try to get an alternative delivery sorted. It would have been a good opportunity for her to apologize on behalf of Morrisons for the inconvenience they had caused. Instead she just went on the attack implying that I was 57 kinds of stupid for not knowing by magic that they wanted to 'verify my identity' - and very confusingly, while the emails seemed to suggest it was my bank details they were concerned about, she seemed more fixated on my address.
(Dear Morrisons, there is a lovely document known as the 'register of electors'. Its one of hundreds of ways you could quickly and easily see that my name is indeed registered to my address)
Anyway, this story unfolds thus. If you want to be a customer of Morrisons on line grocery shopping, you need to apply by making a first order. Which is cancelled by default. But you won't be warned in any way that this is just a dummy run. If you complain, you will be derided as stupid for not magically knowing that this is how they do things. You then need to run the gauntlet of horrible customer service people far far way - if you are willing to take the initiative to phone them to find out why your order was cancelled. You will then once more be derided for being utterly stupid for not knowing that you were supposed to bring your passport, birth cert, 93 utility bills all from the last 5 days, a sample of your maternal grandmothers DNA, and hand it all in at head office, which exists at an undisclosed location, probably accessed through Diagon Alley.
Once you have done that, apparently, they might be willing to take your money and bring you some food. Until then, good luck, and if you experience serious medical problems due to being left without food due to their bizarre business practices, well, that's just your tough luck.
Of course, at any stage if they had just provided the relevant information, and communicated with me in a reasonable way none of this would have been a problem. The only text they sent was a confirmation that my delivery was coming. Their 2 emails claimed 2 things, neither of which made any sense, and their customer service person said something totally different again but which revolved around asking me to verify my identity. I don't have a problem with being asked that. I'd opened an account maybe 5 years ago or so to see if they delivered to my area, and at the time they didn't. 5 years later I go in, change all the details except my phone number as I've moved house and changed bank cards since then, and make a big, big order for a months food plus a shed load of drink and goodies for Christmas to take the pressure off next month. It would have been perfectly reasonable for them to ring me, and ask for reasonable confirmation. What is not reasonable is to just cancel my orders without explanation or apology, and refuse to take any responsibility when I explain that as a disabled person this is leaving me in a serious and dangerous situation. I always like Morrisons most because they seemed *more* human than any of the other big supermarkets. I will never buy so much as a loaf of bread in a Morrison's again.”
“Delivery quality is very poor!
Their website is unreliable. Make sure you receive an email every time you place an order or make changes to your order and give them a call or just switch to another supplier like ASDA otherwise you end up like me not being able to prove anything.
Rememebr you cannot return fridge items.”
“visited my new morrisons in acocks green done my normal shop as i did at asda only to find how much more expensive it is so i will not be useing morrisons again”
“Ok. Has anyone noticed the shockingly high prices in their stores, and the rate at which they go up? Is it to pay for the seemingly upcoming compensation they will have to pay out to thousands of staff? What a cheek. Next to their Dover store is an Asda. Now wouldn't you have thought that they would take notice of that store's prices and quality? Seems not. Dreadful company.”
“Today I went to Morrisons S Gyle, Edinburgh to buy tobacco and Morrisons claim that I don't have an identity card ... and they don't accept Romanian ID Cards because they are not trained. They cannot read my CNP birthday and I cannot proof my birthday. I felt awful, this is not normal.”
“I have just had a Fiery Phaal and may I say that I am left feeling disappointed. The dish itself had quite a lot of chicken in compared to your standard supermarket curries, however that's is where the praise ends. Just like another review the dish had no curry taste at all and indeed it was like a cheap hot pepper sauce was the main base. This is truly a shame as it could have been so much better, I for one will not be rushing back.”
“Dear Customers,
I a sad to write that the customer service experience is more than rubbish.
I visited the store, the staff were more interested in the World Cup and its progress.
I found the security guard and staff showed lack of attention to their duties, were rude and genuinely had no regard for customer care.
I late r found the management were apathetic and did not persue customer comaplaints
Poorly run store.
Address: 51 The Broadway, Wimbledon SW19 3RG
Regards”
“There are NEVER any staff on the meat counter. I always have to wait and then go and find a member of staff on another department. This happened again yesterday and I was told the butcher had gone home. Never any visible managerial presence either.”
“My Saturday online shop was about £70... Then when delivery came on Sunday it was about £65... as some items not available. Wednesday checked my bank account as going out in the evening to find the £65 had been taken from my account and also the £70 was still pending so could not access this money. Morrisons blame the bank as say any pending money is released back to the account within 24hrs. The bank were still waiting for morrisons to say this payment not needed but when I explained what had happened the bank returned the pending payment to my account wnich didn’t help with my evening out. Morrisons team leader was going to phone back the following evening but didn’t. Had to send an email and eventually he spoke to me but was told again the bank was at fault and this is how they deal with online shopping to avoid fraud !! As they had put a hold on £70... and if I hadn’t got a further £65... left in my account I probably would not have got my shopping and would I still have been waiting for the £70 to return to my account ......I,m returning to Sainsbury’s on line as they take the money out when the shop is ready to deliver. What a shame Morrisons don’t do this ......”
“Shelves are always less than half empty, you ask the staff-if you can find them! To look in the back & there’s non in the back, the new bakery with new cakes at skipton Morrison’s never have the new cakes advertised! & if your looking for a strawberry or Banoffee waffle then forget it there’s never any! Never any staff to make them & if there is staff there’s never the ingredients to make them! You go to do a weeks shop-spend over £130 then need to go elsewhere to get the rest of your shopping! I ordered my Christmas food last year to be collected on Christmas Eve to turn up to be told they’d run out of the ingredients for the deserts I’d ordered! Christmas & Boxing Day ruined as my food menu had been carefully selected to go together as a 3 course meal 😡 Come on Morrison’s you used to be my favourite supermarket now you’re becoming the worst!”
“Called today bought a gammon from you butcher stall had to wait 7mins while your butcher served is displayed meats on the shop floor paid over £3 pounds for one piece when the gammon was cocked it was like eating a piece of leather this is nothing to do with the way it was done it is just very poor quality meat at a dear price this is the last time.”
“Ordered 9 bottles of prosecco to be delivered at 9.30 pm for my birthday the following day , didn’t turn up !! Apparently emailed me at 1-23 am to say it’s cancelled due to problems with my card !! Did not get any email !!! When I called were veer unhelpful and basically didn’t care ! I ordered with Sainsbury’s straight away and received the prosecco the same day !!! Morrisons have to be the worst on line shopping and will never use again”
“Dont buy from Morrisons appalling service, food delivery, didnt turn up last night, driver said it be here first thing this morning, still nothing, just rang and they said I could have goods redelivered this evening. which i told them was totally unacceptable, I dont want food that would have been travelling around in a van for 36 hrs. cancelled order wont be using them again”
“We ordered some food to collect for my one year old baby’s birthday party and when we went to collect to the shop yesterday , 2.5 hours before the party started , the store informed us that the food was not there. what it should have been a very special day turned into a stressful moment... never order food to collect from Morrisons (or at least check with the store beforehand!).”
“2 despicable mouthy scuffy female cashiers. The management of the store is rated NIL and the hygiene standards in the BRENTFORD store is disgusting and if one looks at the scuffy appearance of the management then you will understand why the store is managed in a slap-dash way. DAVID POTTS the CEO needs to answer his emails because he needs to have respect for the paying customer and NOT the despicable staff he employs who are a insult to the late MR. KEN MORRISON. Constant emails and phone-calls to head office have been a waste of time and effort because the cowardly staff are too quick to fob one off with their lies and deceit because they do not want to hear the truth.”
“In an earlier post I stated I had been banned from a store after raising a concernabout being barged out of the way by a female member of staff. Raising my voice after my concern was dismissed by service manager was deemed "threatening behaviour "!
I forgot to mention I am disabled and use crutches to mobilise.
Unbelievable!!”
“I saw a man told to leave plymstock store after he raised concerns over a shambolic fire incident. Staff held customers in main door area and then stood around chatting, like an episode of trolled!
Staff told to move away from doorway area big cheer from them as they went, leaving customers by the door. Some staff then told customers to go in the store whilst other staff sent them out again.
The customer raised concerns and was told to leave by Eric the service manager.
No organisation or idea as if a real fire, it was not a drill, customers were in worst possible area.
Staff appeared unhelpful and poorly led, confused and happy to be out of the store.
Reflects poor management and concern for customer safety they just want your money.”
