“I have been a loyal Morrisons online customer for just over a year. Unfortunately, it has gone downhill recently with deliveries being delayed over an hour regularly and missing items that I have been charged for but not delivered. I am disabled and had to go out to a 24 hour garage to buy an essential missing item at 11.30pm due to my delivery being so late. As it was a garage I had to pay £8 extra to what I would normally. Unapologetic and rude call centre staff. Lost a customer. This is happening too frequently”
“Terrible company. Extremely high prices (catching up with Tesco) and fresh fruit that is an absolute disgrace. Their fresh veg is not much better. They are also introducing more self service checkouts in their stores. Come on people, don't use them!! You pay for staff on checkouts within every single thing you buy, no matter what it is or how small it may be. If you MUST use them then demand discounts for doing so. If enough of you do so they will either say yes or you can shop elsewhere. Apart from Aldi anywhere is better than Morrisons.”
“I can honestly say this about Morrison's , worked there for 16 and a ½ and this is not right .. First few years I spent dogging , taking cardboard of shelves for recycling , I asked the company nicely for extra hours " which they obliged " .. Working nights I was told to replenish the aisles , pallets have to be under a red line which should be under 6 ft .. now most nights I worked there they came in over that red line , me being 4 ft 11 had problems stretching to reach some stuff off the pallets .. the manager constantly bullied me into why I was so slow at my replenishing , I tried explaining about the pallets but he wasn't interested .. After a few yrs working on nights , I got a curvature of the spine , lost my hearing and on top of that got epilepsy .. My epilepsy in under control now as my hearing , wearing hearing aids .. Now after my torment on nights I said it was too much as it was making me ill , they decided to put me into a cafe as an assistant .. I was mainly on the dishwasher , this is where I started getting depressed and had anxiety .. what with my other illnesses I didn't need the manageress to be on my case 24/7 .. I had hearing loss and couldn't hear her half the time , I did explain this , well I didn't need to as she could see I wore hearing aids .. I told her about my depression and anxiety and my curvature of the spine I got from night working she laughed at me .. never mind my epilepsy which was under control .. Now I worked in the cafe for quite a few years .. Complained about the store manager at nights , nothing was done about it .. then I complained about the manageress on days in the cafe nothing was done about it .. Well September 2017 I was suffering from really bad depression what with my Aunt going into hospital eventually she died .. I did something twice not thinking stole a cereal bar and got dismissed and sacked .. Now bereavement , my anxiety , even as my doctor told me it could have been kleptomania or an epileptic episode that made me do this as I've never stole a thing in my life until then .. Dismissed and sacked and was even told my attendance record was at 97% .. they were not interested in my loyalty to the company in 16 and a ½ years , they didn't even consider the way I was when I stole them items .. If you feel Morrison's is a good company after reading this .. then so be it ..”
“The very worse thing about this company is the quality of their fresh produce. I say quality tongue in cheek, for the quality is atrocious. Fresh fruit is never fresh and will not last. Bread BB dates. Do check them carefully won't you. Stores are much too hot in winter especially near the checkouts. Don't put your fresh meats on the belt until the very last moment!! Then of course we should not forget the amount of items missing from shelves. Don't they ever make sure these are full before opening? On the other hand I would, if I could, give ten stars for most of the staff.”
“They cancelled my order and deleted my online account because apparently selling cigarettes to a 63 year old person is "risky". They haven't answered my Subject Access Request adequately and won't tell me why I'm "risky" nor will they tell me exactly what they did with this information. If they don't answer my questions to my satisfaction within 14 days, I'll make a formal complaint to the Information Commissioners Office.”
“I have tried ordering online, twice, the first time they took my money then couldn't give me the delivery slot I wanted. The second time everything seemed ok, but then I received an e mail saying they couldn't process my payment!”
“Went in for breakfast is cafe. Told no scramble eggs as had run out of packets of it? Even though lady cooking fried eggs with dozen of fresh eggs incapable of making a fresh scrambled egg. Pathetic customer service. Who wants to eat a scrambled egg out of a plastic packet anyway. Then told it was fresh egg. How can it bee fresh when its been in a plastic bag for weeks???”
“OK I'm gonna explain everything, I went into the shop at 3 am and I went in on my hoverboard and 5 seconds later, the dumpy security went diving into me and made me go flying into my gran's trolley and knocked her over and my hoverboard has been scabbed so I'm suing them later on.”
“Shocking company all round really. Not fresh fresh produce especially fruit. Most store baked bread is terrible and doughy (damp) because it is wrapped whilst still hot. It's true, feel it for yourself. Most staff though are fine. Morrisons are very expensive. They are also too hot, in the Dover store anyway. If you have a lot of shopping be careful which checkout you go on as the heat belting down will start cooking your food if there for long enough. In the pet food area, where the cat food is, the heat belting down must surely be a health hazard for the top racks of food which will be hot!!!!!! There is a new Lidl opened in Dover. Hint hint.”
“I am very unimpressed with my morrisons deliverys. The last few times things have either been damaged or missing. £25 worth of items was damaged on this one delivery and i was not happy! Also they wouldny refund me because i chucked it in the bin. The chicken was open so leaking all over my other food, a keg of beer we got for the first time was leaking in the bags and a few more bits. Also prdered mice meat and both only had a days life even though online it stated a guarantee of 3+days . Not going to lie most of my experiences have been good and iv always rated morrisons but i have had enough and i wont be shopping there again.”
“DON'T SHOP ONLINE WITH MORRISONS
I ordered some cigarettes online, only to receive an email saying my order was cancelled. Then I discovered my account was closed. I telephoned twice and was given a vague, general comment that did not address this cancellation specifically. "A business decision"? A very poor one. I'm well over 18, have an excellent credit record, and order online from numerous other businesses with no problems at all.”
“Store opens at 6am, but pallets all over the aisles, cardboard everywhere, no bread available because its "too hot" only one till out of 18 open ? Hot deli not open till 7am. No newspapers?? Staff morale seems rock bottom.... what the hell are they running?”
