“I doubt very much that the cucumber had been frozen. It was most likely simply on it's last legs, like most of this company's fresh produce. Go somewhere else, not Aldi though!!”
“messed our large orders around twice now missing half order or placed refrigerated food in warm area.
at first i was a fan of morrisons yes they dont have a substitution policy of giving you the more expensive substitute for the same price as what youd ordered. but they usually have very few subs. well a year on from wen u started shopping online with them because me and my mum cant drive as were disabled and live in a rural Bristol village cleeve. northsomerset. then a couple of months ago i would get my groceries delivered a lot of subs and some items missing from my order but not wrote on the receipt so id have to call them for a refund. then a month ago 23rd april 2018 i live with my mum so i get my shopping delivered the Friday before she gets paid on the monday after that day her shopping was to be delivered by morrissons and its always a large order over £140 and that time the delivery lady came to the door said unfortunately i cant find 1 of your totes with your shopping. so she delivered what she could and left. i got onto the phone to morrisons and told them about this and they said the person loading the van didn't load half of our dry goods/ambient and that they would refund me i said thats no good we needed those items like today long life milk and other stuffs like dog food etc and she said ok what i cant do is arrange to have it redelivered Wednesday the items we didn't get and wave the delivery fee i said yes that would be great. and she gave me a £10 voucher to use off my next order. Wednesday came got the dispatch email with a 2 x 5p bag charge lol trying to charge me for bags that they already had in the missing tote thieves. got that back because had load bags to hand back but was more than the 10p charge so the delivery driver deducted only 10p from the order so i called them again to explain and she said yeah because there was no balance as was a token code they made to get my shopping redelivered because they kept the money rather than refund me. so she had to refund the bags from the original Monday order lol. then i did my order as usual every 2 weeks on was OK for 2 weeks no issues then another order after the 18th i did my order we did another order for my mum for her shopping on 21st and i was waiting in the hallway for the driver to bring the shopping to the door. he was in the van looking around and then looked at me oddly and then turned away and i had a feeling something was up. he brought the totes with my mums shopping to the front door and then said unfortunately some one has place all our refrigerated goods in the ambient area room temperature and has been there since the morning. so he got onto the phone with the depot even though he was trying to get through for 10 mins and said ill pack this away and move the van then call them again so i shut the door started packing away some shopping to a nock at the door and he was there said head office said i cant give you the food because its against health and safety i can understand that but this is the 2nd time something big has happened like this. i told him about before and that we need that stuff its milk,bacon fresh meals etc obviously wasn't going to want it though as be ill but the fact they've inconvenienced use again. not like i can drive to go shopping. as i dont drive. also corner shops over priced and docent sell red milk. and i then got onto the phone to head office and complained they're arranging re delivery for Tuesday tomorrow now 10-11 am waving delivery charge. she said ill issue you a £10 voucher to say sorry i said no point as this was your second chance wont tempt fate again and she said instead if you want i can apply it to Tuesdays order and it will make the bill cheaper from £28.91p to £18.61 she price matched bacon because the bacon we ordered was out of stock so she credit 30p difference from the order as it wasn't my fault they went out stock so the sub should be same price. so she did. but im 100% not going to shop again with them something big would have to happen maybe some compensation or free order etc to say were realy sorry but nope just a voucher to use on another dodgy order lol thanx but no thanx. was thinking of selling this story to the sun or mirror i read tons of junk story's im sure they'd like this lol.”
“we have been shooping at swadlincote store since it opened on a friday evening but recently we are finding that the shelves are vertually empty , i'm told by the checkout staff that this is a new policy to not restock during the day , so for many weeks now we have been spending some £30 to £40 less per week ,we have been leaving morrisons and going to saisnbury for the balance so from this week morrisons will lose another customer as we will do all our shop at siansbury's”
“The Dover store again. Why is it that whenever the lovely flower lady is on holiday, or days off, the display of flowers is about half the normal. Not only that but the bb dates will be almost up. The variety of flowers on display is quite pathetic then also. Does this store never arrange for the flower dept to be properly covered when she is not there? Obviously not. Oh, and while she is away the plants outside still need watering. Please come back1!”
“At the moment the Morrisons in Peckham London is very poor. Up until a few weeks ago it was quite good but recently there are empty shelves everywhere and a poor selection throughout the store. many local people I know are now shopping elsewhere until this branch improves.
Customer services online have been less than helpful with their replies having poor English grammar !!!
No photo to upload I'm afraid.”
“???? Yes, but what about the actual store? Plants etc do nor give an idea of what goes on inside. I too buy their plants but wouldn't give them four stars just because I do.”
“Fresh food, such as fruit, always on last legs, especially bananas, nectarines, peaches and mangos, to name but a few. On to their bread. Any packed baked in store bread, especially in the Dover store, will be packed before it has cooled down properly. This results in doughy, damp bread totally unfit for purpose. I have complained endlessly about this but the practice continues. Bad management. Watch out for their packed branded bread. Always reach right back on shelf to get the longer BB date as they will put all the others in front. The only good thing about this store are the nice checkout staff.”
“I have been a loyal Morrisons online customer for just over a year. Unfortunately, it has gone downhill recently with deliveries being delayed over an hour regularly and missing items that I have been charged for but not delivered. I am disabled and had to go out to a 24 hour garage to buy an essential missing item at 11.30pm due to my delivery being so late. As it was a garage I had to pay £8 extra to what I would normally. Unapologetic and rude call centre staff. Lost a customer. This is happening too frequently”
“Terrible company. Extremely high prices (catching up with Tesco) and fresh fruit that is an absolute disgrace. Their fresh veg is not much better. They are also introducing more self service checkouts in their stores. Come on people, don't use them!! You pay for staff on checkouts within every single thing you buy, no matter what it is or how small it may be. If you MUST use them then demand discounts for doing so. If enough of you do so they will either say yes or you can shop elsewhere. Apart from Aldi anywhere is better than Morrisons.”
“I can honestly say this about Morrison's , worked there for 16 and a ½ and this is not right .. First few years I spent dogging , taking cardboard of shelves for recycling , I asked the company nicely for extra hours " which they obliged " .. Working nights I was told to replenish the aisles , pallets have to be under a red line which should be under 6 ft .. now most nights I worked there they came in over that red line , me being 4 ft 11 had problems stretching to reach some stuff off the pallets .. the manager constantly bullied me into why I was so slow at my replenishing , I tried explaining about the pallets but he wasn't interested .. After a few yrs working on nights , I got a curvature of the spine , lost my hearing and on top of that got epilepsy .. My epilepsy in under control now as my hearing , wearing hearing aids .. Now after my torment on nights I said it was too much as it was making me ill , they decided to put me into a cafe as an assistant .. I was mainly on the dishwasher , this is where I started getting depressed and had anxiety .. what with my other illnesses I didn't need the manageress to be on my case 24/7 .. I had hearing loss and couldn't hear her half the time , I did explain this , well I didn't need to as she could see I wore hearing aids .. I told her about my depression and anxiety and my curvature of the spine I got from night working she laughed at me .. never mind my epilepsy which was under control .. Now I worked in the cafe for quite a few years .. Complained about the store manager at nights , nothing was done about it .. then I complained about the manageress on days in the cafe nothing was done about it .. Well September 2017 I was suffering from really bad depression what with my Aunt going into hospital eventually she died .. I did something twice not thinking stole a cereal bar and got dismissed and sacked .. Now bereavement , my anxiety , even as my doctor told me it could have been kleptomania or an epileptic episode that made me do this as I've never stole a thing in my life until then .. Dismissed and sacked and was even told my attendance record was at 97% .. they were not interested in my loyalty to the company in 16 and a ½ years , they didn't even consider the way I was when I stole them items .. If you feel Morrison's is a good company after reading this .. then so be it ..”
“The very worse thing about this company is the quality of their fresh produce. I say quality tongue in cheek, for the quality is atrocious. Fresh fruit is never fresh and will not last. Bread BB dates. Do check them carefully won't you. Stores are much too hot in winter especially near the checkouts. Don't put your fresh meats on the belt until the very last moment!! Then of course we should not forget the amount of items missing from shelves. Don't they ever make sure these are full before opening? On the other hand I would, if I could, give ten stars for most of the staff.”
“They cancelled my order and deleted my online account because apparently selling cigarettes to a 63 year old person is "risky". They haven't answered my Subject Access Request adequately and won't tell me why I'm "risky" nor will they tell me exactly what they did with this information. If they don't answer my questions to my satisfaction within 14 days, I'll make a formal complaint to the Information Commissioners Office.”
“I have tried ordering online, twice, the first time they took my money then couldn't give me the delivery slot I wanted. The second time everything seemed ok, but then I received an e mail saying they couldn't process my payment!”
“Went in for breakfast is cafe. Told no scramble eggs as had run out of packets of it? Even though lady cooking fried eggs with dozen of fresh eggs incapable of making a fresh scrambled egg. Pathetic customer service. Who wants to eat a scrambled egg out of a plastic packet anyway. Then told it was fresh egg. How can it bee fresh when its been in a plastic bag for weeks???”
“OK I'm gonna explain everything, I went into the shop at 3 am and I went in on my hoverboard and 5 seconds later, the dumpy security went diving into me and made me go flying into my gran's trolley and knocked her over and my hoverboard has been scabbed so I'm suing them later on.”
