“Morison more expensive them Waitrose!!!!! Bread I buy always the same !!!! Morisson price 1.50 but Waitrose is always !!! 1 pounds !!! I notes my bills for food in Morisson gone v high recently !!! Today wanted to peaches and on the shelf says OLD PRICE is 50 pence !!!!! When come to the till was 1 pack !!!! 2.85 pounds !!!!! So I refused to buy ! On on Gala melon on the shelf is written 2 for 3 pounds but price on the till was 1.75 each !!!!! Is horrible to treat loyal costumer!! !!!!!!! Like that !!!!”
“A terrible company that regularly runs out of certain items and fond of selling best before foods after the bb date and not offering discounts. People, no matter what you are told in store ie (oh but sir/madam, it's still fine). Well, it is not "still fine". It really isn't as fresh as the day before the bb date. Common sense really isn't it, but not, it seems, to Morrsions staff. Bb dates do not mean the food is unsafe after that date however. Ok. Let's clear it up. In a nutshell from the FSA. "Under European law, best-before (BB) dates show when food is at its premium quality, while use-by (UB) dates show when food must be eaten by before becoming a potential health hazard.
'It's up to the consumer if they want to eat food past its BB date,' says a spokesman for the Food Standards Agency (FSA). 'It only indicates that the food will "not be at its best".
'However, UB dates are useful. The manufacturer will have placed this information on the label to show when a food could cause food poisoning if eaten, especially important for children, the elderly and pregnant women.'
There we are then. All cleared up legally.”
“Have been using Morrisons online food delivery for some time now. The drivers up until this point have been great. Just had a delivery and the driver was very rude. He even threatened not to deliver my order - for not listening to him! Long story! I am shaking still even after an hour. Not quite sure what to do other than not use Morrisons again. I have used online shopping for years and years and never every had any problems or been threated like this before!”
“Er, most things went wrong. No skimmed milk on shelves. Out of stock of my potatoes. Eventually found an assistant who got the milk from the back. Asked for the potatoes, was told none at back either.
Queried all this at customer services. Was told the ordering system doesn't work and fails to order early enough. Milk not put on shelves ' because people might come in and buy it and there wouldn't be any left for other customers!' This is madness!!
Rang Head Office Customer services who rang the store. HO rang back and assistant manager said the milk conversation never happened and there were plenty of the potatoes out back. So why was I told there weren't!??? And why accuse your customers of lying, especially when there is a witness to the conversation?
These issues have been getting worse for months. The local Aldi is rammed and this Morrison's is deserted Only good thing is that the Morrisons car park is nice and empty! And likely to get more empty, I feel.”
“Been reading the reviews and have a problem with some. How on earth can someone give them four points and then give a bad review. Morrisons are, by and large, a seriously at fault company from their atrocious fresh produce to their bread and bad management locally. Staff moral in the stores I have been in is low at best, and the utterly ludicrous issue of them needing a certain amount of good customer feedback per week should stop. Supervisors harassing checkout staff and a too often running out of carrier bags in some stores. Fresh fish which has obviously been previously frozen and please, do check sell by dates!! Stop asking customers if they have a discount card. If they have one they will present it to you as they want the discount or whatever it is. Please do give those little FREE bags to put ones plants in and not wait to be asked for them. I am tired and weary of Morrisons stores, and yes, I know, I do not have to shop in them. I do try to get most of what I need elsewhere.”
“Friday 29th September in Dover Kent store. The usual things wrong especially on the bread area. Fresh bread. Most of this is beyond it's best before date. IE...It will have best before the 29th, but today was the 29th. This means that it was better yesterday on the 28th. Nearly all the so called fresh bread is like this on a daily basis. Then why is it not ever priced down? Then there are the many items with out of stock labels in place instead. Why? I don't go there to find things I want regularly are not there. But, there is worse to come. I have for a long time been getting irritated by so called check out supervisors trying to rush me and others along to another checkout. Okay, so they want the lines to roll along smoothly without queues building up. Why cannot they understand that many many people have a checkout they like to go on regularly because of the friendly operator on it. They do not mind a bit of waiting to do so. They do not want to have anyone get annoyed because they won't move to another queue. What a cheek!! Also at the same store there is pressure to check out using self service. I don't use self service!! Why? Because every self service checkout represents someone out of work. Not only that but the cost of paying someone to check my goods out on a checkout has been factored in to the price of items. Self service checkouts? Offer people discounts to use them. Soooo, I decided to give Aldi a try the other day. No checkout pressure, no self service checkouts and cheaper prices for many items. Not all products are good quality but many are, and better. So, Morrisons of Dover, you need to get your act together.”
“Visited Welshpool Morrison's this morning. Went to the deli counter and waited nearly 5 minutes to be served ( there wasn't anyone else waiting) The girl was there but was preoccupied with another task. Went to the magazine isle to find the current magazines had not been put out. At the till the girl was more preoccupied with chatting to her colleagues than serving us. On returning the trolley found the line of used trolleys half way across the road as no one had collected them. I wouldn't normally shop there but for certain items that are better than Tesco. At Tesco the attitude of the staff is far superior and very helpful”
“How disgusting I went to my local Morrison’s in sidcup to buy 6 loads of fresh bread when I asked for them to be sliced the young girl took them out the trolley threw them on the side after slicing them threw them back into the trolley and said in future if u want more than 2 loafs you need to phone and order them I spoke to the store manager whom said that was rubbish if it was 20 loafs then yes but 6 loafs would be fine and did not need to be ordered I came home and contacted head office that didn’t really want to know the lady contacted the baker manager that said the reason the young girl was throwing the bread was because she was frustrated and she had told me before that I needed to order the bread which is rubbish she has never served me before and I don’t see how that can be a excuse for the way she treated and spoke to me and threw my bread about I only go in once a fortnight and get 6 loafs of bread to freeze this type of customers service is appalling but no one seems to want to know or do anything about it”
“I went into the Morrisons petrol station in the centre of Cromer to buy a newspaper. I had my dog with me and was sold in a very rude & ignorant manner by the middle aged thug behind the counter to get that dog out of the shop. It was the manner in which he did it that was so appalling. When I rang head office to complain, they would not accept it unless I gave them full details of where I lived, which I wasn't prepared to do as I didn't want to invite retribution from the thug.”
“Morrisons cafe llanishen cardiff
Just bought fish & chips with coffee what a load of rubbish fish as flat as a pancake all batter with a tiny bit of grey fish yuk swimming in grease which i mopped up with tissues then to top it all a fly landed on the plate.. what a disgusting expensive waste of money ....”
“Morrsions Cambourne Store Manager Jamie refused point blank to replace two packs of cigarettes (£21.56), even though I explained that I had bought the wrong packs for my wife, based on incorrect information given to me by the lady serving at the cigarette counter. She even said that if the packs were not the right ones, they would exchange them!!!
When I took the cigarettes back home to my wife, the packs were indeed the incorrect ones because of incorrect information supplied to me by Morrisons employee. So I went to exchange the two packs for the right ones, only to be told (by a different lady, and also the Manager Jamie) that they would not replace them!!! The Manager even lied to me saying that the cigarettes could not be returned, by Law!! Not correct, and it is not acceptable to lie. When pressed, Jamie admitted that it is to do “company policy”, and not "law". I do not understand this policy at all - and Jamie the Manager did not bother to explain; not a very good attitude for a store manager, and not conducive to keeping loyal customers (who have been shopping at the store for over 20 years!!!) and gaining new ones!! VERY BAD customer service. VERY POOR company policy. Never again shall we shop at Morrisons.”
“""sincec refurbishment of the Pakefield store, thigs have gone downhill. Took ages to get signs changed to sow whewre goods were.Lots of complaining customers, two weeks later they printed a store map- Yer Aldi did their refurbishment map BEFORE the refurbished. Car parking was a disgrace during alterations and now there are no seats for weary customers, despite assurances all would be complete by 25/7/17. There was several seats till 10 days back, they vanished and we are fobbed of with the excuse they will put in a bench.No consideration shown to the elderly or infirm. I also want toknow if teh meat is killed inthe Halam way- if it is then its goodbye Morrisons”
“Melton Mowbray store. I don't use Morrisons very often but my experience today has put me off completely. The checkout operator obviously knew the client in front and continued to have a personal conversation with her. Took ages to scan her goods whilst pausing in between each item to chat away. My goods were all on the conveyor belt whilst I waited and waited, watching other customers at other tills complete their transactions. Very rude on the part of the assistant and very unprofessional.”
“Dear Morrisons,
Can you please explain to me why the Villa Maria wine has previously been £7.50 in your store and suddenly it's £9.50..( I didn't realise until I looked at my receipt at home). I didn't return it, as after the day I had at work I needed it!!!!.... Tesco and Asda still have it at £7.50. I'm a regular Morrisons customer, and would prefer it to stay that way. I think a £2.00 increase on a bottle is extortionate. I pass a large Tesco, large Asda and 2 Aldi's on my way home from work just to shop in my local Morrisons store. Now that's loyalty!!! Come on Morrisons, we locals don't like to pay an extra £2 a bottle.
Regard
Maire Kelly”
“I try not to visit this store too often as is seems to be run by imbecilles.last time I lady on checkout was so slow it was untrue then it was staff changeover and all I heard from her was all about her ailmontsvisistedailmonts long it would take her to walk down the to the staff room doom ailsedoomoom !!! Today another mature lady on checkout who was more interested in what was happening elsewhere in store. It took her so long to give the guy in front of me his 47p change that her till alarm was going . She made no eye contact with me just looking around and at some points nearly standing up to have a good look. The amount was mumbled to me I put my card in after waiting nothing so I redid my card she then decided to press the button.another mumbled response.are you employing retards .shall not be rushing back .management pull your finger out this is the shop floor I shall vote with my feet .totally SHIT”
“Morrison cafe in hoddesdon, clearly the staff in there are lacking education. My food was incorrect when I approached the cashier he began to argue with me about my order. Disgusting behaviour. He hadn't even taken my order to staff with. The so called manager of the cafe not much better. I manage care homes I will not using the store or any othe Morrisons store in the future. Go sainsbury food is fresher and serve better.”
“Kirkby in Ashfield store. Bought meat for a BBQ and extremely disappointed. Really stringy and uneadable. Threw it all away. Quality of produce going downhill rapidly. We only use it for convenience but won't be making that mistake again.”
“Went to shop in store at Morton palms Darlington due to an incident ended up being called a prick by one of duty managers tried to complain to other manager their but to no avail was given no to phone by girl at customer service I called same day spoke to young man who said he would sort it out and get back waited several weeks had to ring again spoke to manager who said would sort it previous person had not reported full facts and get back few days and get area manager to ring waited a few weeks again rand again told had problems with system and would sort it told then I was going on holidays till 24/8/17 said would ring back then rand while I was on hols then rang again to day .My main problem with thisl is a was inform
Ed by various people that the management in this company are a law to themselves .and cover each others backs the store managers have done this and I also think by the results of the complaint the customer services are in the same boat and none are customer focused may be not properly trained as it seams they do not listen but just talk away as if they are right .It is not the shops and lower staff that is the problem but the full management are they trying to run the stores down I heaved shop with them from when it was a proper family store but now I am Moe convinced that what a was told is true we will unfortunately not be going back and will not recommend them to any one as the store has been let down by the people who run it and let down the front line staff.”
