“It was my first time ordering Morrisons shopping online, I spent £147.00 I received my delivery this morning and I was missing 18 items from my order. Also, a number of my “ fresh items “ had a used by date of tomorrow, so unless we use all of the items today, they will be going in the bin tomorrow. I paid £147.00 and actually only received £123 worth, called customer service immediately to report, got apology and been told that the driver would not be able to come back with the box the driver left behind. As a gesture and apology she would send me a voucher which I’ve just received on my email, a massive £5 for my troubles, hardly worth using a diesel for my car to spend it. I would like to point out I’m not short of money and not looking for financial reward but however I did expect a better customer experience than that. The customer service lady admitted that the driver had probably left one of our boxes behind, oh well I’m off to Tesco now to get the items Morrisons didn’t bring me. Poor show Morrisons!”
“What happening to Morrisons, I have been in several times lately in Paignton and there is hardly any stock on the shelves. I have had to leave and go to Sainsburys as its been that bad. I asked the supervisor and he just said well theres some stock there and walked off, nothing that I needed. Another member of staff told me its staff cut backs in competition with Lidl etc but its no good being in competition if you have no stock to sell. Have had to shop elsewhere now”
“I bought “The Best” Belgian chocolate and raspberry cheesecake and had to write a review, it’s the most disgusting thing with chocolate I have ever tasted and wonder who decided to put the best on there and how you can justify charging £2, when you defrost it the top separates from base and where are the raspberries? Worse dessert ever feel ripped off!”
“Bought Morrison's own make so up maker. Big mistake. Tried making minestrone. After 25 minutes veg still hard. Another 25 minutes and same thing. Also liquid was tepid. Finally decanted it into to pot and got a result. Taking it back today.”
“I had an awful experience today! There were long queues at the cashiers at the Camden branch. Finally I was next, behind a lady with one trolley. However her family/friends materialised and started dividing the goods up into several lots. Instead of waiting for only one customer to finish and pay, there were 4 and it took at least another 20 minutes as each was cashing in vouchers. It was just plain rude. The cashier said he could do nothing and the manager Susanna was equally dismissive and unhelpful. I will not be returning.”
“Becoming more expensive than Waitrose and the quality of the food definitely doesn't warrant that. Such drastic price increases regularly! Broccoli up .28, soft cheese up .10 and on and on...rude, unhelpful Customer Service. Your social media team is an absolute joke. If they deign to respond to your inquiry they are rude. Lot's of out of date items on the shelves. Basic items constantly out of stock. Today the freezer was dripping wet, dirty water all over the food in the freezer case and the food felt soft too. It clearly wasn't working well enough to keep the frozen food frozen! The fruit and veg? If there isn't moldy, rotten fruit in the package then your potatoes are all bruised black and unusable ; or the "pre washed" salad has little guests in it. I have always shopped here. 12 years since I moved to this country from the USA. It saddens me to have these complaints and to say that I'll be shopping at Tesco despite Morrisons being a walk away and Tesco being almost 2 miles away. I can't afford your shop or the wasted food I am never compensated for because of the quality of your produce and your negligent, rude Customer Service team. You need to sort yourselves out!”
“The prices are constantly increasing. The stock is always low or out for the most basic of items. I have purchased out of date items on multiple occasions and when you contact customer service they either tell you they can't help you or never respond to your query. Getting pretty tired of it.”
“Rubbish supermarket, put an order in only to have it cancelled no warning, left me in a real hole. Customer service unhelpful, sounding as if the person on the other end of the phone was eating or else he had loose false teeth ready to fall out of his mouth.
Only one star given , even that is not deserved. Need a good shake up the nether regions.”
“Food had 2 days date on.bread,fruit,veg,meats. Wont be using again. Was really good first 3 deliveries but alot of food was wasted. Wasnt welk enough to go to the shop so paid £4 delivery. Food was delivered on a friday. Will be going elsewhere for online shop.”
“I agree. This company are slipping more and more self service checkouts into their stores. If they had their way they would all be like it. Think of the money they would save on wages. People should not use them anyway. For every one of those awful things someone is out of a job. Not only that but you don't even get a discount for using them. We should as they are not paying wages to the self service checkout. DON'T USE THEM PEOPLE.”
“Firstly, terrible smell! A bit off putting and not the best first impression. Then got stuck with self service till and the member of staff on duty was not the best in customer service, leaving me feeling as if i was nothing but a inconvenience.
Resulting in me leaving very frustrated and annoyed....not the best way to start my weekend.”
“The staff are ok. The prices are not. Neither is their fresh produce. That's another story and not why I am here. i write about this company seemingly hell bent on pricing themselves right out of the market. Why are they doing this when others are not. Could it have anything to do with their Folkestone store being burnt down almost. One would have thought that insurance would cover that. I love 7Up. Some while ago this company got on the bandwagon of less sugar and upped the price of 7Up with sugar as the sweetener, to £1:50. A few days ago they had put it up to £2!! Do they really care about the amount of sugar we all eat? Of course they don't. Not far away, about a five minute walk, we find Iceland selling the same thing for 50p less. Oh, but not just 7Up though. Prices throughout the store are going up at an alarming rate. Why? Just across the way is a small Asda with like products at greatly cheaper prices. Then the amount of items out of stock for ages. Don't they have a proper stock control system in Dover? It is worth going in there only to talk to the wonderful staff and spend very little just to do so. A lesson here for Aldi, their staff and terrible unfriendly rocket propelled checkouts. I would sooner spend more than visit that dreadful company.”
“COMPLAINT - Dont ever shop at Morrisons again! Hubby and i are not stupid but we’re in a hurry when shopping at SKIPTON MORRISONS. I always check our bill so realised wed been conned once more by Morrisons and the ‘special offers’ in the big display in the centre of the store. A big yellow label on lamb legs said £6 and tiny barely visible label we noticed on the side when we looked at home said £14! (And yes you CAN get a leg of lamb for £6 - we did in Tesco before christmas somthought this was the same.). We even took this ‘special’ to the butchery counter to see if they could cut it in two bits for us and was told he couldn’t as it was a ‘special offer’. Morrisons is up to its dodgy labelling again! Off to Trading Standards unless i get a refund as this has happened several times on expensive mis
Ieading price/ shelf labels across 2 stores. (I cant post photo here)”
“I want to thank your staff,went to the hot food counter today at 2pm and there was a good variety of hot food,but no chips.
I was told we are sold out so no meals were available,so we left quickly and went to MacDonald's around the corner and had a cheaper,better meals for all of us,
Thanks again for being so ignorant to customer requirements and rude. K&A”
“My wife and I often used to go early to the cafe in ScuMthorpe for a quick cuppa and then do a bit of shopping but it has got to a point that we are going to have to pack their cafe in and go across the road first to McDonald's or Burger King for that cuppa because of the staff forever bawling over the tannoy system for trivial reasons and requests. There is about as much chance of having a reasonably quiet cuppa there, as there is of pigs learning to fly!”
“I ordered my xmas meat and food from morrisons in balby Doncaster so naturally I thought all will be fine all ill habe to do is pick it up and that's that how wrong I was
firstly they got the order wrong so had to ring them 3 times !!!! to make sure they had it correct I should have cancelled the order but no I gave them the benefit of the doubt
I went today 23 December 2018 to pick my order up for the allotted time of 11am, the queue was so long and that were serving people who were not due to pick the order up by 1pm so as a result I had half my order missing and a turkey that wasn't as big as I wanted , when I questioned this I was told that's your lot goodbye
as a result I am furious ive had to go got to Tesco and luckily they had a big enough bird which cost me another £50.00 0n top of the money I had spent in
morrisons
so if your thinking of using morrisons in future all I can say to you is stay away they are incompetent and rude staff
If I could leave this review with a 0 stars I would as 1 star is way to generous”
“MY "friend" took a very expensive item out of the shop UNACCEPTABLE I went and told the kind staff who gave me the beautiful nickname of virgin
VERY VERY VERY unstasified with customer services as my "friend" still hasn't received the death penalty”
“Online Delivery this morning was missing 5 essential food items leaving me more or less with only cans and drinks. The driver said call the office they will compensate you.
Customer service offered nothing. I eventually asked to speak to a manager and was finally, after a lot of complaining, offered a 1 time only delivery voucher.
No compensation for poor service means no incentive for the company to improve. I cancelled my Christmas order and am taking my custom elsewhere.”
