“Absolutely disgusted by how we have been treated. The driver didn't speak a word of English. He rang up to say he couldn't find the address when no one else has had any problems. I told him where to go. He still couldn't do it. 3 other people from Morrisons tried. He was only 2 roads away from getting here at one stage. He then stopped answering his phone to his boss. Now a 9 month pregnant woman and small toddler won't have any food for another 24 hours until they try and redeliver... If they can even find us!”
“Morrisons Rubery Birmingham.
Never have I found it necessary to complain about so many rude and incompetent shop staff, that I found at this Morrisons store. And complaining to store managers who take all my complaints as are not to be serious enough to pursue, as my complaints have to be repeated so often.
Done my shopping in there recently (June 2019) We went into their instore, cafe One of my part of 3 went back into the store to buy something as an after though. She returned to the cafe table with a few bits of shopping clutched in her arms, she had a bag but decided to put shopping into the bag when inside the cafe, up to her really.
Then soon after their rube security guard came up to us all and said to her (my friend)... Staff enquiry, (how odd) Q... did you have your own bag? She paid for her bag at checkout. My frend was distressed. I butted in, is there an allegation of theft here? If not then go away and leave us in peace to enjoy our cafe brought drinks. Security guard seemed to disapprove of me intervening. He had by now caused us all distress and humiliation, showed us up in front of all other customers.
I went to customers services to complain, security guard followed me and my friend, he became very abusive we felt, refering to me as a W***** and a P****. he later denied this and reversed thre matter and blamed me! How odd, it apperas he had a staff witness, but my witness was ignored as irrelevant. It got worse though. No further comments at this time. Disgraceful conduct indeed.”
“My More account was hacked and the thiefs stole £65 from my account I had been saving the points for Xmas as money is very tight. It took customer services over 2 weeks to respond to my anxious e mails and then they said yes the money was stolen, nothing to do with us and you will not be reimbursed. Warning do not use their MORE card. Appalling I will never again spend my money there”
“Morrisons are a shoddy company. On the other hand the staff are, by and large, great, but that is not why I am here. In Dover store I bought a nice piece of sirloin steak but at a price of almost £7. Ok, it was very tasty and lean. Next day I decided to buy another but this time I first went into the Aldi store a few yards away. I found sirloin steak in there right enough. Not only that but I bought two for the price of one in Morrisons. They were just as nice and each one the same size of the Morrisons one. So many people are complaining about Morrisons prices, that I know, one would think they (Morrisons) would try to compete. Deciding to do a check on all the prices of things I buy in the Morrisons store I was not surprised to discover that every single one was cheaper. Not only that but ALL the fresh stuff has since proven to be so much fresher and longer lasting than the Morrisons store. Flowers too are cheaper and quality as good. Not as much choice though. Since installing a bunch of self service checkouts Morrisons have not lowered any prices. This is strange because it means they are no longer paying staff to man them, and costs should be passed over to the customer for using them in the form of a discount. Crazy idea? Not at all. Sooner or later some big chain are going to realise the importance of this.”
“Morrisons Ormskirk. What a poor excuse for a supermarket. The shop opens on a Saturday at 7am, the delivery truck turns up from 10.30am onwards. Shelves are empty with regards to fresh bread, cakes and groceries. Do they honestly expect me to return at a later date? By this point I have purchased my shopping from one of their competitors.
Nice big entrance to the shop, not a shopping basket to be found. Have to go and find your own basket, which in turn you find you don’t need as the shelves are half empty. Is it any wonder that their sales are struggling when they cannot get the basics right!”
“This company is well known for it's high prices and bad fresh fruit quality so how anybody can give it more than one star is beyond me. Morrisons pack their own fresh products such as fruit. Go figure. BB dates always on show past the BB date with bread etc but never priced down like the other stores. 7up with sugar now £1:75 for goodness sake, while the sugar free, which is actually worse for you, is only £1. KuraHeat back pain packets of three are almost £4, while in Poundstretcher a pack of 4 is under £2. I rate this company the same as Aldi...one star.”
“Had a problem in store about a seperate bag to put fresh meat in which was leaking and they refused to help. Complained in store and to head office but they don't reply very poor.”
“No problems with delivery service, but online shop fails to offer certain basic everyday items. Complained via email and received an illiterate, unsatisfactory response. Complained via Tweets and DM's and have been totally ignored. Will no longer be using this Company!!”
“Morrisons Dover. Watch out for the old elastic band trick around bunches of flowers around the top of the bunch....especially roses. You pick a bunch which has firm looking blooms, get then home to discover the top is held tightly by a rubber band. When the band is taken off the what appeared to be tight blooms no longer are. They open right out and lots of petals will likely fall off. This little trick is ancient. If the flowers are not up to scratch they should be priced down and not fobbed off upon an unsuspecting public. Be warned. I would have thought that this company, with it's very high prices, would be looking to keep customers happy, not angry.”
“Morrison's Head Office and CEO NEED to look on Twitter (for starters) at @morereasons because he re-tweets all their complaints and it is a farce how terrible this company is. They have a policy of immediately reaching out and apologising for problems on Twitter and asking for your details. Then they ignore you - you never her from them again. They ignore all correspondence.”
“My name is Chau Do
110 wallace rd GRAYS ESSEX RM175BA
The Morrisons card number 98261358021117
fresh@morrisons.com
Be warned!! Do not use!
Be warned - do not trust Morrison shopping point.
I have bad experiences using the Morrisons food and saving point .
About MARCH year 2019.
All my point disappears.
I have ask the service in Morrisons in Grays store .
They told me phone the number 03456116111 .
It was never happen as the phone ring and the robot automatic ask to wait.
It was have to wait ?
I have email fresh@morrisons.com
But it did not work as the email was back (MAILER-DAEMON@....) .
It is a bad game or can say it is frauds as it was not clear the point for customers saving .
Now I use more shopping from TESCO .”
“I had to send for a new morrisons more card as my mum lost mine. I have waited over ten weeks for a new card which finally came in the post this morning. I took all my receipts down to the shop to get my points put on the card, after I had been told to keep my receipts as they would all be put on the card. Over half the receipts couldn’t be put on the card. When I voiced my objection the attitude of the customer service personnel was terrible. I said it wasn’t my fault that they had took so long to send me out a new card, this after phoning them numerous times. One of the people grabbed a handful of my receipts and was waving them about shouting to the other person “are you telling me I’ve got to put all these in separately” . I had a similar incident a few weeks ago when I tried to order food for a buffet, and I got eye rolling, tutting and head shaking. I will never shop at morrisons again. Absolutely disgraceful. Blyth Northumberland”
“Can’t believe you’ve put the plastic bags up to 20p but it’s for the environment? So why are you now charging 20p for paper bags which are supposed to be free ???”
“Bad! so so bad ! Out of date food always on sale , especially in the fresh/chilled section. Shouldn’t have to check food for being out of date when purchasing. Food poisoning waiting to happen. Severely under staffed ! I feel so sorry for the staff they all look so frazzled! Greedy company wanting to push staff to the brink so they can save wages. Never ever shopping with this company again! I know most companies are low on staff ,but I have never known any other supermarket have so much food on sale that’s already out of date.”
“Another home delivery missing items this happens every week. My shopping covered in leaking milk which had got into packets of food. Telephoned and asked the driver to come and pick it all back up, Morrisons refused this requested and told me before I continued the call was been recorded and was I happy to continue with my complaint. What the he'll that meant like I wasn't believed well I am still cleaning milk off my shopping an hour later. Morrison's have lost my customs. I spent 600 quid a month and 400 quid for my Mum they loss!”
“Hello Mr and Mrs. Morrison,
Just did a tomato splodge with a carton of your ' Italian chopped tomato with basil'. Think I must have got a carton that drank a lot of water before it left the factory. Please ensure that your cartons aren't so sloppy in future”
“Whilst shopping today in Morrisons I picked up a cucumber for a salad in the week and it was soft so I picked up another and this too was soft
, then I noticed some cucumbers had been snapped in half either by customers trying to find a fresh one or staff in the hopes they could still sell them. Either way a large pile of cucumbers where on sale that would probably not last more than a day. It does highlight that food quality is not monitored as closely as it should be . This is not a one off although it often isn’t as easy to tell until you get them home and they go mouldy overnight, for example I bought some plums to have with my breakfast and they literally went to mush overnight. I’m afraid I find Asda’s fruit and veg much much better than Morrisons.”
