“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive sogetting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive so getting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“Morrisons in Dover cannot find anything you are looking for without having to walk up and down aisles all round the shop and when you do find right aisle empty shelfs. Thank goodness Asda and Farmfoods near by.”
“I went in to buy some cigarettes and a lottery ticket on my way home from work. I had with me, my shopping purchased from Tesco with me at the time. The security alarm went off as I left the store. I paused wondering if it was me, but continued as I felt that I had paid for all my purchases at Morrison’s. A security guard shouted “Oy, stop”. I produced my receipt for the purchases made at Morrison’s and emptied my carrier bag of food purchased earlier at Tesco along with my Tesco receipt. The security guard went through the products (in front of a lot of other customers). I had to point out the wording “Tesco” across each of my shopping items as he checked them. Suddenly, the security guards friend appeared and the guard started talking to his “mate” and passed me back the receipts I had provided as proof of my purchases. No apology, no “oops, sorry mate must be a mistake”, his mate was now far more important than the Morrison’s customer. I am not sure if this was through ignorance or if this is Morrison’s policy. Lookout for him, small Asian bloke who clearly doesn’t give a monkeys. I would advise shoppers to go elsewhere. Tesco across the road or Sainsbury’s just up a bit further towards the station.”
“Our More points were used in a supermarket, hundreds of miles away, while the card/fobs never left our sides and we were at work. £75.00 was used, Morrisons will not refund, they claim our account was hijacked so it is entirely our fault, they say they checked on a website and our email was compromised, this is not the case, our email is completely clear, yet their customer service email is not and obviously the breach is in their security. They are it seems completely blameless and we are not !!! They will send us a new card, so the thief who took the last points, can have another go. Great customer service, no investigations or help to stop this happening again or to other people.”
“Why has it four stars then? If they run out of certain stock it surely cannot merit 4. Never mind. All their stores run out of certain stock on a regular basis, some more than others. The Dover store is notorious for doing so. All items very expensive so don't look to save any money.”
“My self and husband have been shopping at our local store in Newark for over 20 years. Recently we both became ill and could not get out to shop and have been using the delivery service. This week when I tried to order again I was told I was out of area. I then had to phone Morrisons up and to be told that it had changed and had to go to another site. This wasn’t easy and also I lost the original order. I was told by one of the staff that everyone had been sent an email, (obviously I hadn’t) and as I still couldn’t get into the right address to place another order, I was told that a lot of people had complained that they hadn’t received the email. Eventually I got to right screen and then tried to book a delivery, this was on the Friday and wanted delivery on the Sunday. This was not possible as all the time slots had gone. This made me very stressed and I must say that I found some of the staff very unhelpful about the whole situation and was recommended to book my order on Wednesday if wanted delivery on a Sunday.............”
“Awful. Change their policy and don't give any notice to customers. Only want your money. Don't care how poor you are. All Morrisons staff i have come across in my complaint have been a waste of oxygen. Don't waste your time complaining. They're useless. They don't care. I even got the CEOs email and that ignorant **** must've just passed it on without giving a ****. david.Potts-CEO@Morrisonsplc .co.uk naming and shaming.”
“I was very shocked as a regular customer to be treated with such apathy from the customer service department, I am willing to share the complaint reference in the hope that this may be read by someone who has at least some customer focus Ref: Ref21238534 [ ref:_00DD0ojDb._5003z20J0I9:ref ].
I contacted Morrisons due to an issue with "more" points not being credited on several occasions. I had the standard auto reply stating that I would be contacted within 3 days. After 5 days I emailed back to ask why I had not been contacted, and had a very curt 3 line reply stating that it was my fault that they had not replied. I emailed back to the sender and also the C.E.O but after 7 days neither has bothered to reply and I have still not had an answer to my original issue.”
“I am very shocked after being a loyal customer for many years that I have been treated with such apathy, I am willing to share the complaint reference number (Ref21238534 [ ref:_00DD0ojDb._5003z20J0I9:ref ]) I contacted Morrisons due to an issue with "more" points not being credited on several occasions. I had the standard auto reply stating that I would be contacted within 3 days. After 5 days I emailed back to ask why I had not been contacted, and had a very curt 3 line reply stating that it was my fault that they had not replied. I emailed back to the sender and also the C.E.O but after 7 days neither has bothered to reply and I have still not had an answer to my original issue.”
“Very very poor customer service and I am willing to share the complaint ref: (21238534) I had an issue with the "more" points not being credited on several occasions, I asked for a reply and got the standard email back stating I would be contacted within 3 days. After 5 days of no reply I emailed Customer service and received a very curt 3 line reply saying it was my fault I had not had a reply. I then emailed back to the sender and also to the C.E.O.& days later and no one has even bothered to contact me either to explain my original issue or to apologise for the insulting reply I had from customer service.”
“Asda in Dover have seriously increased their takings from fed up customers at Morrisons, Dover store. Morrisons a joke now? Yes it is. Very much so. It always was very expensive but now....What can I say. Up to you. Save money and keep your sanity by moving elsewhere. Asda? Why now.”
“Spent nearly £120.00 on an online shop to be delivered between 7-8pm didn’t turn up till 10.30 pm with lots of items missing no call from the driver nothing! Customer service was utterly rubbish I’m returning there shopping tonight this is the second time they have done this! Will not ever shop here again!”
“Was in the Dover store today, this morning. I spent over 40 minutes for shopping which would normally have taken me about 15 minutes to complete. Most of this time was taken up trying to find things. Not only that but some signs pointing to such and such items were in fact wrong, making the experience even worse. I am sure there are some people somewhere who are responsible for this appalling fiasco and whoever they are should be sacked and get in staff who understand public needs. It is horrible, appalling, nasty and utterly thoughtless. I did not pass anyone in there who was not complaining. How do I know? Because I asked them. Long aisles? Too true. VERY LONG. Sadly there is not much alternative in Dover. A small Asda that's ok. An Aldi store that is nothing but a joke and a Lidl which is not much better. An M&S food store in St James Precinct, (which few people go to) with prices to make your eyes water (no wonder this company are not doing well) and an Iceland which seems empty most of the time, in the same St James. A very expensive Tesco at Whitfield although things are at least arranged in a customer friendly way. Morrisons, you should be ashamed.”
“I agree about the Dover store. It is crazy, and yes, I can see that it is so elderly unfriendly with it's silly long aisles designed for marathon walkers. We all are aware why they did it of course, but I think shoppers (those who stay that is) are not going to fall for the old walk by trick. This store has been steadily getting worse with all it's self service checkouts. I also agree about their "use by" dates on loads of fresh stuff. Flowers?Try Asda just a short walk away. Not as many but much fresher and cheaper.”
“re gardening department. why is it every time I visit this section the plants are dying or dead, so dry in the pot the soil has shrivelled away from the side , not only have I seen this in Letchworth but most morrisons I have visited. you must be losing profit through simple neglect of the plants, what's the point . I would never buy plants from morrisons .”
“Had a roast beef lunch today. Meat was so dry and cold and leathery. Roast pots were cold and soggy. Peas and carrots were cold and so boiled they had almost lost their pigment. Mash was oversalted, cold and disgusting. Yorkshire pud ok but cold. Gravey was thinner than maids water! It was £5.95 and i feel robbed. My advice is go to mcdonalds instead. Give morries dinners a miss.
Ps. Cappuccino was also cold.
Pps. Morries restaurant hinckley, leics.”
“Morrison in Grays Essex
On entering this store 3 guys (staff)were at security desk chatting, than at the self checkout one of my item never had barcode so ask the lady who worked there for help 3 times within 10 minute and everytime I spoke to her she kept telling me she was dealing with other customers, than they decided to change and staff, this took about 3-4 minutes as they have to log on to a cash till, and chat and complain to each other about how bad it was to work on the self service till even though I was listening to this, then once the original staff member decided to leave ( stef) the new staff member asked me if I was ok because she see me staring at her, when I explained what had been going on she wasn’t interested. So stef not only were you very rude to me and other customers you were also complaining about your job and company in front of customers shame on you”
