“I had £85 saved up on the morrisons more app. Someone miles away used my points but morrisons refused to do anything about it saying my account had been hacked, but my password was exclusive to morrisons so my info could only have been hacked from within morrisons, totally disgusted by their customer service that cant even be bothered to engage, now shopping at Tesco”
“Our Morrisons more points have been used hundreds of miles away from where we live. Morrisons will not refund saying our account has been hacked using correct email, password etc. Basically saying it is our fault and they wont do anything else. Well done, when competition is tough in retail, you have just lost yourself a customer.”
“A Morrison’s employee was responsible for damaging my husband mobile phone whilst he was visiting the Bedford store. At the time the employee and store manager agreed it was their fault and began the claims process. The £500 repairs were eventually authorised after much chasing. 2 months later and countless more phone calls, we have still not been reimbursed. Staff have been rude, unapologetic and down right obstructive. I have never had the misfortune of dealing with such poor service. Shame on you Morrisons!”
“Hunslet Leeds - a big bloody sign fell on my head and broke my glasses and left a bruise on my nose! I just got put in a accident book and sent on my merry way! Since then I’ve rung and emailed! They’ve put me in touch with a solicitors called Gordon’s who are useless! This happened on 4th August!!! I am still waiting on a response!”
“The Dover store. Ruined completely with the new layout of ludicrously long aisles and shocking signage. The signs indicating where items are are all too high and hidden by other signs and or pillars. It took me 9 minutes to find one lemonade variety for goodness sake. The cakes are still mostly after their bb dates and still not marked down like Asda just over the way from this store. The store baked bread is still the same bb issue. Strange when one considers their new advertising campaign all about freshness!! Fresh fruit still not fresh and yes, I did know this company do most of their own packing with low quality demands.”
“I found PLASTIC PIECES in Morrisons own brand of Pork Pies. They REFUSE to investigate or respond to my complaint apart from an email to say ''This complaint has been resolved & closed'' despite them NEVER writing to me regarding this. Absolute disgrace!!!!”
“I have been doing my on line shopping with morrisons for past few yearsand never has any trouble Since they have changed the new app and we're they deliver from is shocking past few times there been subsatutes and items missing sort your self out morrisons”
“Customer service starts at the top! Everytime I went in there (piershill Edinburgh) you could always tell who was a manager as they were standing there with no smile on their face! I stopped shopping there years ago. They have no clue about customer service.”
“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive sogetting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“Been a customer of morrisons for years and had delivery pass as save money. Tried to log in to do my 2 weekly shop to find I cant log in. Called and was told they have moved my account from their warehouse to my local store, no communication about this but went with it. Was told they will sort out in 30 minutes and try again. 90 minutes later not able to and received an email cancelling my delivery pass. Called and 5 people later found they had cancelled my account and I need to re-register and buy another pass and they will refund what was left on my old pass. Registered ordered new pass and went to start shopping to find half of the items I usually buy are not available from my local store for delivery even though they sell them in store. I don't drive so getting to my store is a fair walk and limits what I can buy hence home delivery for everything I need. Cancelled the pass and shopping elsewhere.”
“Morrisons in Dover cannot find anything you are looking for without having to walk up and down aisles all round the shop and when you do find right aisle empty shelfs. Thank goodness Asda and Farmfoods near by.”
“I went in to buy some cigarettes and a lottery ticket on my way home from work. I had with me, my shopping purchased from Tesco with me at the time. The security alarm went off as I left the store. I paused wondering if it was me, but continued as I felt that I had paid for all my purchases at Morrison’s. A security guard shouted “Oy, stop”. I produced my receipt for the purchases made at Morrison’s and emptied my carrier bag of food purchased earlier at Tesco along with my Tesco receipt. The security guard went through the products (in front of a lot of other customers). I had to point out the wording “Tesco” across each of my shopping items as he checked them. Suddenly, the security guards friend appeared and the guard started talking to his “mate” and passed me back the receipts I had provided as proof of my purchases. No apology, no “oops, sorry mate must be a mistake”, his mate was now far more important than the Morrison’s customer. I am not sure if this was through ignorance or if this is Morrison’s policy. Lookout for him, small Asian bloke who clearly doesn’t give a monkeys. I would advise shoppers to go elsewhere. Tesco across the road or Sainsbury’s just up a bit further towards the station.”
“Our More points were used in a supermarket, hundreds of miles away, while the card/fobs never left our sides and we were at work. £75.00 was used, Morrisons will not refund, they claim our account was hijacked so it is entirely our fault, they say they checked on a website and our email was compromised, this is not the case, our email is completely clear, yet their customer service email is not and obviously the breach is in their security. They are it seems completely blameless and we are not !!! They will send us a new card, so the thief who took the last points, can have another go. Great customer service, no investigations or help to stop this happening again or to other people.”
“Why has it four stars then? If they run out of certain stock it surely cannot merit 4. Never mind. All their stores run out of certain stock on a regular basis, some more than others. The Dover store is notorious for doing so. All items very expensive so don't look to save any money.”
“My self and husband have been shopping at our local store in Newark for over 20 years. Recently we both became ill and could not get out to shop and have been using the delivery service. This week when I tried to order again I was told I was out of area. I then had to phone Morrisons up and to be told that it had changed and had to go to another site. This wasn’t easy and also I lost the original order. I was told by one of the staff that everyone had been sent an email, (obviously I hadn’t) and as I still couldn’t get into the right address to place another order, I was told that a lot of people had complained that they hadn’t received the email. Eventually I got to right screen and then tried to book a delivery, this was on the Friday and wanted delivery on the Sunday. This was not possible as all the time slots had gone. This made me very stressed and I must say that I found some of the staff very unhelpful about the whole situation and was recommended to book my order on Wednesday if wanted delivery on a Sunday.............”
“Awful. Change their policy and don't give any notice to customers. Only want your money. Don't care how poor you are. All Morrisons staff i have come across in my complaint have been a waste of oxygen. Don't waste your time complaining. They're useless. They don't care. I even got the CEOs email and that ignorant **** must've just passed it on without giving a ****. david.Potts-CEO@Morrisonsplc .co.uk naming and shaming.”
“I was very shocked as a regular customer to be treated with such apathy from the customer service department, I am willing to share the complaint reference in the hope that this may be read by someone who has at least some customer focus Ref: Ref21238534 [ ref:_00DD0ojDb._5003z20J0I9:ref ].
I contacted Morrisons due to an issue with "more" points not being credited on several occasions. I had the standard auto reply stating that I would be contacted within 3 days. After 5 days I emailed back to ask why I had not been contacted, and had a very curt 3 line reply stating that it was my fault that they had not replied. I emailed back to the sender and also the C.E.O but after 7 days neither has bothered to reply and I have still not had an answer to my original issue.”
“I am very shocked after being a loyal customer for many years that I have been treated with such apathy, I am willing to share the complaint reference number (Ref21238534 [ ref:_00DD0ojDb._5003z20J0I9:ref ]) I contacted Morrisons due to an issue with "more" points not being credited on several occasions. I had the standard auto reply stating that I would be contacted within 3 days. After 5 days I emailed back to ask why I had not been contacted, and had a very curt 3 line reply stating that it was my fault that they had not replied. I emailed back to the sender and also the C.E.O but after 7 days neither has bothered to reply and I have still not had an answer to my original issue.”
“Very very poor customer service and I am willing to share the complaint ref: (21238534) I had an issue with the "more" points not being credited on several occasions, I asked for a reply and got the standard email back stating I would be contacted within 3 days. After 5 days of no reply I emailed Customer service and received a very curt 3 line reply saying it was my fault I had not had a reply. I then emailed back to the sender and also to the C.E.O.& days later and no one has even bothered to contact me either to explain my original issue or to apologise for the insulting reply I had from customer service.”
