“Morrisons Seaburn. Yet again, unable to buy loose fruit & veg owing to complete absence of paper bags in store. No good asking staff. Last time I tried female staff member said "I'm not on fruit & veg" & walked off without another word! Typical of the disrespectful & discourteous culture which has been allowed to develop at this branch under manageress Rachel Douthwaite.”
“You are right. Seems nobody from this company ever checks the material. It is worse even because someone has superimposed very badly other peoples heads. Disgusting and vile.”
“The whole shop is a Bloody Shambles no trolleys at the shop entrance had to go back out in the car park to find one. Friut and veg poor brocolli stems brown leaf products limp and base again brown. Only managed two thirds of our weekly shop.Some shelves empty such as spreads edam cheese etc struggled to get down some aisles blocked nwith staff talking to friends and aisles blocked by staff hurriedly trying to fill shelves think its now time to shop elsewhere. B Lynch.”
“I regularly use 2 Morrison’s stores in Ripon and Jarrow and the decline in both stores has been huge.
I would expect without improvement that the Morrison’s brand will be non existent if knew management don’t take over.
No stock poor sell by dates poor quality utterly miserable staff make this a woeful shopping experience !!
How at 7 30 in the morning are customers negotiating an obstacle course of pallets trolleys and employees frantically trying to stock shelves!!!
Then when you get to the tills there are virtually no staff!!
Why do the staff constantly moan about work to one another in full earshot of customers the place is a joke either buck up your ideas or you will be closed/taken over !!”
“Morrisons Reading is the worst place to shop the staff are extremely miserable and very rude, the party shop is closed more than it's open as is the flower wrapping service if the staff is not available then the service should not be open, yesterday I went to get balloons for my daughters birthday to be told by a very rude member of staff that she was not serving anyone else her shift was finished she also informed the lady in front of me that she would not inflate the latex balloons the customer wanted because she has arthritis in her hand, I went and found a manager who got someone else to inflate my balloons, unfortunately a lot of the staff here are rude maybe customer service training should be done and mystery shoppers sent in”
“Why open your shops on Boxing Day if you can't staff them? (Morrisons Seaburn, Manageress Rachel Douthwaite) No checkouts open. I was rudely ordered to use the self checkouts for a trolley full of shopping & when I objected was made to feel that I was in the wrong. I would have left the trolley & walked out but I needed the shopping. Worse still, a disabled guy in an electric wheelchair behind me, who was equally reluctant to use the self checkout, was given the same ultimatum. Shame on you Morrisons Seaburn. The manageress should be prosecuted for discrimination.
Customer service is getting steadily worse at this branch. Is this simply Douthwaite to blame or, does the rot go higher?”
“morrisons extra large melton mowbray pork pie cardboard pastry low quality dry mince....no juice....tired....meltonmowbrayyourhavin a laugh. It went in the bin within2mins of buying.Store warrington”
“Popped in day before xmas eve, no trolleys out front, someone had been sick outside near entrance and people who hadnt noticed was pushing trollies thru it soni went inside and told the checkout manager , the reply i got was oh we have no cleaners , i said you could get a bucket of water and swish it away she just walked off !! I used the customer toilets....disgusting !! Toilet roll all over floor , poo stains in loos and on seats , absolutely disgusting”
“New tills are disgusting. If you are behind someone who is packing, you are send to other side of till like a leper and an inconvenience. Disgusting way to treat customers. Done my.last ever weekly shop in morrisons. Sainsbury for me from now on.”
“New tills are really bad idea. If you come behind someone who is packing you are send like some sort of leper to other side of till to do your packing. It is like you are an inconvenience. Well l, just done my last weekly shop in morrisons. Sainsbury's for me now. Treated with a bit of respect at till and not moved to other side. Disgusting way to treat customers.”
“Morrisons Ormskirk. Still pretending to be a supermarket, still failing in the basics. Shop opens at 7.00am on a Saturday, delivery truck arrives at 11.00am meaning basics such as bread and cakes have run out till they can be bothered to stock the shelves.
Enter store, no baskets, have to go and hunt one down at the tills. New tills are awful.
Purchased custard filled doughnuts, obviously the bakery does not understand the word 'filled'. Practically no filling.
Please sell up to one of your competitors such as Tesco, Sainsburys or even ASDA.”
“Never trust Morrisons for an online…
Never trust Morrisons for an online shop delivery as they are totally untrustworthy. You get emails saying your order has been cancelled on the same day or day before delivery is due no reason nothing. Ordered my dad is Christmas food for delivery tomorrow tried to take full payment today and then got an email saying order has been cancelled. So now left a 90 year old completely deaf and virtually blind without food etc for christmas. Totally appalling and disgusting behaviour from Morrisons will never ever use them again.”
“Morrison's offer the worst shopping experience. When issues are escalated to the head office in Bradford, the situation becomes worse. The manager at Head Office is unable to provide resolution to complaints.
Poor customer experience, poor management in store and at Head Office.
SHOP ELSEWHERE!!!!!!!”
“The worst customer service for the worst store in the UK.
I made a complaint to Morrisons Head Office regarding the Broomhill store in Sheffield expecting to get some answers. The store manager accused my son with concealing something and asked him not to come back again as a kind of racism. We went to talk to the store manager to find out what is happened. We asked the store manager if he found something with him, he said no but he used to hide something!!!!!!!!. He also used to speak in inappropriate way.
Really strange, so we asked him to have a look at the CCTV recordings but he said there is no CCTV cameras installed in store. We sent a complain to the customer service to step in and find out the truth. They confirmed there is a CCTV system installed in the store and they will check and come back to me. We called them every week but nothing until they told us they will speak to the store manager and let us know. Finally, the replied with a very silly conclusion which is the "The store manager confirming he saw my son hiding something under his shirt". What about CCTV? nothing
what is your investigation? nothing
They just ask the one who I complained against him !!!! they did not even checked any evidence or they did but they do not like to commit their sore manager racism....
Everyone should be carful in Morrisons, don't itch, don't open your hand bag because that will make you suspicious to them.
Also, don't forget to take your receipt all the time as that may be the only acceptable proof of your payment if you been accused by shop lifting.
I'll never use them again, they don't respect their customers.”
“Morrisons is one of the worst store in the UK. They may selling with lower prices but you have to accept to pay some of your dignity in return.
I made a complaint to Morrisons Head Office regarding the Broomhill store in Sheffield expecting to get some answers. The store manager accused my son with concealing something and asked him not to come back again as a kind of racism. We went to talk to the store manager to find out what is happened. We asked the store manager if he found something with him, he said no but he used to hide something!!!!!!!!. He also used to speak in inappropriate way.
Really strange, so we asked him to have a look at the CCTV recordings but he said there is no CCTV cameras installed in store. We sent a complain to the customer service to step in and find out the truth. They confirmed there is a CCTV system installed in the store and they will check and come back to me. We called them every week but nothing until they told us they will speak to the store manager and let us know. Finally, the replied with a very silly conclusion which is the "The store manager confirming he saw my son hiding something under his shirt". What about CCTV? nothing
what is your investigation? nothing
They just ask the one who I complained against him !!!! they did not even checked any evidence or they did but they do not like to commit their sore manager racism....
Everyone should be carful in Morrisons, don't itch, don't open your hand bag because that will make you suspicious to them.
Also, don't forget to take your receipt all the time as that may be the only acceptable proof of your payment if you been accused by shop lifting.
I'll never use them again, they don't respect their customers.”
