“Morrisons Holloway Road Store: What a shamble of a store, dirty needs to be closed down for a good refurbishment, shelves are never fully stocked, you will never walk into this branch and find everything filled, staff don't seem to bothered about anything only a few are pleasant. Checkouts are dirty, broken or closed down, why bother having them. Carpark don't even go there, too many staff in this place not bothering or interested about nothing, really this place has had its day, I have seen customers who were life long customers now shopping in Lidl and Iceland, as of today off I pop to Lidl and Iceland they will be getting my custom from now on.”
“Malvern Store
Used to be really good
Now constant empty shelves and lack of produce.
Lack of staff at tills so queuing occurs up aisles hindering shoppers from moving through store.
Looking to travel down the road to Sainsbury’s as had enough of such poor quality service.
One positive is the Staff are trying their hardest but the management need to seriously look at the operation of the store as its so poor compared to competitors. Constantly discussing this with customers as stood in queues.”
“I went to Morrisons at North road Darlington today, at the Deli counter there stood the fattest serving person you ever did see. She was fatter than the fat controller. I was 2nd in the queue but this `fatter than the fat controller person' served the 3rd in the queue before me. Perhaps the 3rd person was a colleague, I was a bit miffed, as you can imagine, to say the least. No prizes for guessing why she works amongst the pies or who eats them. She might have case against Morrisons for constructive incapacitation.”
“Three hours after my order was due to be delivered yesterday I received an email stating the van had broken down. Today I received a text stating the time they would deliver. Unfortunately this was unsuitable as I was at work. I tried to call the mobile number that sent the text and left a voicemail. I then followed this up with two text messages. No reply. Customer services decided not to answer their phones. No doubt my shopping has been sitting in a van for over 24 hours. Very quick to take my money but not deliver the order. Shoddy service & dreadful communication. and I will not be using Morrison's again. Would give no stars if that was an option.”
“To the people who work in Head Office and higher, open your eyes and it's time to over haul your management and staff, seriously they just can't be bothered working or doing their job and like to just huddle in a group gossiping or doing their own personal shopping while working, what ever staff you have right now need replacing, they are very bad, and what is the point of checkouts when they are hardly open, if you going to be self checkout only then do it because the staff you have on checkouts now a few are very nice and polite but the rest are really miserable and plain rude. GET RID and Bring in NEW PEOPLE and watch your company get back on track.”
“What an earth is going on in your store Morrison?? Out of date stock left on shelves, fruit with fur growing on them, meat is brown, staff unhelpful, just shrug, when I mentioned this to staff member they said Morrisons is going down hill and getting worse and they are not wrong, the staff member at Holloway Road even said they are getting the feeling Morrison is closing down and I for one agree!! Off to Lidl and Aldi for me now!!”
“Morrisons closing down??? Morrisons being taken over??? Something tells me very very soon, either closing down or Amazon is coming for you and you know Amazon is mostly about Home Deliveries and technology and not much staff hmmmm 🤔🤔”
“Really bad customer service in terms of security at Aldershot branch. I popped in to buy sugar which was out of stock. The only way to get out of the store even if you don't buy something is via self service or jumping the closed barrier at the tills. I walked through self service I had a big shopping bag with items purchased from another store. On my way out I was stopped by security man. He asked to look in my shopping bag & asked what I had brought. He was rude & intimidating & the whole incident was embarrassing. I explained that due to layout of store I was unable to get out any other way & couldn't purchase the item I wanted because the store was out of stock. Morissons' security in their Aldershot store isn't professional. He's rude & makes rash judgments that aren't often right based on my experience”
“Close this company down now! Or someone please take it over and employ decent staff and managers, they don't care about stock, customers or Covid, just about Profits and Money. FACT!”
“This place has gone down the pan, huge price rises, bare shelves, some staffs are really nice and helpful but a majority are really rude and very vocal about hating Morrisons, management have not time for customers and agree or blame head office, you really had potential to be better than Tesco, Asda, Sainsburys, Lidl and Aldi, but over the years and during Covid you have really hit rock bottom and your customer service skills that you say you pride your self on is non existent, I would rank the pound shop and B&M 100 times better than Morrisons, Sir Ken had it run brilliantly in the day but over the years the management, the staff you employ and have now ( apart from a few) are dragging your company down, I do not think Morrisons name will be around for much longer , maybe by the end of the year you will really suffer, especially now the More card points to vouchers has gone, bad move here Morrisons, bad move.”
“I'm appalled how the staff are treating customers now, they are treating customers like something they stepped in. Shelves are barely stocked, managers are either hiding or just don't want to deal with customers, the tills are awfully dirty, staff argue with each other over tills and customers, car park is awfully dirty, full of beggars, drunks and drug users, this store has gone down hill dramatically, it doesn't matter who you put in charge here, no one can ever get this store right, your Holloway Road Store, it's time to call time here because Lidl across the way is taking all the custom. What use to be a really good place many years ago, has gone down hill very much, it looks really grubby and dirty on the outside and inside is even worse, I swear I saw mice in there. Such such a shame, I rather an Aldi or Asda be there, and see the difference, I hope trading standards and the council see how bad this place is.”
“Why is it Morrisons do customers have to put up with hearing your staff moaning and complaining,we are forever hearing at checkouts " Closed, I'm closed, go elsewhere" or " I hate this ( swear word) place" it's time to get rid of what you have now and employ people with customer service skills and who want a job and to work.”
“Had a delivery Wednesday stuff was out of date by Friday disgusting when we are shielding and having to be careful when they treat us this way you should be Ashamed of yourself this is 2nd shop I've had of you complained last last time
Got no where”
“Unfair parking fine for just over-staying in a Morrison’s car park. I’ve been spending £80-100pw at Morrison’s on my weekly shop for years but will now use Sainsbury’s instead, just up the road. c.£5,000pa versus a £50 fine doesn’t make sense!”
“Morrisons sells chemicals smelly water!.
Be aware everyone, Morrisons branded still Yorkshire vale spring water could be poisonous. I have reported that this specific water bottles and water outside of this bottles smells of chemicals and morrisons refused to investigate further.
Customer service is so bad and rude while correspondence via email that it seems they never been trained.
Standards set are not met. And obviously Morrisons have extremely bad reputation.
All in all, terrible experience.
People, dont buy morrisons branded products as these are produced, prepared and packaged with no care and can be dangerous to your health. Morrisons products are not suitable for consumption.”
“Food quality gone down the swanee, a majority of the staff don't seem or want to help or assist you anymore, prices have sky rocketed higher than their competitors now, shelves half full or never full and don't blame Brexit because you state that you use homegrown British produce and you still use buckets to catch the water / rain from your leaky roof which you have done for donkeys years and still don't fix it. Morrison you really are going down hill and the pan and you can keep your new app too not interested in your silly money off coupons on food that I don't even buy or eat. Come on Amazon, Aldi or Lidl take this shower of a company over ASAP, what you waiting for Mr Bezos you can afford it.”
“Your Holloway Road Store is just plain awful, the worst shop ever, shelves are empty for weeks on end, stock in wrong place with wrong pricing. Store opens at 7 o'clock in morning but no fresh bread or croissants are ever put out at this time more like 9 o'clock. When it's raining their is buckets in the middle of the aisles to catch the rain, this has been going on for years. When promotions don't come up on the till or offers the cashier has to call someone and both the cashier and the supervisor haven't a clue between them and try to make you feel that they have been hard done by and are often rude ( why are these people employed if they are rude to customers and by the looks of it don't want to be their) The place is so badly run down hence the roof, you have had years to fix it, that the store is a health hazard and very dangerous, I think it's time to shut this store down and rebuild it and make it safe before you get sued for someone having a nasty accident, and as for your bakery well, what a waste of time, money, space and manpower.”
