“Very few helpful staff. Customer ‘Service’ desk, “Help Here” desk and deputy Manager all totally unhelpful. Have twice complained: the first time I got no response whatsoever; the second time Morrison’s wrote and told me they had forwarded the Uncle Ben’s 2-minute rice to Uncle Ben’s because they, Morrison’s, did not make it! Uncle Ben’s sent a £3 voucher – for their produce - with a standardised letter. (The rice came out of the microwaved bag looking like turd.)
On a happy note, I once tripped over and fell in Waitrose. The staff were very friendly and helpful; they insisted on taking my name and address, although I insisted I was OK, if a bit shocked. Within 5 days they sent me a £25 voucher. No surprise that I now shop at Waitrose, particularly since the newest Morrison’s marketing effort, ‘Match & More’ is no use whatsoever.”
“On 20th January 2016 I had the misfortune of taking a tin of soup off a shelf to put in my basket but the tin was open so it went over my navy calf length coat, over our shopping and in the hair of the elderly lady of 86 I was pushing in a wheelchair. The staff initially were great helping me and offered to dry clean my coat. It was cleaned 6 times and still the soup did not come out so now it is ingrained. Trying to get a replacement coat out of them is unbelievable. the insurers are delaying in the hope I go away. I have had three 30mile trips to the store in Dundee and each time I had to speak to someone else and retell what happened. The customer service is pathetic and the Insurers seem to be living in the past. All they have to do is go online price a similar coat and take the average it is not rocket science.”
“GIBRALTAR MORRISONS is the only UK supermarket for miles around so they can, and do, sell what looks like good UK food to UK ex-pats but is in fact a factory produced effigy of the real thing. Full price, great labeling and packaging but most products don't taste of anything whereas the Ultimate Beef Rib defied all previous experiences of The Sacred Cow in that, in place of succulent tender beef rib was a conglomerate of white jelly-like fat
We did NOT feed the (copious) left overs to our dog!
Why do we go? The breakfast is OK and the Daily Mail at UK price. Sad isn't it”
“Just got a giant cookie birthday cake.very disappointed as it looks over baked and the icing lettering (only one colour every where) looks like a childs attempted to wright it. Hoped it was just bad in appearance but it also tastes bland. Should he traveled further for a millies cookie cake”
“You should be ashamed in the way you dealt with family farmers. Just watching Hugh's programme on waste. Not impressed and your represented speakers was unconvincing. They did not care. Poor show. Won't be shopping with you again and will be checking the performance of other supermarkets. Bring back the local trader. Happy to buy good quality veg what ever the shape.”
“Went to my local Morrisons today Paignton but couldn't find the price of an item that was on sale, so I took it up to the checkout supervisor point and I asked if one of the three members of staff ( all just stood chatting ) could please find out what the price was, but oh no that was clearly too much effort for them as their answer to me was ,if you go over to one of the checkouts they will tell you, but at least five customers were waiting to be served at every till and I still need to get more shopping. If that is what you call customer service Morrisons then no wonder you are losing so many shoppers.”
“Dont risk parking. A car I own was parked in their car park and despite me advising I was working in a diffetent town with a different car advising them I could supply proof of both they are still harrasing me. In Airdrie shop at Tesco. Dont tisk it”
“We have been shopping at Morrisons River View store since it opened many years ago but just lately we have found that the fruit and vege is going off very quickly
I have watched staff fling apples lettuce etc around like a ruggby ball If this continues we will be doing our weekly shop elsewhere”
“I would normally shop at another supermarket, but morrisons at Lockwood was nearer for me and I needed something quickly. I have to say next time I will do the extra couple of miles. My list.... Burgen bread, femfresh wipes, pack of small tins slimline tonic water, lamb mince, warburtons 50/50 bread, deli manchego cheese and some cooked meats. For such a large supermarket I was amazed to see how poorly stocked it seems to be. Maybe I was having a bad day.... Burgen Bread no one had ever heard of but I find it everywhere else, only Andrex items stocked, only hovis 50/50 which I don't like, any cheddar, Cheshire, Leicester and other hard cheeses you might want but specialist forget it. The meats were dry and limited. Tonic had run out. Oh and 3 packs only of lamb mince in a sea of beef mince and products, even in the lamb section. Took me ages to find it then I had no choice but morrisons own. Come on guys.... It's not that hard... I won't be going back.”
“Worthing branch 8.10 am 05/10/15
I have shopped here almost every week day for approx. 2 years and have found certain members of staff to be very friendly. However in the past week on 3 separate occasions I have noticed I have been charged more at the till than the products price showed on the shelf. On one occasion by £4! Once, ok errors happen, but 3 times in a week shows a total lack of care and suggests management do not have a handle on this issue or do not see it as important. I wonder now how many times I have been overcharged. To bring this to a head today there wasn't a single fresh loaf or roll on offer 10 minutes after the opening of the store - totally unacceptable. I tried to complain but could see I wasn't going to get anywhere so instead I shall not be returning. If I cannot trust this store to get their pricing correct I shall shop elsewhere in future. I would suggest the future is not bright for Morrison's. If you do shop there check your bill every time.”
“Morrissons Dereham norfolk. False management no care for staff. Many products priced up wrong. Main manager a hypocrit.
I see big bosses raking it in. Cut backs dont harm them but other staff yes.
when they put savoury pastries pasties etc on offer 90% are cremated.
shelves not stacked fully read made salads hardly any main ingredients.
Floor dirty.
It goes on and on. I shopped there always. Now I've banned myself. Even had a manager ask me to write a good review for the morrissons in Dereham.
Go to lidl now. Staff helpful cjheaper cleaner. And aldi opening up soon. Morrissons will struggle big time.”
“Morrisons Aldershot. When for breakfast. Ordered the half price all English breakfast for 3 of us. Asked if we could skip the baked beans, only to be told that we couldn't swap any of the items. We clarified that we did want to swap any items but wanted an item off the plates. They went to check and were categorically told that you had to have what it came with. it was policy. I explained that we just didn't want the beans served. No they said. Then we asked for separate plates so we could scrap off the beans fro our plate. I was so incensed that I had to speak to the duty store manager. I couldn't believe how rigid the staff were. We weren't asking for anything more just a bit of common sense and to omit serving us the beans on our breakfast plate. The store manager was very apologetic.
I thought that for a company that so called prides itself on its customer service, it said a lot about the customer café section heads lack of leadership and managerial style that they didn't empower their staff to be more customer responsive. Hopeless!”
“Scotch pies-3 for the price of 2 as advertised for weeks in our local store. One snag they are packed in 2's! Reported this twice to staff members who promised they would take this up with their"boss". This is a not untypical trick at Morrisons which must be aimed at customers who are either in a big hurry or not paying attention to things like goods which are pre-printed e.g. £2.00 followed by an almost invisible "per Kilo". They then end up paying £3 because they have bought1.5 kilos. Do you wonder that there is now no problem in securing a parking place in Morrison's car parks. Not like the good old days!”
“My parents are both 86 years old and as my mother still drives they visit Morrisons once a week. However, they find the goods of a poor quality. Recently they bought steak but were unable to eat it as it was tough and full of gristle. Regularly they have had to throw milk away even though it has not reached its sell by date. As the store is close to their home it is very convenient to get to they are saddened that they now have to drive further to shop at Sainsburys. Isn't it a sad state of affairs that management allow this to happen even after the end of year profits showed that Morrisons was losing sales.”
“Needing a quick sandwich today, I decided to treat myself to one of the more expensive ones, a New York deli one, at £2.59 for a round. I opened the bag, from the back, took out the plastic container and Everything fell out all over the place. There was no indication that the inner, plastic container was not sealed and it was not possible to see this, without turning the bag back round. The top slice of bread just fell off, as there was no scrap of butter to hold it in place and I had meat, lettuce & tomato all over me.
The filling was quite nice, but whole thing was ruined by the cardboard rye bread, which screamed out for a layer of butter. What a disappointment!”
