MuscleFood Reviews

Name: MuscleFood
Address: 23-25 Park Lane Business Centre, Park Lane, Nottingham, Nottinghamshire
Rating: 4.33

4.3 Rating 4,134 Reviews

82 %

of reviewers recommend MuscleFood

Visit Website

Phone:

07702165657

Email:

rich.milham@musclefood.com

Location:

23-25 Park Lane Business Centre,
Park Lane,
Nottingham
Nottinghamshire
NG6 0DW

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MuscleFood 5 star review on 4th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always get my delivery on time but the quality can be hit-or-miss. Had a couple instances of bad chicken and then they offer discounts to apologise, but getting the discount code from them as promised is like blood from a stone. The "hampers" they advertise as being free when you buy something else are a good (ish) deal, but I don't understand how they get away with pretending they're giving them away for free. Do the maths.”

Helpful Report

Posted 4 years ago

“Customer service from musclefood is very good. All queries sorted quickly. However, I find musclefood very expensive despite them claiming that they are cheaper than supermarkets. This simply is not true. More times than not on delivery an item or two had damaged packaging meaning raw meat had leaked over everything. Also I think they are more tailored to single people rather than couples. If me and my partner wanted to do do the unthinkable the cost would be absolutely ridiculous just for one week. For us that's just not sustainable.”

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Posted 4 years ago

“Was buying ready meals 14 for 27.99 then price went up . They are not worth any more than that. Shame they were convenient but not going to buy anymore at rip off price sorry.”

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Posted 4 years ago

“Brilliant meat full of flavour and no fat. Would definitely order again and recommend to others. Prices are very good as nd well worth it with delivery within 2 days.”

Helpful Report

Posted 4 years ago

“I received my order on time and in good condition, ice bags still half frozen so food well chilled. I enjoyed the chicken satay however one of the chicken dishes was far too spicy for me it was so hot I couldn't eat it. Then I tried the BBQ chicken and I personally found the texture of the chicken a bit hard and chewy. I am fussy though. I had not noticed anywhere when ordering that it was a recurring order so I found the contact me section and emailed explained I disliked the meals and asked for the next order to be cancelled and no further orders. I was pleasantly surprised to get a reply within a couple of hours and they were happy to cancel my order and refund the money, cancelling the repeats. I cannot complain about the customer service I received as it was good, however it is a shame about the texture of the chicken as the rest of the dish was good. I noted that they say beef comes from british and irish farms however the chicken dishes state EU and non EU countries so perhaps that is the problem? overall customer service was good.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and would love to solve any issues for you! If this issue was to occur again or you have any further queries, just visit our “Contact Us” page on www.musclefood.com. You can also reach us on Twitter and Facebook too! Thanks, Candice

Posted 4 years ago

“order 704833585 update After getting through to someone who understood my concerns about the blood in the packaging,they have decided the replace the whole order as a sorry for the problem,all i can say is make sure you take pics as soon as you open the box or you will have trouble sorting the issue,hopefully this order will come intact”

Helpful Report

Posted 5 years ago

Hi Tim, Thank you very much for updating your review. I really appreciate it and I am glad this has been resolved. If you do have any further questions or queries, please email me directly on support@musclefood.com marked 'FAO Candice' Kind regards, Candice

Posted 5 years ago

“Further on from my previous review I am writing another but due to poor customer service. I am still awaiting my refund which you emailed and promised me over a week ago. It would be nice if did what you agree to do otherwise I am £35.97 out of pocket”

Helpful Report

Posted 5 years ago

Hi Jackie, Thank you for your review. I am so sorry to hear about this. The system shows the refund has been issued and my colleague Stacey has replied to advise you. If you would like to discuss this with me directly, please let Stacey know and she will pass this over to my self. Once again, I am so sorry for any inconvenience caused. Kind regards, Candice

Posted 5 years ago

“First time customer. Hamper arrived on time, couldn’t fault that, & all items where there. A lot is vacuumed packed, so as gone straight in the freezer. The packs seem small but I’m assuming that’s because they are vacuumed pack or I’m just rubbish at weights. I can’t comment on quality etc as we haven’t had any yet. However, not impressed with the chicken breasts. We separated them into portions of two, for ease, but they were starting to smell as though they were on the cusp of not being right, even though the date is for 3 days away. Not sure I’d re-order”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for taking the time out to leave a review. I am sorry to hear you are unhappy with the Chicken. Please email me directly on support@musclefood.com marked 'FAO Candice'. Rest assured I will do my best to resolve this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Had my first delivery last week, looks nothing like the picture they show, so a bit deceiving, have only used sausage and steak burgers , and both we’re delicious, so all in all well worth money,lots of chicken and sausage steak burgers mince, steaks small , so may order again will wait until I’ve tried more of the meat in this order”

Helpful Report

Posted 5 years ago

Hi Roselynne, Thank you for your great review, it’s really appreciated. We really pride ourselves on delivering outstanding levels of service and I am delighted that you are happy with your order. If you ever have any questions, or need any help with an order please contact us via the website. Thanks, Becka

Posted 5 years ago

“3 stars as one service is great, the other very bad: - Buying meat is very cheap, and quality is pretty strong. I usually buy a hamper of meat that lasts a few months (putting all the food in the freezer) - The weekly "do the unthinkable" is very bad for several reasons: the amount of plastic is dreadful. The fact that they will send you a new box every week, just because they hid somewhere that it was not a one time buy, but a suscription (thank god I check my emails in my spams, otherwise, would have been charged a high amount of money). And the fact that on the package, it said the food was good until August 2020, but it was definitely not good anymore after just a week. So I only recommend Muscle food for their meat, not the weekly food do the unthinkable bit.”

Helpful Report

Posted 5 years ago

Hi Pierre, Thank you for taking the time out to leave a review. I am very sorry to hear about the issues you have encountered with the Do The Unthinkable plan. Please may I ask you to email me directly on support@musclefood.com marked 'FAO Candice' as I would really like to discuss this with you and ensure the issues are resolved. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Initially happy with the service but they have taken £4 from my account with no authorisation and I am unaware what the charge is for. I was planning to use this frequently but after this fiasco I will be contacting my bank as they have taken money with no authorisation.”

Helpful Report

Posted 5 years ago

Hi Michael, Thank you for getting in touch. I am so sorry to hear about the issues you have encountered with the recurring order. Please get in touch with me directly on support@musclefood.com marked 'FAO Candice' so I can personally look into and rectify this for you. Kind regards, Candice Customer Support Manager

Posted 5 years ago

“Order from musclefood quite a lot And they are usually fantastic but my most recent order had 2 things missing which granted they refunded me and emailed telling me which is fine but upon my order arriving It turns out that 4 other things are missing I have emailed them 3 times asking for an update and had no reply I also contacted the delivery company to see if it was they’re mistake but they informed me that the box was damaged and returned to muscle food again also fine but just wish they would drop an email and let me know?”

Helpful Report

Posted 5 years ago

HI Ryan, Thank you for taking the time to leave a review. I am so sorry to hear about the issues you have encountered with your most recent order. This is not what we usually expect. Please may I ask you to email me on support@musclefood.com marked 'FAO Candice' I would like to personally rectify this for you and eliminate the issues from happening again. Thanks again. Kind regards, Candice Customer Support Manager

Posted 5 years ago

MuscleFood is rated 4.3 based on 4,134 reviews